Communication design
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Why We All Need Design Thinking

Why We All Need Design Thinking | Communication design | Scoop.it

Rather than being a creative activity, problem-solving sessions for many businesses are nothing more than an exercise in analytics.


Via Eric_Determined / Eric Silverstein, Rosário Durão, Fred Zimny
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tonnytran's comment, July 25, 2016 10:46 PM
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AcrobaticDesigns's curator insight, July 26, 2016 12:35 AM
#DesignThinking: here creativity takes over problem solving, leads to innovation which could benefit customer in the long run.
Lee-ann Dias's curator insight, August 11, 2016 7:47 AM
Share your insight
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Trust Me: 55 Ways to Build Trust and Credibility | A GOOD Reminder

Trust Me: 55 Ways to Build Trust and Credibility | A GOOD Reminder | Communication design | Scoop.it
Trust is as valuable as the water that we drink and the air that we breathe. Here are 55 ways to build trust and credibility.

Via Gust MEES
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Gust MEES's curator insight, April 16, 2015 8:38 AM

Trust is as valuable as the water that we drink and the air that we breathe. Here are 55 ways to build trust and credibility.


Minter Dial's curator insight, April 17, 2015 4:38 AM

Build that trust!

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What makes Coaching and Mentoring Different?

What makes Coaching and Mentoring Different? | Communication design | Scoop.it
The terms mentor and coach are often used interchangeably yet they are different. So what makes them different?

Via Gust MEES
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Cruise Line Class's curator insight, April 24, 2013 8:14 AM

Great article that explains the difference between mentoring and coaching.

 

Make it a great day!

Cruise Line Class's comment, April 24, 2013 3:35 PM
Thank you so much Gust!
Martin Hill's curator insight, May 4, 2013 4:19 PM

A place for both?

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Why Bad Customer Experiences Happen - #Infographic

Why Bad Customer Experiences Happen - #Infographic | Communication design | Scoop.it
It’s inevitable that customer service experiences will sometimes fail. No organization is immune from bad customer service happening at point in time. Fact of the matter is that customer service is an intensely human experience subject to humanity’s faults and shortcomings.

Via Eric_Determined / Eric Silverstein, Fred Zimny
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Darcy Bevelacqua's curator insight, May 19, 2015 9:37 AM

A great customer experience is dependent on understanding the customer needs and responding quickly to solve problems. Every organization has some bad customer experiences -take care of them and customers will forgive you and stay around. 

Maurice Couture's curator insight, May 19, 2015 10:12 AM

Ces résultats démontrent encore une fois l'importance d'un bon service à la clientèle, notamment de répondre bien et rapidement aux demandes des clients. Les avis en ligne sont de plus importants et les avis les plus longs sont associées à des clients insatisfaits. 

Sun Social SEO's curator insight, May 22, 2015 8:56 AM

Online reviews are one of the "Four Pillars" of digital presence.

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Is there a Silver Bullet In #Customer #Experience?

Is there a Silver Bullet In #Customer #Experience? | Communication design | Scoop.it

Via Eric_Determined / Eric Silverstein, Fred Zimny
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Eric_Determined / Eric Silverstein's curator insight, September 2, 2014 3:11 PM

Terence shares valuable graphics, and reminds us all that it takes the entire organization to truly deliver across the #customer end-to-end journey.

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Steve Jobs Isn't The Only Kind Of Artist Leader

"He may have been a genius and a charmer, but he was far from the person the leadership books tell you to be. And even the authors of those books are chiming into the global choir singing his praise. How did that happen?..."

 

We need creative leaders in business. The lifespan of large companies will continue to shrink unless they learn to reinvent themselves.

 

John Maeda, the president of the Rhode Island School of Design (RISD) and author of the book  Redesigning Leadership, predicts that artists will emerge as the new business leaders

 

But imitating Steve Jobs isn’t the answer. He was an outlier...

 

To develop more artist leaders for the 21st century economy, we need to recognize the contribution of experimental innovation and encourage it — and failure — in our schools and workplaces.


Via Len Netti
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