Empathy in Design
In realm of design, design-thinking is rooted in empathy, where you try to see from the perspective of a user of a given design or product. There is a lot more to design thinking than that, but in a nutshell it is about human centered design where empathy is king.
Empathy in Human Services
In the social services field I’ve been striving to lead new thinking in, there is also a focus on empathy when designing quality support services. For example, in the old days of social services, an institution or bunch of “experts” would often end up designing irrelevant services because the service model was not based on what the client needed and wanted but on what the system needed. In other words, there was a lack of empathy for the individual needs and wishes of the client. Nowadays, the best social service designers, are much like design thinkers; empathizing, inquiring more, testing ideas and always wondering if a proposed service is truly relevant to the person that uses the service.
By Ben Weinlick
Via Edwin Rutsch