This is a collection of articles, blogs, comments and research that features integral approach to business and how to cultivate and coordinate a workplace that harnesses today's society to meet tomorrow's needs.
Taking the initiative to consciously build a company culture isn’t for the faint of heart, and it’s not for those looking for a quick gain. As a consultant on corporate culture, I can’t recommend the culture creation process if your heart and the hearts of your key lieutenants aren’t actually into [...]
Years ago, NASA ran a series of experiments on the best way to make decisions. They used a series of survival scenarios, and asked individuals in a large group to solve the challenge and rate themselves. Then they asked small groups to solve the problems and rate their performance. About 98% of the time, the […]
» What Are the Customer Behavior Consequences of Low (and High) Employee Trust in Their Employer? June edition available now! Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience.
Most managers eagerly pay lip service to concepts like trust, teamwork and innovation. But many haven’t gotten around to accepting what the latest science has to say about which kind of work environment produces these things.
When I became an HR person in 1984, we talked about employee morale. As an HR person I was very concerned with the question "How is the team doing?" If people were upset about something -- an overly restrictive policy, a change in work hours or a cut in benefits, for [...]
More than two-thirds of U.S. workers feel a constant strain between meeting the demands of their work schedules and tending to their personal lives. However, a new study shows that a little extra flexibility on the part of employers can go a long way...
Culture eats strategy for breakfast, technology for lunch, and products for dinner, and soon thereafter everything else too.Why? Because company culture, a concept pioneered by Edgar Schein, is the operationalizing of an organization’s values. Culture guides employee decisions about both technical business decisions and how they interact with others. Good culture creates an internal coherence in actions taken by a very diverse group of employees.
In 2003, Cali Ressler and Jody Thompson were developing new human resources guidelines at Best Buy, the electronics retailer, when they suggested a profound shift in the way the company managed its employees. They wondered what might happen if they granted workers 100 percent autonomy and expected of them 100...