5 Sure-Fire Ways to Improve Your Customer Service Skills Customer Think Whether it's that chewing-gum-swinging-teenager scowling as you return an item of clothing, or the multinational brand refusing to answer questions via Twitter, terrible...
Welcome to the new kid on the service exemplar block. Cirque du Soleil. And, their formula for success is not just an over-the-top attitude of great service. It is total sensory emersion. All their customers’ senses are plunged headlong into a cavalcade of theatrical delight. The payoff? Over 100 million people have seen a Cirque du Soleil performance; 15 million last year.
While the word “Innovation” is thrown around an awful lot in the business world, I do wonder how often it’s used in the context of transformative or disruptive innovation, as innovation is more typically understood by the likes of entrepreneurs and consumers.
In a people-oriented business–a business dependent on customer service and the customer experience–you have to have to know how to hire the right employees. Without such employees, you’re out of luck and will soon be out of business.
Joseph Hartstine, the ditty-singing drive-thru worker, has reportedly made the McDonald's eatery on Cities Service Highway, in Sulphur, a must-stop destination.
James Schreier's insight:
Love stories of individuals who make a difference. I have visited a local fast food restaurant a couple extra times recently because of a server who's just clearly dedicated to provide basic service with a bit of a different in his attitude.
Customer expectations for speed of service have grown frenzied thanks to mobile and amazon.com and Starbucks, and are even more intense among the millennial generation of customers. (Millennials are the biggest generation in history.
Being just a hair too clever can backfire when you're running a business that exists in physical space. Making use of customer information you've captured digitally, in a way that would seem OK to a customer shopping online–alone and protected by...
Every once and a while I hear a story about a brand delivering an incredible customer experience. Sometimes the experience described is carefully planned, orchestrated and executed. In other cases, the customer experience captured is spontaneous and organic.
let's face it: when you buy something you want it to be easy to get, function flawlessly, and allow you to move forward in your life or business. That encapsulates what customer experience management is all about: companies that can make it easier and nicer to get what you need in life/business are the companies you'll say good things about and come back to.
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