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The Business Case for Paying Service Workers More / TheAtlanticcities.com

The Business Case for Paying Service Workers More  / TheAtlanticcities.com | GIBSIccURATION | Scoop.it
MIT's Zeynep Ton explains the theory behind the Good Jobs Strategy.
GIBS Information Centre / GIBSIC's insight:

Richard Florida interviews Zeynep Ton- "Too many service companies — and too many Americans, for that matter — buy into the line of thinking that the only way for restaurants, retail, and other service companies to profit is to pay the lowest possible wages. As she explains, “in service industries, succeeding at the expense of employees and at the expense of customers often go together.”

But it doesn’t have to be that way. The world’s leading high-performance manufacturing companies already pay their workers more in return for tapping their knowledge and ideas to improve processes. Ton shows that even in supposedly low-skill service sector work, higher wages are the key to greater employee engagement, better customer service, higher productivity, and a better bottom line."

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What makes a great library worker? #6: 2013

What makes a great library worker? #6: 2013 | GIBSIccURATION | Scoop.it
Over the years, I've written a lot about what makes a great library, but until now, I have never written about what makes a great library worker. Library workers – from the boss to the Sunday staff...
GIBS Information Centre / GIBSIC's insight:

"have patience"

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Flowing Purposefully Through Your Workday - Quick Fixes

Flowing Purposefully Through Your Workday  -  Quick Fixes | GIBSIccURATION | Scoop.it
Flow is what happens when you're totally absorbed in your work. Here's how to make it happen.
GIBS Information Centre / GIBSIC's insight:

bored?  -  

" . . . train up your problem-solving skills, for example by:

  • Learning the keyboard shortcuts for whatever you're doing
  • Finding apps and other tools that can simplify the task
  • Rooting out inefficiencies

The point is to raise the challenge of a given awful-boring task to something more rewarding--and that frequently requires a meta-awareness of the task itself. If we can understand what components comprise the task, then we can alter those pieces into something more suitable."

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