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Gestion de contenus : CMS, GED, ECM, BPM - http://www.guely.com
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Microsoft to deliver CRM apps for iPad, iPhone, Android, Windows Phone in Q2

Microsoft to deliver CRM apps for iPad, iPhone, Android, Windows Phone in Q2 | Gestion de contenus, GED, workflows, ECM | Scoop.it

The coming mobile components — something some Windows Phone users have been asking about for years — will be part of the Dynamics CRM Q2 2012 service update, Microsoft officials said on February 6. (February 6 is the day when Microsoft is releasing its preview guide for its next update, which Microsoft has committed to provide 60 to 90 days before a new update is available to on-premises and online users.)

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Le marché du CRM en pleine croissance en 2011 selon IDC

Le marché du CRM en pleine croissance en 2011 selon IDC | Gestion de contenus, GED, workflows, ECM | Scoop.it
Le marché mondial du CRM devrait atteindre 18,2 milliards de dollars en 2011, en croissance annuelle de 11%, estime le cabinet IDC. Les places sont chères, si Oracle demeure n°1, SalesForce décroche la deuxième place.

Via Francois Trouillet
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Salesforce.com : les clients ne veulent pas payer les fonctions BI

Salesforce.com : les clients ne veulent pas payer les fonctions BI | Gestion de contenus, GED, workflows, ECM | Scoop.it
Les utilisateurs de Salesforce.com ne veulent pas payer de supplément pour la prochaine Analytics Edition, d'autant que, selon eux, la fonction de reporting faisait défaut depuis longtemps à l'offre de base.
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CRM 2012 Forecast - The Era of Customer Engagement - Part I | ZDNet

CRM 2012 Forecast - The Era of Customer Engagement - Part I | ZDNet | Gestion de contenus, GED, workflows, ECM | Scoop.it

What I Mean By Customer Engagement...

The Era of the Social Customer Ends…

…The Era of Customer Engagement Begins

Paul Greenberg

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