Eighty percent of companies plan to use social media for customer service and brands must respond quickly to customer queries on social channels. There is also an opportunity to use social customer service to increase brand loyalty.
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How to get more (and better) sales, customers and profits for your business
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Robert Craven
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Thanks to my friend and PSA colleague, Jeremy Jacobs for spotting this video. Do check out his Jeremy's Blog, it is full of exclusive tips, media stories and multi-media. Delete the scoop?
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Bright Marketing. Robert Craven's book is 'Bright Marketing - why should people bother to buy from you?'. (And his latest is 'GROW YOUR SERVICE FIRM'.) Loading. Send feedback. Delete the scoop?
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Be Different: Be Disruptive and Make Money - Fresh Business Thinking Delete the scoop?
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Every year the business advisors, bloggers and journalists start to talk about the BBC TV show The Apprentice and teach people about the lessons you can learn from Lord Sugar and his 'apprentices'. Delete the scoop?
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No more 'To Do' lists #1 http://t.co/7xvg6Y50zn Delete the scoop?
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Here is the final part of Kenny Goodman’s interview with business growth specialist Robert Craven. Delete the scoop?
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Tom Peters at The London Business Forum on Women http://t.co/aZo277g5tj Delete the scoop?
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Freedom from Bosses Forever eBook: Tony Robinson OBE: Amazon.co.uk: Kindle Store (Kindle book:'Freedom from Bosses Forever' comedy,satire & valuable advice to be your own boss -fab web links too http://t.co/ONbsVHxpM3)... Delete the scoop?
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Robert Craven's book is 'Bright Marketing - why should people bother to buy from you?'. (And his latest is 'GROW YOUR SERVICE FIRM'.) Subscribe. Subscribe. RSS Feed. View RSS Feed. Loading. Send feedback. Delete the scoop?
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Don Draper on Business, Marketing and Sales http://t.co/G7q3zEKYLT Delete the scoop?
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Entrepreneur's Bookshelf: Lessons from the Library http://t.co/nqWxK5Wj2R Delete the scoop?
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Critic Accuses Harvard Business School of Teaching MBAs A "Fisher-Price Version of Entrepreneurship"
Arguably Harvard Business School’s least favorite MBA alum, Philip Delves Broughton is back again with still more scathing criticism of his alma mater. Delete the scoop?
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The average cost of starting a business in the UK is just £312, a new report has revealed. Delete the scoop?
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Posted 24 minutes ago by Robert Craven. Labels: nomination award-winning awards award growing ... Robert Craven's book is 'Bright Marketing - why should people bother to buy from you?'. (And his latest is 'GROW YOUR SERVICE FIRM'.) ... Delete the scoop?
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We don’t get angry at Lane Bryant for only offering plus-sized clothing for women. We don’t criticize them for not catering to “skinny people.” Delete the scoop?
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Social media is mainstream, but before you dive in headfirst, take a few expert tips about how these platforms might work Delete the scoop?
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Nine Important Entrepreneurial QualitiesChecklist: A look at the qualities that make entrepreneurs great and why you may need to build a team around you to help fill in the gaps. Delete the scoop?
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Web survey powered by SurveyMonkey.com. Create your own online survey now with SurveyMonkey's expert certified FREE templates. (RT @DCBusinessClub: Tell @Robert_Craven what you would want from his workshops by completeing this 1min survey. Delete the scoop?
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The school was one of four who were recognized by the Georgia Department of Education for promoting a family friendly atmosphere. Delete the scoop?
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Design Your Own Robert Craven Workshop. We are planning to run some more workshops before the summer gets into full swing and we need your help! Before we schedule any events we need to know what you, the ... Delete the scoop?
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Interested in the UK small business stats from 2012 regarding employment and turnover? Take a look below and you can see our very first infographic created via info.gram. Delete the scoop?
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MBAs, Entrepreneurs And Other MattersArticle: Robert Craven looks at why an entrepreneur might want to get an MBA and why the majority of an MBA course is not beneficially for them. Delete the scoop?
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It wasn't easy growing from a business with only a handful of people to a successful SME. Jan Cavelle shares how she jumped all the hurdles that were in the way. (Is it more important to recruit for culture than for skills? Delete the scoop?
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Many people think that they require a high level of education in order to be successful in business. That simply isn’t the case, as the infographic below points out. 
paulgreen's curator insight,
April 26, 4:32 AM
Very interesting. I don't believe and MBA makes you any better in business, in fact, and unfortunately, I came across a business that was taken over by someone with an MBA and the company steadily went downhill - they had all the measures and the theories in place but no leadership or hands on management.
The infographich made me laugh with the only president to have an MBA was George W Bush - whoops!
What is more useful is entrepreneurial spirit, drive and leadership. 
Mohamed Sherif Hegazy's curator insight,
May 1, 8:15 PM
I don't agree as I believe the quality of Education and cross cultural Awarness that MBAs provide makes a direct impact on expanding the knowledge base and thinking pattern of MBA Graduate. The return might not be immediate due to the current economic stagnation definite is a useful experience ! Delete the scoop?
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