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Our Facebook data collector encountered an issue where it was not collecting new data for some accounts. Data collection returned back to normal on November 17th and affected users may see an increase in Score in the next few days as we process the data and give credit for that influence.

We apologize for the impact this may have had and want to let you know that we are working to ensure this doesn’t happen again.

This was due to expired Facebook tokens in our database that caused our collector to malfunction. We are now fixing the collector and asking those users to reauthorize their Facebook accounts (the predominant reason this would happen is because they changed their password).