Does your organisation have a small cohort of employees that sap the energy out of you, leaving you mentally exhausted each time you have to interact with them…
|Scooped by GIBS Information Centre / GIBSIC|
Managing high-demand employees: "High demand staff staunchly believe their reality (highly tainted in emotional distortions) and expect you to believe in them too. They also seem to enjoy remaining in the conflict and escalating it to new levels. - It’s not uncommon to experience these workers as highly defensive, argumentative, irrational and illogical. They confuse and perplex us and then worry us that they will never be appeased even though we have given them more attention and resources than we really care to. Each interface with high demand employees is extremely stressful. They continually attack you personally and blame everyone and everything else but themselves. At some point we realise that this situation is untenable and probably start to wish that the employment relationship would come to an end. - Believe it or not, these staff and these situations can be managed for better outcomes and in a way that can keep your stress levels down. Here are 5 tips to get you started on this process:
- 1) Treat every interaction with every staff member as though that employee might be a high demand employee. Set strong professional boundaries from the beginning. Keep yourself alert such that you are not influenced and coerced into lowering your guard.
- 2) Remain courteous and professional at all times, resisting the temptation to ‘put them back in their place’ when they attack you personally. Do not respond to the attack but remain focused on the issue at hand.
- 3) Only do what is reasonably necessary for you to do. Do not go above and beyond the reasonable expectations of your professional duty.
- 4) Focus on the process and not on the drama and diversions high demand employees will demand you address.
- 5) Enrol in our new training course: ‘Managing High Demand Employees’ to understand more behind these behaviours and to learn and practice more successful strategies and tips.