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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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Put Learning Into Hyperdrive by Having a Knowledge Management Strategy

Put Learning Into Hyperdrive by Having a Knowledge Management Strategy | Future Knowledge Management | Scoop.it
Through learning we extend our capacity to create, to be part of the generative process of life” ―Peter Senge

 

For businesses the complexity of providing quality service is increasing. Not only are customers becoming more sophisticated in their expectations but also competition has increased. The reality of this situation is that organizations must be nimble and able to learn at a very rapid pace. This need goes beyond relying on a training program to address gaps in knowledge or capability. To stay competitive organizations need to look at ways to make capturing and sharing knowledge a part of everything it does."

Karen du Toit's insight:

A Knowledge Management Framework enhances the learning in an organization!

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Gamification in Knowledge Management: How it Works and What Your Organization Should Know

Gamification in Knowledge Management: How it Works and What Your Organization Should Know: Gamification is the... http://t.co/cDfWx0vN2z This white paper takes a look at what organizations are doing to implement gamification in their knowledge management strategy. Accenture, Rockwell Collins Inc., and Deloitte are just a few of the organizations who gave their insights on how they each approach gamification in the enterprise.
Karen du Toit's insight:
White paper about the use of gamification in KM
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Creating value from knowledge, free sample chapter by David Griffiths

Coming May 1st 2013 - iBooks Multimedia version with 11 videos

Karen du Toit's insight:

Free sample chapter by David Griffiths: Creating value from Knowledge, to be released on May 1st 2013

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What is Innovation? - by Greg Satell, Innovation Excellence (blog)

What is Innovation? - by Greg Satell, Innovation Excellence (blog) | Future Knowledge Management | Scoop.it
What is Innovation?
Innovation Excellence (blog)
Everywhere you look, people are talking about innovation. There are conferences and gurus, workshops and webinars, apostles and practitioners. But what is it, really?
Karen du Toit's insight:

Innovation Matrix explained. 

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Loose hierarchies for knowledge management | Harold Jarche

Loose hierarchies for knowledge management | Harold Jarche | Future Knowledge Management | Scoop.it

Knowledge-sharing practices are highly contextual. I have seen this with clients in multiple locations, across national borders. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

[...]

...for large organizations, not only will no single technology platform meet all your knowledge-sharing, collaboration and cooperation needs, but no single approach will either. While there is a need to create a balance between individual and enterprise
knowledge-sharing tools, there is also a need to balance the needs of the central organization with those of external locations. In our distributed economic world, this is workplace reality.

Karen du Toit's insight:

Multiple approach needed for KM in one single organisation!

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10 Keys to Success for Knowledge Management Initiatives

10 Keys to Success for Knowledge Management Initiatives | Future Knowledge Management | Scoop.it
Dr.Jay Liebowitz shares his top ten keys to success for knowledge management projects at a session at KMWorld 2012, titled 'Critical Success Factors for Knowledge Management Initiatives.' (10 Keys to Success for Knowledge Management Initiatives

 

In that session, Dr. Liebowitz shared his “Rules of the Road," compiled from a combination of professional experience and a survey of the literature on the subject.

Here are his "top ten" keys to knowledge management success:

Have A Senior Champion & Align Your KM Strategy With Your Organizational Strategies, Goals, and ObjectivesDevelop A Well-Designed KM Implementation (People, Process, and Technology)Develop a Formal Knowledge Retention Strategy—Start from Day One of the Employee’s Life with the OrganizationIncorporate KM as Part of Human Capital Strategy, Succession Planning, Workforce Development, and/or Quality ManagementBe Thoughtful in Your Approach (Knowledge Audit, Social Network Analysis, etc.)Align Your KM Approaches to Fit Your Organizational CultureCelebrate the Successes, Then Bring in the Bittersweet StoriesDevelop KM Metrics, Especially Outcome MeasuresDon’t Force-Fit Technology (People/Culture/Process Are Where the Rubber Hits the RoadKM is Just One Part of Your “Strategic Intelligence”

Video here: http://www.kmworld.com/Videos/

 

Karen du Toit's insight:

Knowledge Management success - 10 key points! 

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KM Conference Mash Up! | The Knowledge Management Depot

by Anthony J. Rhem Ph.D.:

 

As we move into 2013 there are several Knowledge Management (KM) conferences that I would highly recommend you attend, participate and/or inquire about. ...

Karen du Toit's insight:

Knowledge Management Conferences happening in 2013 > please update if you are aware of more happening worldwide!

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Email addiction: Why the enterprise can't break free, by Howard Baldwin

Atos CEO Thierry Breton caught a lot of flak last year when he announced he wanted his employees to give up email, but he may have been on to something.

Kids these days don't use email -- digital market research company comScore found that use of Web-based email dropped 31 per cent among 12- to 17-year-olds and 34 per cent among 18- to 24-year-olds in the period between December 2010 and December 2011.

And consumers are off email as well. The Radicati Group, which tracks use of email and other messaging media, projects the number of consumer emails will decrease by 3 per cent to 4 per cent each year between 2012 and 2016.


Via Kaushilya Weerapura
Karen du Toit's insight:

The evolution of email into new integrated tools!

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Kaushilya Weerapura's curator insight, March 31, 2013 5:23 PM

Future of emails: emails becoming a part of a communications dashboard that enabes bettwer collaboration.

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Knowledge-Letter: Gurteen Knowledge Letter: Issue 153 - March 2013

Knowledge-Letter: Gurteen Knowledge Letter: Issue 153 - March 2013 | Future Knowledge Management | Scoop.it

The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free.


Topics this month:

Introduction to the March 2013 Knowledge LetterConversations are spontaneous and emergent, not planned and structuredGoodbye Google Reader, hello FeedlyWe don't learn by listening, we learn by talking!What if 90% of the peer-reviewed clinical research is exaggerated, or worse, completely false?Looking for partners to help promote and run my Knowledge CafesAre there any questions?Gurteen Knowledge Tweets: March 2013Upcoming EventsSubscribing and UnsubscribingThe Gurteen Knowledge Letter


Karen du Toit's insight:

A valuable monthly newsletter by David Gurteen, a Knowledge Management and Gurteen Knowledge Cafe expert!

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Resilience, the future of Knowledge Management?, by David Griffiths

Resilience, the future of Knowledge Management?, by David Griffiths | Future Knowledge Management | Scoop.it

Resilience and Knowledge Management, 12 signifiers for resilience and how Knowledge Management needs to allign with them (Does resilience offer a future for Knowledge Management?)

 

Knowledge Management will be needed to power sensory and response management processes within resilient organisations.  Knowledge Management needs to focus on informing these organisational boundary control mechanisms and, in doing so, prove its worth through proven results, impact and return ...

Resilience is not just a new buzzword, it is the way forward for strategic and operation planning.  Resilience will determine the future of organisations and Knowledge Management needs to hitch itself to the resilience band wagon, pronto.

Karen du Toit's insight:

Resilience > good argument for KM!

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Knowledge Management: past, present and future – notes on a NetIKX seminar (#NetIKX60)

Knowledge Management: past, present and future – notes on a NetIKX seminar (#NetIKX60) | Future Knowledge Management | Scoop.it
By Elisabeth Goodman Knowledge Management past and present It’s NetIKX’s 21st year since it’s original formation in 1992 as the IRM (Information Resource Management) group under Aslib. This seminar (in March 2013) was an opportunity for Stuart Ward (Forward Consulting) to reflect on the past and present of Knowledge Management, and for Alison (Lissi) Corfield (Independent KM Specialist) to help us reflect on its future.
Karen du Toit's insight:
Notes on a KM seminar and thoughts on the future of KM!
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Why Knowledge Management has Failed & Enterprise Social Should Replace Email | Enterprise Social Network Blog

Why Knowledge Management has Failed & Enterprise Social Should Replace Email | Enterprise Social Network Blog | Future Knowledge Management | Scoop.it

posted by Emilie Doolittle:

In an interview with McKinsey Quarterly (http://www.mckinseyquarterly.com/Organization/Strategic_Organization/Making_internal_collaboration_work_An_interview_with_Don_Tapscott_3052) , Don Tapscott, an adjunct professor at the University of Toronto, describes why knowledge management requires replacing email with microblogs and enterprise social networking platforms.

“Knowledge management has failed,” Don says. “We had this view that knowledge is a finite asset, it’s inside the boundaries of companies, and you manage it by containerizing it.”

“Knowledge is an infinite resource,” Don says. “You don’t achieve it through containerization, you achieve it through collaboration.”

Moving beyond email and file systems, social platforms are the collaborative tools enabling affective knowledge management. More robust platforms allow knowledge sharing, ideation and project collaboration to happen across systems and applications.

 

Karen du Toit's insight:

Knowledge Management vs Enterprise Social networking platforms

My view: KM should include Enterprise Social networking, without being made redundant!

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Good Leaders Encourage Knowledge Sharing

Good Leaders Encourage Knowledge Sharing | Future Knowledge Management | Scoop.it

Josh:

Harvard Business Review published a great post How Poor Leaders Become Good Leaders . It has listed 9 important points what make good leaders, and, interesting enough, knowledge sharing plays an important role in the modern leadership


http://blogs.hbr.org/cs/2013/02/how_poor_leaders_become_good_l.html


Karen du Toit's insight:

Knowledge sharing and leadership!

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Measuring knowledge management: survey report for the KM4Dev innovation fund - knowledge management for development

Measuring knowledge management: survey report for the KM4Dev innovation fund - knowledge management for development | Future Knowledge Management | Scoop.it

Walter Mansfield:

Earlier this year, with support from the KM4Dev Innovation Fund, we circulated a survey on The use of indicators for the monitoring and evaluation of knowledge management and knowledge brokering in international development  (see project proposal

 

Thank you to all those who took the time to respond to this survey and to send us materials.

 

We are now presenting the survey report which explores the challenges and current practices in the monitoring and evaluation of knowledge management and knowledge brokering.  It collates and presents the responses of 68 knowledge and evaluation practitioners. Please find below a link to this survey report: KM4dev%20indicator%20survey%20report.pdf

 

This survey was produced in support of a workshop that was held at the Institute for Development Studies (IDS), Brighton, UK on 8th March 2013 (find the workshop report here) 

Karen du Toit's insight:

Survey results of a KM measurement in organisations!

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Solving Knowledge Management with Speed Dating: Interview with Clay Hebert | Trusted Advisor

Solving Knowledge Management with Speed Dating: Interview with Clay Hebert | Trusted Advisor | Future Knowledge Management | Scoop.it

Most corporate discussions about knowledge management (KM) are about databases, software, and IT.

One mid-sized law firm I know took a different approach – getting partners to interact over lunch. It was very effective.

It turns out the 1-to-1 nature of speed dating is perfect for mega-companies that want to improve KM.

That’s the kind of insight Clay Hebert has come up with. I met with him recently in his coffee-shop office so far on the West Side of Manhattan it might as well be in the Hudson. Here are excerpts."

Karen du Toit's insight:

Solving KM with speed dating, which could also be called a Knowledge Café !

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Six tips to improve the best free Knowledge Management tool available today, by David Griffiths

Six tips to improve the best free Knowledge Management tool available today, by David Griffiths | Future Knowledge Management | Scoop.it

"So, what is the best free Knowledge Management tool?

Conversation!

Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them.

Here are six tips to get your conversations and knowledge flowing..."

Karen du Toit's insight:

Tools for enhanced conversation!

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2013 Top 100 Influencers in Knowledge Management | MindTouch #KM

2013 Top 100 Influencers in Knowledge Management | MindTouch #KM | Future Knowledge Management | Scoop.it

By: LISA HOOVER

In an effort to chart the power nodes in the social graph of various technology industry disciplines, MindTouch has a history of  researching and producing a list of influencers. This began as an internal project to understand sectors important to MindTouch and since 2009 MindTouch has published these reports to the advantage of the community at large.  Last week we shared our internal annual report of Techcomm influencers that we produced using LittleBird. This year, MindTouch also analyzed Knowledge Management influencers. As has been the case in the past, MindTouch is again making this list available to the community with the hope that this will strengthen the community, create new relationship and hopefully spark some discussion.

Karen du Toit's insight:

KM influencers!

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Blog Post: Free Access to Knowledge Management Research & Practice (KMRP) until May 10th

Blog Post: Free Access to Knowledge Management Research & Practice (KMRP) until May 10th | Future Knowledge Management | Scoop.it
By David Gurteen

 

Knowledge Management Research & Practice has been included in Palgrave Macmillan's ACCESS ALL AREAS campaign throughout this April - enabling free online access to Palgrave's complete portfolio of journals spanning Business, the Humanities and the Social Sciences. 

Palgrave have kindly extended free access to KMRP for an extra few days to the Gurteen Knowledge Community - so if you haven't had time to browse the journal so far, then you have a little more time to do so! 

Karen du Toit's insight:

Free online access to Knowledge Management Research & Practice! (extension) > with tips on where to start! (

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Knowledge Mangement Must Be Social | Enterprise Social Network Blog - tibbr

Knowledge Mangement Must Be Social | Enterprise Social Network Blog - tibbr | Future Knowledge Management | Scoop.it
While some businesses are adding a social networking component to their existing knowledge management systems, others see it as a risk. Here's why they're wrong.

 

Conversation is still the best form of knowledge transfer. Social Increases Learning Social Helps Us Make Decisions Faster  Social Connects Employees to the Right Experts Social Harnesses Collective Knowledge Sharing 
Karen du Toit's insight:

KM should not be seen without the social component!

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Steven Lastres's curator insight, August 13, 2013 3:05 PM

Great article reminding us that a social networking component is critical to knowledge trasnfer.

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Why do people share? ~ by @OscarBerg in The Content Economy

Last fall, at an Intranet conference in Oslo, Norway, one of the speakers raised a very important question during his session: “Why do people share?”. I have been asking myself the same thing many times and written about it a few times, such as in this blog post from 2010: “Understanding the psychology of sharing – what makes it tick?”. So, I waited eagerly during the presentation to hear what he had to say about it, hoping for some new insights and perhaps an interesting discussion among the audience after the session. 

Karen du Toit's insight:

What makes people want to share, which is the cornerstone of KM in organisations! 

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5 Reasons Businesses Should Care About Hashtags - Forbes

5 Reasons Businesses Should Care About Hashtags - Forbes | Future Knowledge Management | Scoop.it

The power of the hashtag is about to take off and businesses should be prepared.

1. Promotions

2. Unification

3. Conversations

4. Targeting

5. Innovation

Karen du Toit's insight:

Also important to consider for libraries!

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The Evolution of Knowledge Management - Infographics

The Evolution of Knowledge Management - Infographics | Future Knowledge Management | Scoop.it

The evolution of knowledge management. ( http://t.co/OMfItsub0X)

Karen du Toit's insight:

Timeline and evolution of KM! Nice Infographic

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Knowledge Management and Benchmarking - River Diagram #YouTube

Knowledge Management consultant, Chris Collison, describes the "River Diagram", an engaging and highly visual technique which can be used to drive improvement and encourage knowledge sharing within organisations. 

The technique is drawn from the book "No More Consultants. We know more than we think.", co-authored with Geoff Parcell.

Karen du Toit's insight:

Benchmarking technique for knwoledge sharing in organisations.

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What is Social Knowledge Management, Anyway?

What is Social Knowledge Management, Anyway? | Future Knowledge Management | Scoop.it

by Farrell O'Neill:

It seems like everyone is talking traditional knowledge management (KM 1.0) versus Social KM these days. To get the scoop, I interviewed four industry and government experts on the very hot topic. Here are Three Key Takeaways for agencies/organizations looking to build communities of knowledge, enable change, and crowdsource innovation…from the inside.

Karen du Toit's insight:

traditional knowledge management (KM 1.0) versus Social KM

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Using 360-Degree Feedback to Emphasize Succession Management

Using 360-Degree Feedback to Emphasize Succession Management | Future Knowledge Management | Scoop.it

With senior leaders retiring in great numbers, many organizations lack candidates with the skills to replace them. Yet few are getting adequate help in planning for succession.
[...]

“People are just starting to retire en masse. Many organizations are saying we have a gap here and we’re concerned. Especially in government, the percentage of people who are going to retire in the next six years is frightening.”

“We were helping leaders select new hires with training in interviewing skills, on-boarding, leadership development, and performance management,” says Bérard. “But the core of all this is succession management and at the time we were not sufficiently focused there. Our clients needed a process to identify their future leaders and then diagnose what they were missing, so they could get ready to work at the next level up.”
Karen du Toit's insight:

Succession Management through Knowledge Management tools!

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