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High Demand Employees - How to tips

High Demand Employees - How to tips | GIBSIccURATION | Scoop.it
Does your organisation have a small cohort of employees that sap the energy out of you, leaving you mentally exhausted each time you have to interact with them…
GIBS Information Centre / GIBSIC's insight:

Managing high-demand employees: "High demand staff staunchly believe their reality (highly tainted in emotional distortions) and expect you to believe in them too. They also seem to enjoy remaining in the conflict and escalating it to new levels.  -  It’s not uncommon to experience these workers as highly defensive, argumentative, irrational and illogical. They confuse and perplex us and then worry us that they will never be appeased even though we have given them more attention and resources than we really care to. Each interface with high demand employees is extremely stressful. They continually attack you personally and blame everyone and everything else but themselves. At some point we realise that this situation is untenable and probably start to wish that the employment relationship would come to an end.  -  Believe it or not, these staff and these situations can be managed for better outcomes and in a way that can keep your stress levels down. Here are 5 tips to get you started on this process:


  • 1)      Treat every interaction with every staff member as though that employee might be a high demand employee. Set strong professional boundaries from the beginning. Keep yourself alert such that you are not influenced and coerced into lowering your guard.
  • 2)      Remain courteous and professional at all times, resisting the temptation to ‘put them back in their place’ when they attack you personally. Do not respond to the attack but remain focused on the issue at hand.
  • 3)      Only do what is reasonably necessary for you to do. Do not go above and beyond the reasonable expectations of your professional duty.
  • 4)      Focus on the process and not on the drama and diversions high demand employees will demand you address.
  • 5)      Enrol in our new training course: ‘Managing High Demand Employees’ to understand more behind these behaviours and to learn and practice more successful strategies and tips.
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6 Surprising Secrets of Truly Great Bosses

6 Surprising Secrets of Truly Great Bosses | GIBSIccURATION | Scoop.it
The very best managers do the exact opposite of what the average manager does.
GIBS Information Centre / GIBSIC's insight:

Managing success -   They


  • put the customer second
  • don't manage the bottom-line
  • celebrate the tough times
  • measure themselves by their worst employees
  • mistrust their common sense
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How To Be An Awesome Young Manager

How To Be An Awesome Young Manager | GIBSIccURATION | Scoop.it
Don't learn by example.
GIBS Information Centre / GIBSIC's insight:

How to from Gen Y - "Support growth and be transparent about your shortcomings   -   Growth is a necessary factor in job satisfaction. I was clear with my team that I was not the be-all-end-all for information and growth. I was committed to their learning and tried to find innovative ways for them to grow, from pairing them with others in the organization with more experience to suggesting workshops and online courses. 

Rather than make it seem like you know less, connecting your team with other experts will show your insight and intelligence.

Within a year, I had completely turned the ship around. I had a connected and efficient team; leadership in the organization saw it was one of the strongest teams. Taking the time and energy to become a good manager early will benefit you throughout your career. Do it by intentionally learning and connecting with the people you manage."



Read more: http://blog.brazencareerist.com/2013/08/02/how-to-become-an-awesome-manager-even-when-youre-young/#ixzz2dGAPfrx9

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Ambidexterity: The Art of Thriving in Complex Environments

Ambidexterity: The Art of Thriving in Complex Environments | GIBSIccURATION | Scoop.it
Ambidexterity—the ability to excel simultaneously in efficiency and innovation—is a rare but increasingly critical asset in today’s complex business environment.
GIBS Information Centre / GIBSIC's insight:

diverse environments, stategy styles

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