Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by almost 70 per cent of organisations (Spotlight on utilities: Good customer service depends on a connected approach, say fed-up customers...
Good - and bad - customer service interactions affect brand loyalty, according to [pdf] results from a survey of more than 1,000 individuals who have had experiences with the customer service of a mid-sized company.
Claire Bradford: good customer service is so vital in digital age Worthing Herald Keeping customers happy is particularly vital in the digital age – it was bad enough before when people would moan about your service to their friends,but now they...
Linda Cleary describes a customer service experience with her former cable provider, then asks why it's so hard to get good customer service. (RT @_jase_clarke_: RT @Leadtail: Why Is It So Difficult to Find Good Customer Service?
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