Getting - and Holding - a Job
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Getting - and Holding - a Job
Suggestions to my senior capstone students on attitude
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Seven Ways Smart Companies Tell Customers "No"

Seven Ways Smart Companies Tell Customers "No" | Getting - and Holding - a Job | Scoop.it
Say "no" the wrong way, and you'll lose a client for life. How to avoid that.

Via Bovee & Thill's Online Business Communication Magazines
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Bovee & Thill's Online Business Communication Magazines's curator insight, April 11, 2013 7:05 PM

I recently addressed a group of customer-service representatives at a conference, and near the end of my speech, I joked that these must be good times for English majors.

As someone who reads a boatload of rejection letters every day, I explained, I've noticed that they're getting a lot more creative.

"Someone needs to write those letters," I added.

A man in the back of the room laughed out loud. Later, he approached me and identified himself as a high-level executive for an airline.

"Chris, you're right," he told me. "We are hiring more English majors. We want our rejection letters to look good!" . . .

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Ron Gutman: The Hidden Power of Smiling

Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results. Did you know your smile can be a predictor of how long you'll live -- and that a simple smile has a measurable effect on your overall well-being?

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Bovee & Thill's Online Business Communication Magazines's curator insight, April 11, 2013 7:02 PM

Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results.


Did you know your smile can be a predictor of how long you'll live -- and that a simple smile has a measurable effect on your overall well-being?


Prepare to flex a few facial muscles as you learn more about this evolutionarily contagious behavior. . .

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How the Most Effective People Learn to Read A Room

How the Most Effective People Learn to Read A Room | Getting - and Holding - a Job | Scoop.it
Finding the hidden patterns of conversation. ;

 


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Bovee & Thill's Online Business Communication Magazines's curator insight, January 18, 2013 6:34 PM

Learning how to read a room is incredibly difficult.

Yet we've all seen people who can do it, who manage to sense how people relate to each other, and use it to get things done. . .

Bovee & Thill's Online Business Communication Magazines's curator insight, January 18, 2013 6:36 PM

Learning how to read a room is incredibly difficult.


Yet we've all seen people who can do it, who manage to sense how people relate to each other, and use it to get things done. . .

.



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How to Be an Optimist Without Being a Fool

How to Be an Optimist Without Being a Fool | Getting - and Holding - a Job | Scoop.it
To be successful, you need to understand the very vital difference between believing you will succeed, and believing you will succeed easily. It's the difference between being a realistic optimist and an unrealistic optimist.

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Bovee & Thill's Online Business Communication Magazines's curator insight, April 11, 2013 6:56 PM

There are quite a number of motivational speakers and self-improvement books out there with a surprisingly simple message: believe that success will come easily to you, and it will.


There is one small problem with this argument, however, which unfortunately doesn't seem to stop anyone from making it: it is utterly false. . .

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I Flunked My Social Media Background Check. Will You?

I Flunked My Social Media Background Check. Will You? | Getting - and Holding - a Job | Scoop.it
Your next job application could require a social media background check. Odds are, you have no clue what that means. Nobody does. It's new and scary and probably scours the Web for pictures of you puking on the beach.
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10 Things Extraordinary People Say Every Day

10 Things Extraordinary People Say Every Day | Getting - and Holding - a Job | Scoop.it
They're small things, but each has the power to dramatically change someone's day. Including yours.
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