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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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Looking Through the Labrary Lens: Lessons from the Library Test Kitchen ... - Library Journal

Looking Through the Labrary Lens: Lessons from the Library Test Kitchen ... - Library Journal | Future Knowledge Management | Scoop.it
Looking Through the Labrary Lens: Lessons from the Library Test Kitchen ... In fall 2012, the Harvard Labrary—a temporary “pop-up” space in an empty storefront in Harvard Square, Cambridge, MA—was opened as a public gallery for design student projects from the semester-long Library Test Kitchen (LTK) seminar at Harvard’s Graduate School of Design. Describing the Labrary, LTK instructor Jeff Goldenson said that it’s “a place where libraries can outsource risk and innovation,” a “pop-up R&D department” that explores ideas too disruptive for a traditional library location (for more, see “Making Room for Innovation” by Goldenson and Chattanooga PL’s Nate Hill). By bringing student projects to the public and inviting interaction and response, the Labrary became an exploration of what it means to be a library space. Though it was only open briefly, the Labrary suggested new ways of looking at non­traditional library space design.
Karen du Toit's insight:
A Labrary > a library test kitchen!
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London Knowledge Cafe: How does the pace of innovation affect the quality of creativity? (Gurteen Knowledge)

London Knowledge Cafe: How does the pace of innovation affect the quality of creativity? (Gurteen Knowledge) | Future Knowledge Management | Scoop.it

Mail Post: London Knowledge Cafe: How does the pace of innovation affect the quality of creativity? 

Karen du Toit's insight:

David Gurteen Knowledge Cafe in London > worth checking out!

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Social Knowledge Management & Collaboration, from KMWorld

Social Knowledge Management & Collaboration, from KMWorld | Future Knowledge Management | Scoop.it
"Somewhere, something incredible is waiting to be known." The most critical challenge to information managers is connecting the dots between what we know, and the people who need to know it. And that's what knowledge management means—delivering information to people to make better decisions. It's hard, but it's not impossible. Applying unified indexing and insight technologies will lift the enlightened organization into the true information age. And turning data and information into actionable knowledge is the key to competitive advantage. How do you learn more? You can get insight into this philosophy in the latest KMWorld White Paper: "Social Knowledge Management & Collaboration." a special look at Coveo's unique approach to search and KM. Free copy here: http://www.kmworld.com/Reader/Subscriber.aspx?redirect=http://www.kmworld.com/WhitePapers/BestPractices/Social-Knowledge-Management-and-Collaboration-June-2013_3921.pdf
Karen du Toit's insight:
Coveo's unique approach to search and KM > free White Paper available!
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Document This: Knowledge Management Is Alive and Well

Document This: Knowledge Management Is Alive and Well | Future Knowledge Management | Scoop.it

What goes around, sure does come around, even in the field of information management. Way before big data or data science, the earlier renditions of insight-oriented software focused on knowledge management and document management. Today, as organizations look to complete their picture of enterprise risks and opportunities, the old practices of KM and DM are back in action.

Register for this episode of DM Radio to hear hosts Eric Kavanagh and Justin Kern interview Gene Leganza of Forrester Research, as well as David Cornwell of PleaseTech and Kimberly Samuelson of Laserfiche.

Karen du Toit's insight:

The future of Knowledge Management to be discussed - registration open to listen in on 23 May 2013

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3 Questions With Bill Ives About Knowledge Management

3 Questions With Bill Ives About Knowledge Management | Future Knowledge Management | Scoop.it
RT @laserfiche: "If you don’t capture content, you’re losing half the value of the system," says @BillIves. http://t.co/9oImGlIOrl #ECM #documentmanagement

 

We sat down with Bill Ives, a partner with the Merced Group, who’s been working in the field of knowledge management since the 1980s, including for Accenture, and who has written the blog Portals and KM for ten years.

[...]

Where do you see knowledge management going?

Knowledge management is giving people the knowledge/information/wisdom/content/whatever that they need to do their job, and giving it to them while they’re doing their job. Training is what you do before you start your job; knowledge management is what supports you while you’re doing your job. It’s a very simple distinction. It’s archiving and creating this information in an accessible way so everyone else can benefit. Knowledge is one of the assets of a company that gets better, instead of declines, the more you use it.

Karen du Toit's insight:

Technology and people are intertwined in the KM process > can't focus on one more than the other!

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The days of knowledge management are over. We need knowledge architects | DZone

The days of knowledge management are over. We need knowledge architects | DZone | Future Knowledge Management | Scoop.it
If you want to find one of the most vague, misunderstood, but critical roles in an enterprise it’s probably in a division called “knowledge management...(RT @MeghanMBiro: The days of knowledge management are over. Design thinking is at the heart of this “nudge” – a focus on not just “improving” the customer experience for the sake of satisfaction, loyalty, and revenue, but to actually influence behavior in a certain way to maximize those returns through often hidden or subtle ways. To go back to our original topic – knowledge management – we’d do better call it knowledge architecture and focus on the design of the ecosystem and processes in which it all happens as one big strategic nudge toward a better world. Not only does knowledge architecture sound better (and not bring up bad memories), it’s also more accurate – it conveys how skills and topics like design, strategic planning, behavior, economics, and psychology all fit into this very strategic role.
Karen du Toit's insight:
Knowledge Architecture is the new terminology to use!
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Hendri Ma'ruf's curator insight, May 15, 2013 9:12 PM

KM may die, but I think some people still love it. The notion of knowledge architecture is nice, though.

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What is Knowledge Management? - Chris Collins video

Knowledge Management Consultant, Chris Collison defines knowledge management, and explains the breadth of tools and techniques which underpin this discipline... (VIDEO: What is Knowledge Management?
Karen du Toit's insight:

Good explanation of KM! (although from 2010)

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Evgeniy Beloshytskiy's curator insight, May 11, 2013 1:19 AM

Этот парень, после того как реализовал масштабнейший проект по менеджменту знаний для нефтяного гиганта British Petrolium, написал замечательную книгу "Учитесь летать".

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Don Tapscott about internal collaboration and why KM in enterprises requires replacing email with social media

Karen du Toit's insight:

Don Tapscott about why Knowledge Management has failed, and why content collaboration through social media should be the new way of thinking in KM

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Peter Francis's curator insight, May 6, 2013 7:58 AM

Tallyfox is what you need

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Revolutionize Your Approach to Knowledge Management - KMWorld Magazine

Revolutionize Your Approach to Knowledge Management - KMWorld Magazine | Future Knowledge Management | Scoop.it

Jerome Levadoux:

 

In today's information-rich organization, there are three key capabilities that an intelligent search technology must support to deliver effective knowledge management in the era of big data:

 

Build a knowledge graph of the organization by analyzing social networks and deriving people's expertise based on employee behavior. 

 

Deliver contextualized search results personalized to the user. 

 

Search across any repository from any device.



This article is part of the Best Practices White Paper Intelligent Search in the Age of Big Data [May 2013] http://www.kmworld.com/WhitePapers/BestPractices/Intelligent-Search-in-the-Age-of-Big-Data-May-2013_3833.aspx

Karen du Toit's insight:

Sign up to KM World to get access, but it's a free service!

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Put Learning Into Hyperdrive by Having a Knowledge Management Strategy

Put Learning Into Hyperdrive by Having a Knowledge Management Strategy | Future Knowledge Management | Scoop.it
Through learning we extend our capacity to create, to be part of the generative process of life” ―Peter Senge

 

For businesses the complexity of providing quality service is increasing. Not only are customers becoming more sophisticated in their expectations but also competition has increased. The reality of this situation is that organizations must be nimble and able to learn at a very rapid pace. This need goes beyond relying on a training program to address gaps in knowledge or capability. To stay competitive organizations need to look at ways to make capturing and sharing knowledge a part of everything it does."

Karen du Toit's insight:

A Knowledge Management Framework enhances the learning in an organization!

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Gamification in Knowledge Management: How it Works and What Your Organization Should Know

Gamification in Knowledge Management: How it Works and What Your Organization Should Know: Gamification is the... http://t.co/cDfWx0vN2z This white paper takes a look at what organizations are doing to implement gamification in their knowledge management strategy. Accenture, Rockwell Collins Inc., and Deloitte are just a few of the organizations who gave their insights on how they each approach gamification in the enterprise.
Karen du Toit's insight:
White paper about the use of gamification in KM
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Creating value from knowledge, free sample chapter by David Griffiths

Coming May 1st 2013 - iBooks Multimedia version with 11 videos

Karen du Toit's insight:

Free sample chapter by David Griffiths: Creating value from Knowledge, to be released on May 1st 2013

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What is Innovation? - by Greg Satell, Innovation Excellence (blog)

What is Innovation? - by Greg Satell, Innovation Excellence (blog) | Future Knowledge Management | Scoop.it
What is Innovation?
Innovation Excellence (blog)
Everywhere you look, people are talking about innovation. There are conferences and gurus, workshops and webinars, apostles and practitioners. But what is it, really?
Karen du Toit's insight:

Innovation Matrix explained. 

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Book: Measuring the ROI of Knowledge Management (28 Mar 2013) by Stephanie Barnes, Tim Hawley, James Gunn, Nick Milton, Catherine Boissonnet, Madanmohan Rao, Chris Boyd, Jack Bostelman

Book: Measuring the ROI of Knowledge Management (28 Mar 2013) by Stephanie Barnes, Tim Hawley, James Gunn, Nick Milton, Catherine Boissonnet, Madanmohan Rao, Chris Boyd, Jack Bostelman | Future Knowledge Management | Scoop.it
Link: Gurteen Knowledge
Measuring the ROI of Knowledge Management
Expert guidance, case studies and tools for successfully measuring and demonstrating the ROI of your KM initiatives.

 

Book here:

 

http://www.wlrstore.com/ark/measuring-the-roi-of-km.aspx

Karen du Toit's insight:

ROI of KM: "Demonstrating the true return on KM is a difficult task for many KM practitioners, but it is vital if you want to gain the buy-in and support needed to ensure your projects succeed.

Ark Group’s practical guide on Measuring the ROI of Knowledge Management brings together the advice of leading KM consultants, along with real-world case studies and examples of what your peers are doing in order to help you meet this challenge. "

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Agencies fight uphill battle to retain critical knowledge and skills - FederalNewsRadio.com

Agencies fight uphill battle to retain critical knowledge and skills - FederalNewsRadio.com | Future Knowledge Management | Scoop.it
Agencies fight uphill battle to retain critical knowledge and skills FederalNewsRadio.com "I think anyone in the federal government in a management position should be concerned about the pending wave of retirements — when it comes — and the loss of...
Karen du Toit's insight:
Retention of critical knowledge!
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The KM first step: Wait to react or act to prevent?

The KM first step: Wait to react or act to prevent? | Future Knowledge Management | Scoop.it

by David Griffiths

Are you managing your sense making (feedback) processes? The KM first step: Wait to react or act to prevent? Basically whatever the organisational problem, whatever the recommended process of response, whatever the “3 step”, “5 step”, “10 step” or “ultimate step” process for “KM strategy”, “communities of practice”, “KM implementation” etc., they are built upon a premise of four basic phases: Identify problem; engage with community; act to resolve; gather feedback and let the cycle begin again. A generic process that can be adapted to fit the need. Choose the number of steps, stick to the formula and as sure as Bob is your uncle, you have your latest strategy/planning solution.

Karen du Toit's insight:

First step in Knowledge Management!

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Knoco stories: 15 Knowledge Management strap-lines

Knoco stories: 15 Knowledge Management strap-lines | Future Knowledge Management | Scoop.it

Here's a short selection of Knowledge Management straplines. Do you know of any others that have been used by organisations? If so, please put them in the Comments sections.

Shell - "Ask, Learn, Share"Infosys - "Learn once, use anywhere"BBC - "Live and Learn"BP - "Learn before, during and after"Mars - "Know to grow"KPC - "There's always a better way"Bright - "Turning knowledge into cash"Knoco - "Know-how is our business"VidenDanmark -  "From knowledge to results"Medco Energi - "Knowledge works"Nestle - “From Data, To Information, To Knowledge, To Actions!”Infoscions - "We help Infoscions make learning a way of life".Knowledge Management Post Graduate Centre – “Encouraging serendipity – Connecting People.”Spirax Sarco - "Little improvements from everyone"Lots of organisations - "Right knowledge, right people, right time"



Read more: Knoco stories: 15 Knowledge Management strap-lines http://www.nickmilton.com/2013/05/15-knowledge-management-strap-lines.html#ixzz2TpXexcrk

Karen du Toit's insight:

Great to have a strapline!

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@Ignatia Webs: #MOOC on Managing Change #KM starts next week

@Ignatia Webs: #MOOC on Managing Change #KM starts next week | Future Knowledge Management | Scoop.it
INGE IGNATIA DE WAARD:Change management is and has been a tough nut to crack in any organization. Now, with the economic crisis still weighing on knowledge workers wherever they work, managing the change that is happening all around us in our professional as well as our personal sphere is becoming quite a challenge.

The organizers of the Managing & Surviving Change MOOC will try and provide and exchange strategies on managing this change. The official start is on Monday 20th May at 2pm GMT.

I will be taking up one of the talking slots on 27 May, focusing on how MOOCs can help in keeping on top of change

Karen du Toit's insight:

MOOC seen as a change agent in lifelong learning!

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Emerald | International Journal of Organizational Analysis | Business organizations' knowledge-production processes: An autopoietic approach

Emerald | International Journal of Organizational Analysis | Business organizations' knowledge-production processes: An autopoietic approach | Future Knowledge Management | Scoop.it
#org #management Business organizations' knowledge-production processes: An autopoietic approach http://t.co/lTgKbNTyH5

Kaj Untamo Koskinen, (Tampere University of Technology, Pori)

Abstract:

Purpose - The purpose of the paper is to explore the potential of autopoiesis theory to open up new ways to understand knowledge production in business organizations.

Design/methodology/approach - Initially essential theoretical information is presented, by reviewing the concept of knowledge-based competitive advantages in business organizations, and describing the notions of autopoiesis as a basis for the understanding of knowledge production in organizations, and micro-macro problem within the companies’ structure and production. After that follows the main content of the paper, namely descriptions of processes influencing to knowledge production in business organizations.

Findings - Knowledge is embedded in social practices and a local setting and it is very much tacit in nature providing then a basis for creating a sustainable competitive advantage for business organizations. A business organization’s memory and production are mutual media for one another in autopoietic recursive processes.

Originality/value - Finding a viable perspective and approach with which business organizations can understand how their knowledge-production takes place is an important issue. It is claimed in this paper that the idea of autopoiesis can potentially provide a new understanding for business organizations’ knowledge production.

Karen du Toit's insight:

EarlyCite aarticle abstract!

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Dubai School of Government identifies solutions to challenges in knowledge management in Dubai's public sector

Dubai School of Government identifies solutions to challenges in knowledge management in Dubai's public sector | Future Knowledge Management | Scoop.it
Dubai School of Government, a research and teaching institution focusing on public policy in the Arab world, organized a series of workshops on 'Knowledge Management in the Public Sector of Dubai' to examine the increasing importance of knowledge management for improving the performance of government institutions and ensuring the consistent delivery of quality services
Karen du Toit's insight:

The importance of KM highlighted in public sectors!

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Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM

Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM | Future Knowledge Management | Scoop.it
I am constantly reminded of the importance of communicating effectively.  And I am repeatedly convinced that a simple message delivered in a simple way is most ("Communicating Knowledge Management (KM) to Busy Lawyers" by @LawyerKM

 

Connections  Are the Key…

My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections.  It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.”  I like this approach because it is broad, yet meaningful.  It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over.

I carry the KM cards with me at work (and elsewhere).  When I need to explain KM to someone, I talk about connections.  After my elevator speech, I hand them a card as a take-away mnemonic.   “Here’s an easy way to remember what we do,” I say,  “the KM department’s email address is on the back.”

The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention.  Lawyers are no strangers to jargon.  They know it — and will reject it (and you) — the second they hear it.

Karen du Toit's insight:

Knowledge Management for lawyers > useful in all fields/organizations!

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Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them

Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them | Future Knowledge Management | Scoop.it

WRITTEN BY KATIE SMITH MILWAY AND ANN GOGGINS GREGORY:

 

"Henry Ford once observed, “Anyone who keeps learning stays young.” This is as true for nonprofit organizations as it is for individuals.

 

[...] look at effective blends of people and technology processes to achieve each of the four goals. While they all require a mix of approaches, two goals—idea generation and collaboration—lead with people, while technology often comes first to support good practices and external influence. "

Karen du Toit's insight:

The use of user-friendly technology for increased organizational learning!

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Measuring knowledge management: survey report for the KM4Dev innovation fund - knowledge management for development

Measuring knowledge management: survey report for the KM4Dev innovation fund - knowledge management for development | Future Knowledge Management | Scoop.it

Walter Mansfield:

Earlier this year, with support from the KM4Dev Innovation Fund, we circulated a survey on The use of indicators for the monitoring and evaluation of knowledge management and knowledge brokering in international development  (see project proposal

 

Thank you to all those who took the time to respond to this survey and to send us materials.

 

We are now presenting the survey report which explores the challenges and current practices in the monitoring and evaluation of knowledge management and knowledge brokering.  It collates and presents the responses of 68 knowledge and evaluation practitioners. Please find below a link to this survey report: KM4dev%20indicator%20survey%20report.pdf

 

This survey was produced in support of a workshop that was held at the Institute for Development Studies (IDS), Brighton, UK on 8th March 2013 (find the workshop report here) 

Karen du Toit's insight:

Survey results of a KM measurement in organisations!

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Solving Knowledge Management with Speed Dating: Interview with Clay Hebert | Trusted Advisor

Solving Knowledge Management with Speed Dating: Interview with Clay Hebert | Trusted Advisor | Future Knowledge Management | Scoop.it

Most corporate discussions about knowledge management (KM) are about databases, software, and IT.

One mid-sized law firm I know took a different approach – getting partners to interact over lunch. It was very effective.

It turns out the 1-to-1 nature of speed dating is perfect for mega-companies that want to improve KM.

That’s the kind of insight Clay Hebert has come up with. I met with him recently in his coffee-shop office so far on the West Side of Manhattan it might as well be in the Hudson. Here are excerpts."

Karen du Toit's insight:

Solving KM with speed dating, which could also be called a Knowledge Café !

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Six tips to improve the best free Knowledge Management tool available today, by David Griffiths

Six tips to improve the best free Knowledge Management tool available today, by David Griffiths | Future Knowledge Management | Scoop.it

"So, what is the best free Knowledge Management tool?

Conversation!

Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them.

Here are six tips to get your conversations and knowledge flowing..."

Karen du Toit's insight:

Tools for enhanced conversation!

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