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Philippines Overtakes India as Hub of Call Centers

Philippines Overtakes India as Hub of Call Centers | Geography Education | Scoop.it
Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

 

The geography of globalization is epitomized by relentless change and marked by continual turnover.  Cultural and economic factors play significant roles in creating potential advantages for receiving outsourced jobs (whether that is beneficially long-term is another discussion). 

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Meagan Harpin's curator insight, October 10, 2013 8:27 PM

Companies have moved their customer service lines to Manila because there the workers speak a lightly accented English and are more familiar with American culture then they are over in India. This shows the maturation of the outsourcing buisness and shows the preference for American English.  

Cam E's curator insight, April 8, 2014 12:41 PM

The fact that so many Filipinos speak English is an important one to understand. This brings jobs to the Philippines, but at the expense of local culture. High income and social standing in the Philippines is often correlated with English, as many of the high-ranking citizens attend universities in the United States and return with degrees, and in turn teach their children English. This marginalizes their own language in a way, and is something to keep aware of, as it's one thing that the United States does not face in many areas, that most other countries around the world do.  

 

Kendra King's curator insight, April 13, 9:16 PM

I was most shocked by how Americanized these individual were. I understand that the Philippines were under American control for a fair period of time, but the country obtained its sovereign independence of the US sometime in the mid-40s. They have had close to 80 years to develop their own history, yet the author mentioned the citizens were still watching shows like “Friends” and speaking American English better than other foreign English speakers. It just goes to show how a colony is permanently marked by their past. I am not entirely sure this is a good thing, but at least one positive that came out of the US’s impact is that in speaking more American English there are more call center jobs. As the article mentioned, the jobs helped their sluggish economy. Still, the only reason these jobs are being offered is due to the amount companies save. Not only do the companies avoid paying American workers, whose salary is much higher, the companies are also in an area with better infrastructure. So even though the article claims the companies paid more because the Philippine workers cost $50 more than those from India, they save money on overhead and have better satisfied customers! Looking at call centers from the company’s perspective shows that this former colony is just a pawn once again. Therefore, when we look at intent, globalization just becomes negative again.   

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