"You never forget a good teacher… The lovely Mrs Lowe managed to communicate the importance of good dental hygiene, where dentists and countless ad campaigns had failed. Her humble props of a jar, an egg and a litre of cola were enough to convince us kids not to wait for decay and use Colgate today.
As a manager I’d have missed her contribution to the school. As a knowledge manager, it would be the regret at losing her expertise, assumptions, values and insight that would inevitably occur when Mrs Lowe finished her class for the last time.
You see this all the time of course – workers, good workers like Mrs Lowe, with years of experience leaving an organisation in planned or unplanned ways with little or no thought about how this knowledge loss could be mitigated.
When bossman asked me to look into creating a procedure for tactical knowledge retention, I was only too happy to help. Perhaps the start and tail ends of an employees lifecycle are the most crucial periods, both in terms of how they are supported and the steps taken to mitigate critical knowledge loss. I’ll attempt to provide an overview of the exit process."
Via Brad Abbott