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Improve Your Customer Service in 10 Steps

Improve Your Customer Service in 10 Steps | Communication design | Scoop.it
Customer Service is set to become even more important as the number of small business options consumers will have, continues to explode

Via janlgordon
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janlgordon's curator insight, February 1, 1:09 AM

I selected this article from Curatti written by Martin Shervington because it explains how to successfully connect with your customers.

 

True marketing today is based on customer service online

 

Bring More to Your Clients

 

Being active and involved with your customers is the key to growth in sales. I agree that your business can better provide for them by staying on top of questions and feedback.

 

Shervington shows you several ways to improve your customer service strategy through relationship building.

 

Here's what caught my attention:

 

  • When using social listening your business will need to pay attention to both the facts and the emotions of your community in order to be effective in meeting their needs.

 

  • Evaluate your current sales process and how you are following up with your customers. Find out what results this is producing -- more than likely this can be improved upon.

 

  • If your company includes a team or employees make use of their knowledge and expertise. This provides a friendly atmosphere for your clients.

 

Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond

 

Image: Courtesy of 123rf.

 

Read full article here: http://ow.ly/Q9bV308yFKA

 

Stay informed on trends, insights, what's happening in the digital world become a Curatti Insider today

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How Marketers Use Psychology Of Choice To Their Advantage [Infographic]

How Marketers Use Psychology Of Choice To Their Advantage [Infographic] | Communication design | Scoop.it

Did you know there is a whole psychology behind the choices that we make? Savvy marketers are able to use this to their advantage. This is fascinating!

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Internet Psychology: 5 Emotions Invented By The Internet [Infographic]

Internet Psychology: 5 Emotions Invented By The Internet [Infographic] | Communication design | Scoop.it

Internet psychology is a fascinating thing, and it affects us all. This article is about five of the new emotions that we didn't have before the Internet.

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How Marketers Use Psychology Of Choice To Their Advantage [Infographic]

How Marketers Use Psychology Of Choice To Their Advantage [Infographic] | Communication design | Scoop.it

Did you know there is a whole psychology behind the choices that we make? Savvy marketers are able to use this to their advantage. This is fascinating!

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The Psychology of Color In Logo Designs

The Psychology of Color In Logo Designs | Communication design | Scoop.it
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Adam Atodl's curator insight, January 18, 2013 4:51 PM

Color is very important to brand recognition. Scientists and researchers believe certain colors make us feel a certain way about something like this infographic by The Logo Company suggests.

Red : Excitement, Youthful and Bold.
Green : Peaceful, Growth and Health. ( even eco-friendly)
Blue : Trust, Dependable and Strength.
Orange : Friendly, cheerful and confidence.
Black and White : Balanced, Netural and calm.

 
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Empathy In Creativity and Design Thinking

Empathy In Creativity and Design Thinking | Communication design | Scoop.it
RSA Animate recently released a video called 'The Power of Outrospection'. The video intrigued me and this post has helped me pull together some of my thoughts about the links between empathy and creativity.
The post explores empathy in a variety of fields, including design, human services, and the creative fields, and the video is also embedded in the post. Take the opportunity to read the post, watch the video, and ponder how empathy allows us to be creative as we look for new solutions for whatever issues we face.
Via Beth Dichter
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creativity@NIS's curator insight, September 2, 2014 3:59 AM

Sam: Looks good. Commenting doesn't send a box to the top of the screen.

David Collins's curator insight, October 29, 2014 1:33 AM

More food for thought . . .