How can doctors and insurers avoid medical malpractice? By following this advice, along with some other urgent care for healthcare communication.
Apologize more and you'll be sued less.
Physicians may have heard that advice, but still find it simplistic and hard to believe (and lawyers may loathe it altogether). Solid data backs up the claim, however: the University of Michigan Health System, for instance, requires physicians to "disclose their mistake, apologize, and when appropriate, compensate injured patients." After more than a decade of that policy, malpractice claims have dropped by 36%.