Recode, Reuters, Popular Science, The Week, Mic, The Verge, and USA Today's FTW have all shut off reader comments in the past year. Here's how they're all using social media to encourage reader discussion.
"....Newsrooms struggle with moderation, the value of anonymity among commenters, and, in some cases, the legal issues that arise from what’s said in the comments.
The benefits to social are that people are already on those networks, already holding conversations and sharing stories, Swisher told me. “It’s not clear why comments are a particularly good part of the [website] experience,” she said.
I spoke to seven news organizations — Recode, The Verge, Reuters, Mic, Popular Science, The Week, and USA Today’s FTW — about their decision to suspend comments, the results of that change, and how they manage reader engagement now. All but one of the sites say they won’t be going back; The Verge is selectively using comments on stories and plans to re-introduce them across the site in the near future.""""