|Scooped by GIBS Information Centre / GIBSIC|
telecommuting, virtual office - World of work:
"“To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices. Some of the best decisions and insights come from hallway and cafeteria discussions, meeting new people, and impromptu team meetings. Speed and quality are often sacrificed when we work from home. We need to be one Yahoo!, and that starts with physically being together." - Jackie Reses, Yahoo head of HR.
Meyer, who directs the Managing Global Virtual Teams programme at INSEAD, explains that these objectives are more easily met with face-to-face communication. “Because we are human beings, when we collaborate, we rely heavily on what I call mutual adjustment. Mutual adjustment means that you notice how others are working around you, they notice how you are working, and through hundreds of subtle cues you adjust to one another, and the collaboration happens. When people are geographically dispersed, they don’t have the same high level of cues in order to mutually adjust which makes collaboration more difficult.” Meyer adds, “It’s a myth that virtual teamwork costs less than face-to-face collaboration. There is this idea that because it requires less electricity, less desk space, and less rent to collaborate virtually, it’s therefore less expensive. But it takes a lot more time to organise and monitor effective virtual teamwork. When we are working together but working apart it requires a much greater effort to assure the communication has passed as expected. Misunderstandings are more likely and that leads to higher costs.