This is a collection of articles, blogs, comments and research that features integral approach to business and how to cultivate and coordinate a workplace that harnesses today's society to meet tomorrow's needs.
Business 2 Community Positive Employee Engagement Enables Great Customer Experience Business 2 Community Positive Employee Engagement Enables Great Customer Experience image customer experience connected Once upon a time, employees would often stay...
Zappos is known for its zany corporate culture. The company’s Q4 “All Hands” meeting in November was aptly-themed “Gone Wild”: one female employee voluntarily climbed into a case filled with tarantulas to win a $250 gift card.
One reason organizational culture does not make the priority list of leaders is that it is hard to define. It's squishy. It's complex. Sometimes it's even contradictory. Employees will experience your culture in different ways and ...
Techniques to help you hear, process, and respond.
Study after study has shown that listening is critical to leadership effectiveness. So, why are so few leaders good at it?
Too often, leaders seek to take command, direct conversations, talk too much, or worry about what they will say next in defense or rebuttal. Additionally, leaders can react quickly, get distracted during a conversation, or fail to make the time to listen to others. Finally, leaders can be ineffective at listening if they are competitive, if they multitask such as reading emails or text messages, or if they let their egos get in the way of listening to what others have to say.
Instead, leaders need to start by really caring about what other people have to say about an issue. Research also shows that active listening, combined with empathy or trying to understand others’ perspectives and points of view is the most effective form of listening. Henry Ford once said that if there is any great secret of success in life, it lies in the ability to put oneself in another person’s place and to see things from his or her point of view –as well as from one’s own.
What is the role of compassion in the workplace? Very simply, it is one of the four fundamentals of leadership excellence, of mindful leadership, and of living mindfully. And it can be a new year's resolution that you can implement starting today!
Compassion at Work
Compassion can be brought into each work day through simple acts of kindness. When we choose to take a purposeful pause and offer a colleague a compliment, or a word of encouragement, or inquire into their well-being, we bring kindness into the workplace. And the ripple effect of kindness is limitless. A compassionate leader can transform the most challenging workplace. When a leader embodies compassion and is seen as a kind person, even his or her toughest messages are more likely to be received well. After all, when we work with someone who honestly respects, includes, and values us, it goes a long way to making us trust his or her decisions.