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Not In My Name: Real Patient-Centeredness Means Sharing Power Health Affairs (blog) Editor's note: For more on engaging patients to be active participants in their own care, see the February issue of Health Affairs, “New Era Of Patient Engagement.”... No comment yet.
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Service design, service management, customer experience, customer service and design thinking (by Fred Zimny) Delete the scoop?
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Patient Navigators: Guides for the Cancer Journey Delete the scoop?
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Telegraph.co.ukElderly patients are being denied life-saving surgery, Royal College warnsTelegraph.co.ukIn some cases a patient may not even be referred for surgery because of perceptions that they are too old, or the symptoms of their disease are... Delete the scoop?
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Wired (blog)Empowering Patients Through DesignWired (blog)NEW YORK CITY — Michael Graves lost his ability to walk in 2003 when a sinus infection infiltrated his nervous system, impairing his spinal cord. Delete the scoop?
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CBC.caAccess to Doctors' Notes Aids Patients' TreatmentWall Street JournalPatients who have access to doctor's notes in their medical records are more likely to understand their health issues, recall what the doctor told them and take their... 
Steve S Ryan, PhD's curator insight,
April 22, 9:12 PM
For A-Fib patients who have had a catheter ablation or mini-maze surgery, I always recommend getting a copy of their "O.R. report". The Operating Room report is a blow by blow account of the techniques used, what was found, what was actually done, etc. (I'm skilled in reading these reports, but they may be difficult for the average patient.)
After reading a recent O.R. report forwarded to me by an A-Fib.com reader, I was quite impressed with the EP's extensive "hunting" to find and isolate all the sources of A-Fib pulses. He was like a private detective searching for clues to locate the "guilty veins". His O.R. report reveals extreme skill and tenacity. I will enthusiastically recommend him. That's the power of ready a doctor's notes. Delete the scoop?
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ProPublicaWhy Don't Patients Report Medical Errors?Huffington PostI was recently browsing through the nearly 200 stories we've compiled with our Patient Harm Questionnaire, when I was reminded again of a troubling truth. Delete the scoop?
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Why Hospitals Don't Deliver Great ServiceGallup.comHealthcare systems that can achieve a patient-focused service culture take improving the patient experience as seriously as improving financial and clinical outcomes. Delete the scoop?
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Warning patients of drug side effects may trigger symptoms -- the nocebo effectBoston GlobeIt turns out that our belief in a drug's side effects may actually cause us to experience them. Delete the scoop?
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Physicians don't adequately monitor patients' medication adherence http://t.co/3rWSBGHJ -- #Rx #adherence... Delete the scoop?
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The road from finance to patient participation was immediate. Firkin is now using all his energy to make sure that research on the effects of treatment includes the patient's voice, addressing the things that the patients ... Delete the scoop?
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The GuardianNo NHS information strategy will work until attitudes changeThe GuardianAs I am just a simple patient, my information strategy would like to achieve very simple things. Delete the scoop?
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Introduction The incidence of asthma and chronic obstructive pulmonary disease (COPD) has increased over the past decades. (Can Patient Adherence Be Improved with Technology? Delete the scoop?
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The Centers for Medicare and Medicaid Services (CMS) as well as private insurers now consider patient experience as an important quality indicator in pay for performance. Tools like HCAHPS (Hospit... Delete the scoop?
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1) Let's conquer minutes before seconds – There is a prevailing notion about physicians trying new technologies – that anything taking longer than a matter of seconds is too long, and they will lose interest and fail to see value ... Delete the scoop?
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When a patient encounter hits too close to homeScientific American (blog)The world of psychiatry has a name for the phenomenon of a patient reminding a caregiver of someone else. Delete the scoop?
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New York Times (blog)The Doctor Can See You Now. Really, Right Now.New York Times (blog)Appointment Status is designed to assist patients before they even take a seat in a waiting room — a sore point for many patients, as doctors well know. Delete the scoop?
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Patients describe what they consider good customer serviceAmerican Medical NewsWhen it comes to satisfying patients as customers, practices need well-trained physicians, easy access to patients' histories and long appointments — or at least the... Delete the scoop?
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The GuardianPatients Association leader: NHS still needs to become less paternalisticThe GuardianKatherine Murphy, the Patients Association's chief executive, recalls how at that time they had "a good working relationship" with the then health... Delete the scoop?
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The results of the Cancer Patient Experience Survey 2011-12, run by Quality Health on behalf of the Department of Health, show substantial improvement in experience scores on a significant majority of questions in the ... Delete the scoop?
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Timothy Ray Brown (aka, The Berlin Patient) is the first person to go from being HIV+ to HIV-. Usually, he's described as the first person to be cured of AIDS. Scientists are a bit more circumspect about the situation. Delete the scoop?
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What is the “patient experience”? The Beryl Institute, a global community of practice and premier thought leader on improving the patient experience in healthcare, defines the patient experience as “the sum of all interactions, ... Delete the scoop?
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Becoming effective at resolving problems and correcting service issues is essential to building a strong service delivery model in a healthcare setting. Delete the scoop?
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Patient mental health overlooked by physician when a family member is presentScience CodexThey examined whether companion presence in routine primary care visits helps or hinders physician visit processes and found ... Delete the scoop?
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PATIENTS at Stafford hospital are being asked to feedback on their experience at the hospital using a new electronic patient survey. Delete the scoop?
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