Business owners are not universally noted for their active listening skills, and any efforts made by them to improve their skills in this area, can pay long term dividends for themselves and their businesses.
Because active listening requires effort and overt behaviour, it is not something that comes naturally to a busy business owner, and is a skill that requires both understanding and practice to master.
This excellent article, outlines the important purposes active listening serves, and it suggests three useful techniques that can help any business owner to improve their active listening skills.
Via Daniel Watson, donhornsby
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