Government and Citizen Engagement
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Driving mission impact with a more engaged stakeholder base – an ONS case study | Reach The Public

Driving mission impact with a more engaged stakeholder base – an ONS case study | Reach The Public | Government and Citizen Engagement | Scoop.it
A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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As a government agency, serving your stakeholders is at the core of your mission. You have information that your citizens need, and it’s your job as a communicator to get it to them. But getting the right information to the right people at the right time isn’t as simple as sending a letter anymore.

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Nominate your organization for our new Outreach and Impact awards! | Reach The Public

If your organization has stepped up its game and is achieving more program or mission success by reaching more people than ever before with your digital communications, we want to hear about it. Nominate your agency for our new Outreach and Impact awards and let us officially honor you with that adult equivalent of a gold star you so genuinely deserve.

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Getting Government Online: How to Engage Citizens (U.K. Guardian Livechat)

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In February 2014, the Guardian hosted a livechat focused on getting government online. The livechat highlighted the important issues government organisations face when trying to address customer needs through digital channels, otherwise known as “digital-by-default.” This U.K. brief will provide examples of successful digital by default programmes and discuss what's on the digital-by-default horizon for U.K. government.

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5 Tips for Cross-Promoting on Social Media

5 Tips for Cross-Promoting on Social Media | Government and Citizen Engagement | Scoop.it
In a recent blog post on Reach the Public, Mary Yang discusses something every agency is thinking about as they look to engage constituents and use new technol…
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Snap - Why Instagram Matters in Gov

Snap - Why Instagram Matters in Gov | Government and Citizen Engagement | Scoop.it
A few months back we talked to IBM's Gadi Ben-Yehuda about the business case for Pinterest in government. We discovered Pinterest offered a new way for agencie…
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PauletteP's curator insight, September 24, 2013 7:45 PM

Ben-Yehuda says that the indispensable quality of Instagram is the image.

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Interview with founder and CEO Scott Burns of GovDelivery on GMSP Business

In 2000, GovDelivery partnered with local Minnesota governments to develop GovDelivery Digital Communication Management (DCM), a solution that originally foc...
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10 Most Entertaining Government Mobile Apps

10 Most Entertaining Government Mobile Apps | Government and Citizen Engagement | Scoop.it
I may have to retract my statement yesterday that webcams are my favorite public good. I have been doing some research on government mobile apps that has chang…
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Email 2.0 - Moving Beyond the Unreliable Listserv

Email 2.0 - Moving Beyond the Unreliable Listserv | Government and Citizen Engagement | Scoop.it
Email changed the way we work, you simply can't argue that fact. As a 26 year old professional, I have never worked at a company without email. Even in high sc…
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What NASA Can Teach You About Social-Media Marketing

What NASA Can Teach You About Social-Media Marketing | Government and Citizen Engagement | Scoop.it
A look at three strategies that business owners can put to work for their own social campaigns.

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The top 5 things Sharknado teaches us about great communication | Reach The Public

The top 5 things Sharknado teaches us about great communication | Reach The Public | Government and Citizen Engagement | Scoop.it

"The thing that’s most amazing to me about Sharknado is that it actually is a good case study in communications best practices, so here I’ve compiled the top 5 things a cinematic masterpiece like Sharknado can teach us about communications."

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Seven Lessons to Ensure Success of Customer Experience Initiatives

Seven Lessons to Ensure Success of Customer Experience Initiatives | Government and Citizen Engagement | Scoop.it
To optimize both your market share and your margins, you must provide customers with consistent, compelling experiences—before, during, and after their purcha…
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How to Gain Subscribers During Special Events | Reach The Public

How to Gain Subscribers During Special Events | Reach The Public | Government and Citizen Engagement | Scoop.it
A blog about government-to-citizen digital communication and engagement, Government 2.0, GovDelivery, and other e-government issues
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Google Just Gave The +1 More Meaning

Google Just Gave The +1 More Meaning | Government and Citizen Engagement | Scoop.it
Google launched the +1 button before it even launched Google+. It's always been a way to send social signals to Google, and help it determine …
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Citizen Satisfaction with Digital Government

Citizen Satisfaction with Digital Government | Government and Citizen Engagement | Scoop.it
Governments around the world have started to rely on more digital government services. Ideally these new websites offer fast and efficient solutions. But the shaky rollout of HealthCare.gov served as a prime example of how digital government is not always good government. A new report from the Boston Consulting Group describes how different countries are approaching digital government. The authors surveyed over 12,000 users about their experiences and satisfaction with using online government services. The survey collected results from 12 different countries, including the U.S., the U.K., Australia, and France. The report finds that satisfaction varies throughout the world.
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The City of Saint Paul and the Saint Paul Public Schools Launched a Summer Text Messaging Program to Keep Kids Active & Learning | Reach The Public

The City of Saint Paul and the Saint Paul Public Schools Launched a Summer Text Messaging Program to Keep Kids Active & Learning | Reach The Public | Government and Citizen Engagement | Scoop.it

This week, the City of Saint Paul and the Saint Paul Public Schools kicked off their innovative local summer learning campaign with a new parent-focused summer-program text service. This service will send parents tips to keep their children active and learning throughout the summer.

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Leveraging Hackathons for Government, Q&A with Alameda County | Reach The Public

Leveraging Hackathons for Government, Q&A with Alameda County | Reach The Public | Government and Citizen Engagement | Scoop.it

In 2009, the White House launched its Open Government Initiative, with a goal of promoting transparency and increasing the efficiency of government, which included making public data available for use in new programs and applications. Since then, organizations from NASA to the City of Houston to the State of Colorado have been hosting hackathons to help develop citizen-driven solutions that maximize data initiatives and increase citizen engagement.

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Tweeting Like a Boss

Tweeting Like a Boss | Government and Citizen Engagement | Scoop.it
My son’s favorite saying right now is that something–anything really–happens “like a boss.” He brushes his teeth like a boss. He plays video games like a boss.…

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Understanding your audience: The DOI’s communications cocktail | Reach The Public

Understanding your audience: The DOI’s communications cocktail | Reach The Public | Government and Citizen Engagement | Scoop.it

"The U.S. Department of the Interior (DOI) Director of Digital Strategy, Tim Fullerton, knows a thing or two about making lemonade. When he took over the department’s digital communications in 2009, the DOI had no content management system for its website, no social media accounts, no video capabilities and no dedicated staff.  "

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Integrating Multichannel Communication in Gov't Customer Service

Integrating Multichannel Communication in Gov't Customer Service | Government and Citizen Engagement | Scoop.it
As citizens and residents, we are automatic customers to government services. We all rely on various agencies to deliver necessary services ranging from emerge…
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From a Tweet to a Thunderclap

From a Tweet to a Thunderclap | Government and Citizen Engagement | Scoop.it
Latest social media site approved for government agencies suggests a new focus on advocacy.
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Connecting the Dots: Cross-Promotion for Government on Social Media | Reach The Public

Connecting the Dots: Cross-Promotion for Government on Social Media | Reach The Public | Government and Citizen Engagement | Scoop.it

Government communicators work to gain the public’s attention, spark conversations and drive community engagement to promote and improve the mission of their organization. The first step in getting citizens to sit up and take note is to provide services that are better, faster and more effective at meeting the public’s needs."

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FDA Wants to Track its Social Media Reach

FDA Wants to Track its Social Media Reach | Government and Citizen Engagement | Scoop.it
The proposed tool would let FDA know who’s responding to its programs and what they think.
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"The Food and Drug Administration is in the market for a digital tool to monitor how well it’s getting its message out through social media and whether the public’s response is positive or negative, solicitation documents show."

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5 Instagram Feeds the Government Needs to Start

5 Instagram Feeds the Government Needs to Start | Government and Citizen Engagement | Scoop.it

"When Pinterest was approved for government use, I shared 10 boards I’d like to see (note: #8 is now live!).  Now that GSA has approved Instagram for use by federal agencies, here is a more modest five users/feeds I’d follow:"

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Rebooted Smokey’s Giving Bear Hugs

Rebooted Smokey’s Giving Bear Hugs | Government and Citizen Engagement | Scoop.it
The updated Forest Service icon now embraces campers who avoid wildfires.
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Insights for Government Organizations: Responding to Public Opinion with 2013 Trends | Reach The Public

Insights for Government Organizations: Responding to Public Opinion with 2013 Trends | Reach The Public | Government and Citizen Engagement | Scoop.it
A blog about government-to-citizen digital communication and engagement, Government 2.0, GovDelivery, and other e-government issues
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