Communication design
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Why Bad Customer Experiences Happen - #Infographic

Why Bad Customer Experiences Happen - #Infographic | Communication design | Scoop.it
It’s inevitable that customer service experiences will sometimes fail. No organization is immune from bad customer service happening at point in time. Fact of the matter is that customer service is an intensely human experience subject to humanity’s faults and shortcomings.

Via Eric_Determined / Eric Silverstein, Fred Zimny
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Darcy Bevelacqua's curator insight, May 19, 2015 9:37 AM

A great customer experience is dependent on understanding the customer needs and responding quickly to solve problems. Every organization has some bad customer experiences -take care of them and customers will forgive you and stay around. 

Maurice Couture's curator insight, May 19, 2015 10:12 AM

Ces résultats démontrent encore une fois l'importance d'un bon service à la clientèle, notamment de répondre bien et rapidement aux demandes des clients. Les avis en ligne sont de plus importants et les avis les plus longs sont associées à des clients insatisfaits. 

Sun Social SEO's curator insight, May 22, 2015 8:56 AM

Online reviews are one of the "Four Pillars" of digital presence.

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Infographic: MCommerce Growing 200% Faster than ECommerce

Infographic: MCommerce Growing 200% Faster than ECommerce | Communication design | Scoop.it

A new infographic from Baynote proves just how many people are buying on mobile;  here are a few highlights:

1 in 10 Ecommerce dollars are spent today using a smartphone or tabletMcommerce growth is outpacing traditional Ecommerce growth by 200%For every $1 spent, the average return on retail email marketing is $44.25The number of people using smartphones has doubled over those who use tablets; but tablet users spend 20% more on average.
Via Lauren Moss
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Tahar Mehenni's curator insight, December 4, 2013 7:09 AM

       Le 04 Décembre de l'année 2013     

                       Bonjour madame,

                                          Bonjour monsieur,

Êtes vous intéressés par un challenge en recevant dés votre inscription gratuitement  et sans aucun engagement de votre part des actions convertibles immédiatement après le lancement du méga réseau social  actuellement en phase de  pré-organisation GloballSare ? Si oui cliquez sur ce lien et inscrivez vous sans tarder car l'offre est limitée dans le temps:

http://www.globallshare.com/fr/1469288.html

Stéphane Hardel's curator insight, December 15, 2013 6:47 AM

M je dis M ...

Buz123's curator insight, December 20, 2013 8:06 AM

Every business that wants to stay afloat in 2014 and beyond MUST have a Mobile Marketing Solution Strategy. 

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New Ubleam App Challenges Ubiquitous QR Codes

New Ubleam App Challenges Ubiquitous QR Codes | Communication design | Scoop.it

QR codes are everywhere, and lead users' mobile phones to a website or email address.  They are not particularly attractive, and something about them is beginning to feel very "first generation" limited.  Now a new company called UBleam has taken the idea of printed digital codes a giant step further, and if it catches on, could make QR codes obsolete. The code appears in a ring of attractive bubbles that fit neatly around any round logo or artwork, and offers a company a wide array of customization options in how codes work for an individual user.


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Ubleam's curator insight, July 9, 2013 1:20 PM

Create your smart logo for free: www.ubleam.com

 

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10 reasons why your next campaign absolutely has to include mobile video | memeburn

10 reasons why your next campaign absolutely has to include mobile video | memeburn | Communication design | Scoop.it

It's got to mobile, it's got to be video. Megan Bernstein of Memeburn tells you why . . .


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Make Your Audience Your Newsroom: Civicboom

Make Your Audience Your Newsroom: Civicboom | Communication design | Scoop.it

"Civicboom is an online platform designed to facilitate content-driven organizations and individuals to work together in generating rich media content.

 

Content-seekers can place a request for specific content. Then, by using the Civicboom mobile app (Android), or by uploading to the plug & go site, a content-creator can respond with rich-media directly to that request.

 

All incoming rich-media content is then managed by the content-seeker, and directed to a customizable plugin to be embedded on a website."

Read more about it here: http://thenextweb.com/media/2011/11/12/civicboom-this-open-platform-lets-organizations-request-content-from-their-audience/

 

Sign-up here:  https://www.civicboom.com/

 


Via Robin Good, janlgordon
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janlgordon's comment, November 15, 2011 4:28 PM
This is great Robin!
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Is there a Silver Bullet In #Customer #Experience?

Is there a Silver Bullet In #Customer #Experience? | Communication design | Scoop.it

Via Eric_Determined / Eric Silverstein, Fred Zimny
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Eric_Determined / Eric Silverstein's curator insight, September 2, 2014 3:11 PM

Terence shares valuable graphics, and reminds us all that it takes the entire organization to truly deliver across the #customer end-to-end journey.

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Official Designed by Apple in California Trailer

Designed by Apple This is it. This is what matters. The experience of a product. How it makes someone feel. When you start by imagining What that might be li...

Via Sylvain Leroux
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Sylvain Leroux's curator insight, July 17, 2013 11:28 AM

Last corporate campaign "Designed by apple California".

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12 Essential Infographics About Apps, Mobile, SEO and Social Media

12 Essential Infographics About Apps, Mobile, SEO and Social Media | Communication design | Scoop.it

Infographics are changing the way we share information, so we thought it would be a good idea to gather 12 essential ones that would help marketers and businesses understand what’s currently taking place in the online world as well as make better use of the tools we have at our disposal.


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Kenneth Carnesi,JD's curator insight, April 27, 2013 2:20 PM

It's a mobile environment-

Fra-Léc's comment, April 28, 2013 6:55 AM
thank's Lauren !
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Logic+Emotion: From Islands To Ecosystem: Connecting Social, Digital + Mobile

Logic+Emotion: From Islands To Ecosystem: Connecting Social, Digital + Mobile | Communication design | Scoop.it
From Web And Desktop To Anytime, Anywhere. In the early stages of digital, businesses first dipped their toe on the Web by launching brochure like Websites which had to be located initially through a browser "URL" (WWW) followed quickly by...

Via Mario K. Sakata, Fred Zimny
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