Embracing the ‘socially distinct’ outsider : New research by Associate Professor Katherine Phillips suggests that adding a newcomer can increase a group’s discomfort — and improve the quality of its results...
Nobody wants to share a cubicle with a new hire like Dwight Schrute, the unsettling paper salesman from NBC's "The Office."
But according to new research by a professor from the Kellogg School of Management, better decisions come from teams that include a "socially distinct newcomer." That's psychology-speak for someone who is different enough to bump other team members out of their comfort zones.
“This paper shows that it’s not solely about the newcomer bringing a new idea, but their mere presence changes the behavior of the group. This is one example of the benefits of diversity,” said lead author Katherine Phillips, associate professor of management and organizations at the Kellogg School. “Diversity goes beyond newcomers bringing new ideas.”