The price YOU pay for poor communication: Health: high level of stress due to frustrationBudget: between 25% and 40% of your annual budgetProductivity: $26,041 of productivity loss per worker per yearCustomer service: decrease of customer satisfactionChange management: ineffectiveness in growing yourself and your organizationEngagement: Employees’ disengagementDowntimeLate project deliveries
The growing body of cross-cultural research that the three researchers were compiling suggested that the mind’s capacity to mold itself to cultural and environmental settings was far greater than had been assumed. The most interesting thing about cultures may not be in the observable things they do—the rituals, eating preferences, codes of behavior, and the like—but in the way they mold our most fundamental conscious and unconscious thinking and perception.
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