we spoke with Paul Zak, aka Dr Love, who is professor of economic psychology and management at Claremont Graduate University. He believes that increased levels of oxytocin in the brain can help to make better functioning organisations.
You're clearly a proponent of empathy as a powerful tool in business. But how important are emotions like empathy, love and trust alongside more "classically accepted" drivers of business success like aggression and ruthlessness in building modern businesses?
Zak - The leadership literature goes back and forth on whether empathy is an important quality in managers. My work on the neuroscience of organizations shows empathy as a vital part of management and as guiding both information acquisition from colleagues and from treating colleagues in appropriate ways.
by Robin Hough
Culture of Empathy Builder Page: Paul Zak
Via Edwin Rutsch