Gestion du changement
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Dej-conf_La%20Vision%20daffaires%20PES%20citoyen_CEGO20150224v10.ppt

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Six Differences Between Customer-Focused Companies and Operations-Focused Companies

Six Differences Between Customer-Focused Companies and Operations-Focused Companies | Gestion du changement | Scoop.it
Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it.
Via Fred Zimny, Michel
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Top 10 ways social media can facilitate change management

Top 10 ways social media can facilitate change management | Gestion du changement | Scoop.it
Corporate social media facilitating better and faster change management - Top 10 ways social media can facilitate change management - Torben Rick
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Building capabilities for performance | McKinsey & Company

Building capabilities for performance | McKinsey & Company | Gestion du changement | Scoop.it
The capabilities that companies need most have evolved, but methods of building those skills have not. Our survey finds that the most effective companies focus on sustaining skills and linking learning to business performance. A McKinsey & Company article.
Michel's insight:

Plusieurs métriques intéressants portant sur le défi de développer de nouvelles capacités en entreprise

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Digital et Expérience client omnicanal

Digital et Expérience client omnicanal | Gestion du changement | Scoop.it
Comment prendre en compte le parcours client omnicanal pour améliorer les performances de son commerce B to C
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Rescooped by Michel from Designing service
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Six Differences Between Customer-Focused Companies and Operations-Focused Companies

Six Differences Between Customer-Focused Companies and Operations-Focused Companies | Gestion du changement | Scoop.it

Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it.


Via Fred Zimny
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No comment yet.