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9 1/2 Principles of Innovative Service

9 1/2 Principles of Innovative Service | Guest Service | Scoop.it
It's not enough to wow your customers, winning service providers awe their customers.
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Great new book with solid examples that should inspire organizations to develop new strategies of for guest service.

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Beyond the Far Cliffs - Customer Service

Beyond the Far Cliffs - Customer Service | Guest Service | Scoop.it

We trained 1000's of leaders, managers, and frontline staff in customer service with our basic customer service programs. customer service leadership, and dealing with difficult customers programs.  Our major customer service clients have  included restaurants, theaters, and casinos.  Our programs always focus on the latest information combined with assessments, direct applications to client specific issues, and heavy experiential learning.

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Why Considering All Customer Feedback Is Key

Why Considering All Customer Feedback Is Key | Guest Service | Scoop.it
Did you know that 95% of customer feedback in the world is ignored by brands? Considering that Forrester calls this the “Age of the Customer,” that statistic should shock you and make you think. It should also make you act.
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Social Media Customer Service: Reacting vs. Engaging

Social Media Customer Service: Reacting vs. Engaging | Guest Service | Scoop.it
Customer Engagement Most companies I work with have the social media customer service thing wrong. They typically monitor social channels like Twitter, Facebook and others and react to the comments,…

Via Riaz Khan
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15 for 2015 – Customer Service Trends

15 for 2015 – Customer Service Trends | Guest Service | Scoop.it
A new year is approaching and time to tap into what’s here and now.  What should your company focus be to make it the best?  All businesses, any size, any industry should examine some of the trends I see.
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5 Top Tips For Social Customer Service Over Facebook

5 Top Tips For Social Customer Service Over Facebook | Guest Service | Scoop.it
Working in social customer service, you learn about the power of community within your customer base. Use this community to your advantage with these ideas.

Via Riaz Khan
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10 Leadership Steps To Transform Your Customer Experience Culture

10 Leadership Steps To Transform Your Customer Experience Culture | Guest Service | Scoop.it
Here are 10 things that are important to get right as a leader if you're intent on transforming your customer experience and the culture that supports and sustains it. 1.
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3 Reasons You Can't Just Ask Customers What They Want

3 Reasons You Can't Just Ask Customers What They Want | Guest Service | Scoop.it
Do you like apples or bananas? Coffee or tea? Pepperoni or cheese pizza? Simple questions result in simple answers which, when researching and developing a..
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How Hospitality And Customer Service Experts Hire For Customer Service

How Hospitality And Customer Service Experts Hire For Customer Service | Guest Service | Scoop.it
In a people-oriented business–a business dependent on customer service and the customer experience–you have to have to know how to hire the right employees. Without such employees, you’re out of luck and will soon be out of business.
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Gas station remains throwback to time when customer service was king

Gas station remains throwback to time when customer service was king | Guest Service | Scoop.it
A gas station in west Houston is keeping in line with customer service from a time gone by. The station on Memorial has served customers in much the same way since 1971
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Louisiana McDonald's drive-thru worker uses radio-worthy talents

Louisiana McDonald's drive-thru worker uses radio-worthy talents | Guest Service | Scoop.it
Joseph Hartstine, the ditty-singing drive-thru worker, has reportedly made the McDonald's eatery on Cities Service Highway, in Sulphur, a must-stop destination.
James Schreier's insight:

Love stories of individuals who make a difference.  I  have visited a local fast food restaurant a couple extra times recently because of a server who's just clearly dedicated to provide basic service with a bit of a different in his attitude.

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Slow Down Like Starbucks: Great Customer Service Is Fast, But Never Rushed

Slow Down Like Starbucks: Great Customer Service Is Fast, But Never Rushed | Guest Service | Scoop.it
Customer expectations for speed of service have grown frenzied thanks to mobile and amazon.com and Starbucks, and are even more intense among the millennial generation of customers. (Millennials are the  biggest generation in history.
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Lessons on Using Info-Sense to Drive Sales

Lessons on Using Info-Sense to Drive Sales | Guest Service | Scoop.it
VideoCall it the Amazon effect. According to a study by IBM, 76% of consumers expect organizations to understand their individual needs.
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McDonald's tries to build better customer service

McDonald's tries to build better customer service | Guest Service | Scoop.it
The mission is especially important as the chain grapples with its longest sales slump in more than a decade.
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How Technology Contributes to Customer Experience

How Technology Contributes to Customer Experience | Guest Service | Scoop.it
By being proactive, a company can dazzle its customers with great service. The biggest payoffs often come from providing information and setting expectations.
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The Art Of Anticipation: Why Apple Stores' Retail Customer Service Is Better

The Art Of Anticipation: Why Apple Stores' Retail Customer Service Is Better | Guest Service | Scoop.it
To bind customers to you through customer service and the customer experience requires what I call ‘‘The Art of Anticipation.’’ Most any business can pull off satisfactory customer service, or at least can pull it off some of the time.
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13 Startling Customer Service Statistics

13 Startling Customer Service Statistics | Guest Service | Scoop.it
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands an…

Via Fred Zimny, Denise, Colin Taylor TRG
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Denise's curator insight, November 3, 12:46 PM

You can make a difference! Read our "Zero to Hero" in customer service for some free tips and tricks http://vasoftusa.com/index.php/your-on-your-way/

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What High Performers Want at Work

What High Performers Want at Work | Guest Service | Scoop.it

A high performer can deliver 400% more productivity than the average performer.

Despite this, when most managers look at workforce statistics, all employees tend to be lumped together into a category so broadly defined that it becomes difficult to take meaningful decisions. 

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Service is Not a Secret: 8 Steps to a Customer Service Revolution

Service is Not a Secret: 8 Steps to a Customer Service Revolution | Guest Service | Scoop.it
Customer service training initiatives have proven vital, but only if they are focused on results and their objectives are clearly mapped to goals

Via Fred Zimny
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kelvinsmim's curator insight, November 23, 12:36 AM
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kelvinsmim's curator insight, November 23, 12:36 AM
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Want to Connect With Customers? First Step: Don't Be a Jerk

Want to Connect With Customers? First Step: Don't Be a Jerk | Guest Service | Scoop.it
All businesses have certain characteristics that embody the spirit of the company, and allow a brand to better relate and communicate with its customers.
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ScottishPower told 'treat customers with respect' or face sales ban

ScottishPower told 'treat customers with respect' or face sales ban | Guest Service | Scoop.it
ScottishPower must clean up the way it treats its customers or face a lengthy sales ban, energy regulator Ofgem has said.
James Schreier's insight:

Fascinating -- "required" good service!

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5 Sure-Fire Ways to Improve Your Customer Service Skills

5 Sure-Fire Ways to Improve Your Customer Service Skills | Guest Service | Scoop.it
5 Sure-Fire Ways to Improve Your Customer Service Skills Customer Think Whether it's that chewing-gum-swinging-teenager scowling as you return an item of clothing, or the multinational brand refusing to answer questions via Twitter, terrible...
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Is Your Business Losing Customers? Look To The Little Things

Is Your Business Losing Customers? Look To The Little Things | Guest Service | Scoop.it
If your service business is "mostly great" - that could be worse than bad.
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Why Cirque du Soleil is Your New Challenge

Why Cirque du Soleil is Your New Challenge | Guest Service | Scoop.it
Welcome to the new kid on the service exemplar block. Cirque du Soleil. And, their formula for success is not just an over-the-top attitude of great service. It is total sensory emersion. All their customers’ senses are plunged headlong into a cavalcade of theatrical delight. The payoff? Over 100 million people have seen a Cirque du Soleil performance; 15 million last year.
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Boo! Stop Scaring Your Customers Away With Bad Customer Service

Boo! Stop Scaring Your Customers Away With Bad Customer Service | Guest Service | Scoop.it
This time of year, being scared is generally a good thing. Haunted houses, scary movies, ghost tours: a good fright is what everyone is after…unless you’re running a business. The last thing you …
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The Journey to Customer-Centric Success — 9 Key Insights from Hooked On Customers Summit

The Journey to Customer-Centric Success — 9 Key Insights from Hooked On Customers Summit | Guest Service | Scoop.it
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7 Things Your Customer Service Team Is Probably Doing Wrong

7 Things Your Customer Service Team Is Probably Doing Wrong | Guest Service | Scoop.it
Customer service is one of the most important aspects of your business. Having good customer service will increase your sales by creating repeat customers and fans of your business.
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