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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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@Ignatia Webs: #MOOC on Managing Change #KM starts next week

@Ignatia Webs: #MOOC on Managing Change #KM starts next week | Future Knowledge Management | Scoop.it
INGE IGNATIA DE WAARD:Change management is and has been a tough nut to crack in any organization. Now, with the economic crisis still weighing on knowledge workers wherever they work, managing the change that is happening all around us in our professional as well as our personal sphere is becoming quite a challenge.

The organizers of the Managing & Surviving Change MOOC will try and provide and exchange strategies on managing this change. The official start is on Monday 20th May at 2pm GMT.

I will be taking up one of the talking slots on 27 May, focusing on how MOOCs can help in keeping on top of change

Karen du Toit's insight:

MOOC seen as a change agent in lifelong learning!

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Emerald | International Journal of Organizational Analysis | Business organizations' knowledge-production processes: An autopoietic approach

Emerald | International Journal of Organizational Analysis | Business organizations' knowledge-production processes: An autopoietic approach | Future Knowledge Management | Scoop.it
#org #management Business organizations' knowledge-production processes: An autopoietic approach http://t.co/lTgKbNTyH5

Kaj Untamo Koskinen, (Tampere University of Technology, Pori)

Abstract:

Purpose - The purpose of the paper is to explore the potential of autopoiesis theory to open up new ways to understand knowledge production in business organizations.

Design/methodology/approach - Initially essential theoretical information is presented, by reviewing the concept of knowledge-based competitive advantages in business organizations, and describing the notions of autopoiesis as a basis for the understanding of knowledge production in organizations, and micro-macro problem within the companies’ structure and production. After that follows the main content of the paper, namely descriptions of processes influencing to knowledge production in business organizations.

Findings - Knowledge is embedded in social practices and a local setting and it is very much tacit in nature providing then a basis for creating a sustainable competitive advantage for business organizations. A business organization’s memory and production are mutual media for one another in autopoietic recursive processes.

Originality/value - Finding a viable perspective and approach with which business organizations can understand how their knowledge-production takes place is an important issue. It is claimed in this paper that the idea of autopoiesis can potentially provide a new understanding for business organizations’ knowledge production.

Karen du Toit's insight:

EarlyCite aarticle abstract!

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Dubai School of Government identifies solutions to challenges in knowledge management in Dubai's public sector

Dubai School of Government identifies solutions to challenges in knowledge management in Dubai's public sector | Future Knowledge Management | Scoop.it
Dubai School of Government, a research and teaching institution focusing on public policy in the Arab world, organized a series of workshops on 'Knowledge Management in the Public Sector of Dubai' to examine the increasing importance of knowledge management for improving the performance of government institutions and ensuring the consistent delivery of quality services
Karen du Toit's insight:

The importance of KM highlighted in public sectors!

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Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM

Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM | Future Knowledge Management | Scoop.it
I am constantly reminded of the importance of communicating effectively.  And I am repeatedly convinced that a simple message delivered in a simple way is most ("Communicating Knowledge Management (KM) to Busy Lawyers" by @LawyerKM

 

Connections  Are the Key…

My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections.  It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.”  I like this approach because it is broad, yet meaningful.  It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over.

I carry the KM cards with me at work (and elsewhere).  When I need to explain KM to someone, I talk about connections.  After my elevator speech, I hand them a card as a take-away mnemonic.   “Here’s an easy way to remember what we do,” I say,  “the KM department’s email address is on the back.”

The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention.  Lawyers are no strangers to jargon.  They know it — and will reject it (and you) — the second they hear it.

Karen du Toit's insight:

Knowledge Management for lawyers > useful in all fields/organizations!

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Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them

Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them | Future Knowledge Management | Scoop.it

WRITTEN BY KATIE SMITH MILWAY AND ANN GOGGINS GREGORY:

 

"Henry Ford once observed, “Anyone who keeps learning stays young.” This is as true for nonprofit organizations as it is for individuals.

 

[...] look at effective blends of people and technology processes to achieve each of the four goals. While they all require a mix of approaches, two goals—idea generation and collaboration—lead with people, while technology often comes first to support good practices and external influence. "

Karen du Toit's insight:

The use of user-friendly technology for increased organizational learning!

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Measuring knowledge management: survey report for the KM4Dev innovation fund - knowledge management for development

Measuring knowledge management: survey report for the KM4Dev innovation fund - knowledge management for development | Future Knowledge Management | Scoop.it

Walter Mansfield:

Earlier this year, with support from the KM4Dev Innovation Fund, we circulated a survey on The use of indicators for the monitoring and evaluation of knowledge management and knowledge brokering in international development  (see project proposal

 

Thank you to all those who took the time to respond to this survey and to send us materials.

 

We are now presenting the survey report which explores the challenges and current practices in the monitoring and evaluation of knowledge management and knowledge brokering.  It collates and presents the responses of 68 knowledge and evaluation practitioners. Please find below a link to this survey report: KM4dev%20indicator%20survey%20report.pdf

 

This survey was produced in support of a workshop that was held at the Institute for Development Studies (IDS), Brighton, UK on 8th March 2013 (find the workshop report here) 

Karen du Toit's insight:

Survey results of a KM measurement in organisations!

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Solving Knowledge Management with Speed Dating: Interview with Clay Hebert | Trusted Advisor

Solving Knowledge Management with Speed Dating: Interview with Clay Hebert | Trusted Advisor | Future Knowledge Management | Scoop.it

Most corporate discussions about knowledge management (KM) are about databases, software, and IT.

One mid-sized law firm I know took a different approach – getting partners to interact over lunch. It was very effective.

It turns out the 1-to-1 nature of speed dating is perfect for mega-companies that want to improve KM.

That’s the kind of insight Clay Hebert has come up with. I met with him recently in his coffee-shop office so far on the West Side of Manhattan it might as well be in the Hudson. Here are excerpts."

Karen du Toit's insight:

Solving KM with speed dating, which could also be called a Knowledge Café !

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Six tips to improve the best free Knowledge Management tool available today, by David Griffiths

Six tips to improve the best free Knowledge Management tool available today, by David Griffiths | Future Knowledge Management | Scoop.it

"So, what is the best free Knowledge Management tool?

Conversation!

Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them.

Here are six tips to get your conversations and knowledge flowing..."

Karen du Toit's insight:

Tools for enhanced conversation!

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2013 Top 100 Influencers in Knowledge Management | MindTouch #KM

2013 Top 100 Influencers in Knowledge Management | MindTouch #KM | Future Knowledge Management | Scoop.it

By: LISA HOOVER

In an effort to chart the power nodes in the social graph of various technology industry disciplines, MindTouch has a history of  researching and producing a list of influencers. This began as an internal project to understand sectors important to MindTouch and since 2009 MindTouch has published these reports to the advantage of the community at large.  Last week we shared our internal annual report of Techcomm influencers that we produced using LittleBird. This year, MindTouch also analyzed Knowledge Management influencers. As has been the case in the past, MindTouch is again making this list available to the community with the hope that this will strengthen the community, create new relationship and hopefully spark some discussion.

Karen du Toit's insight:

KM influencers!

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Blog Post: Free Access to Knowledge Management Research & Practice (KMRP) until May 10th

Blog Post: Free Access to Knowledge Management Research & Practice (KMRP) until May 10th | Future Knowledge Management | Scoop.it
By David Gurteen

 

Knowledge Management Research & Practice has been included in Palgrave Macmillan's ACCESS ALL AREAS campaign throughout this April - enabling free online access to Palgrave's complete portfolio of journals spanning Business, the Humanities and the Social Sciences. 

Palgrave have kindly extended free access to KMRP for an extra few days to the Gurteen Knowledge Community - so if you haven't had time to browse the journal so far, then you have a little more time to do so! 

Karen du Toit's insight:

Free online access to Knowledge Management Research & Practice! (extension) > with tips on where to start! (

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Knowledge Mangement Must Be Social | Enterprise Social Network Blog - tibbr

Knowledge Mangement Must Be Social | Enterprise Social Network Blog - tibbr | Future Knowledge Management | Scoop.it
While some businesses are adding a social networking component to their existing knowledge management systems, others see it as a risk. Here's why they're wrong.

 

Conversation is still the best form of knowledge transfer. Social Increases Learning Social Helps Us Make Decisions Faster  Social Connects Employees to the Right Experts Social Harnesses Collective Knowledge Sharing 
Karen du Toit's insight:

KM should not be seen without the social component!

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Steven Lastres's curator insight, August 13, 2013 3:05 PM

Great article reminding us that a social networking component is critical to knowledge trasnfer.

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Why do people share? ~ by @OscarBerg in The Content Economy

Last fall, at an Intranet conference in Oslo, Norway, one of the speakers raised a very important question during his session: “Why do people share?”. I have been asking myself the same thing many times and written about it a few times, such as in this blog post from 2010: “Understanding the psychology of sharing – what makes it tick?”. So, I waited eagerly during the presentation to hear what he had to say about it, hoping for some new insights and perhaps an interesting discussion among the audience after the session. 

Karen du Toit's insight:

What makes people want to share, which is the cornerstone of KM in organisations! 

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5 Reasons Businesses Should Care About Hashtags - Forbes

5 Reasons Businesses Should Care About Hashtags - Forbes | Future Knowledge Management | Scoop.it

The power of the hashtag is about to take off and businesses should be prepared.

1. Promotions

2. Unification

3. Conversations

4. Targeting

5. Innovation

Karen du Toit's insight:

Also important to consider for libraries!

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The days of knowledge management are over. We need knowledge architects | DZone

The days of knowledge management are over. We need knowledge architects | DZone | Future Knowledge Management | Scoop.it
If you want to find one of the most vague, misunderstood, but critical roles in an enterprise it’s probably in a division called “knowledge management...(RT @MeghanMBiro: The days of knowledge management are over. Design thinking is at the heart of this “nudge” – a focus on not just “improving” the customer experience for the sake of satisfaction, loyalty, and revenue, but to actually influence behavior in a certain way to maximize those returns through often hidden or subtle ways. To go back to our original topic – knowledge management – we’d do better call it knowledge architecture and focus on the design of the ecosystem and processes in which it all happens as one big strategic nudge toward a better world. Not only does knowledge architecture sound better (and not bring up bad memories), it’s also more accurate – it conveys how skills and topics like design, strategic planning, behavior, economics, and psychology all fit into this very strategic role.
Karen du Toit's insight:
Knowledge Architecture is the new terminology to use!
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Hendri Ma'ruf's curator insight, May 15, 2013 9:12 PM

KM may die, but I think some people still love it. The notion of knowledge architecture is nice, though.

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What is Knowledge Management? - Chris Collins video

Knowledge Management Consultant, Chris Collison defines knowledge management, and explains the breadth of tools and techniques which underpin this discipline... (VIDEO: What is Knowledge Management?
Karen du Toit's insight:

Good explanation of KM! (although from 2010)

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Evgeniy Beloshytskiy's curator insight, May 11, 2013 1:19 AM

Этот парень, после того как реализовал масштабнейший проект по менеджменту знаний для нефтяного гиганта British Petrolium, написал замечательную книгу "Учитесь летать".

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Don Tapscott about internal collaboration and why KM in enterprises requires replacing email with social media

Karen du Toit's insight:

Don Tapscott about why Knowledge Management has failed, and why content collaboration through social media should be the new way of thinking in KM

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Peter Francis's curator insight, May 6, 2013 7:58 AM

Tallyfox is what you need

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Revolutionize Your Approach to Knowledge Management - KMWorld Magazine

Revolutionize Your Approach to Knowledge Management - KMWorld Magazine | Future Knowledge Management | Scoop.it

Jerome Levadoux:

 

In today's information-rich organization, there are three key capabilities that an intelligent search technology must support to deliver effective knowledge management in the era of big data:

 

Build a knowledge graph of the organization by analyzing social networks and deriving people's expertise based on employee behavior. 

 

Deliver contextualized search results personalized to the user. 

 

Search across any repository from any device.



This article is part of the Best Practices White Paper Intelligent Search in the Age of Big Data [May 2013] http://www.kmworld.com/WhitePapers/BestPractices/Intelligent-Search-in-the-Age-of-Big-Data-May-2013_3833.aspx

Karen du Toit's insight:

Sign up to KM World to get access, but it's a free service!

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Put Learning Into Hyperdrive by Having a Knowledge Management Strategy

Put Learning Into Hyperdrive by Having a Knowledge Management Strategy | Future Knowledge Management | Scoop.it
Through learning we extend our capacity to create, to be part of the generative process of life” ―Peter Senge

 

For businesses the complexity of providing quality service is increasing. Not only are customers becoming more sophisticated in their expectations but also competition has increased. The reality of this situation is that organizations must be nimble and able to learn at a very rapid pace. This need goes beyond relying on a training program to address gaps in knowledge or capability. To stay competitive organizations need to look at ways to make capturing and sharing knowledge a part of everything it does."

Karen du Toit's insight:

A Knowledge Management Framework enhances the learning in an organization!

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Gamification in Knowledge Management: How it Works and What Your Organization Should Know

Gamification in Knowledge Management: How it Works and What Your Organization Should Know: Gamification is the... http://t.co/cDfWx0vN2z This white paper takes a look at what organizations are doing to implement gamification in their knowledge management strategy. Accenture, Rockwell Collins Inc., and Deloitte are just a few of the organizations who gave their insights on how they each approach gamification in the enterprise.
Karen du Toit's insight:
White paper about the use of gamification in KM
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Creating value from knowledge, free sample chapter by David Griffiths

Coming May 1st 2013 - iBooks Multimedia version with 11 videos

Karen du Toit's insight:

Free sample chapter by David Griffiths: Creating value from Knowledge, to be released on May 1st 2013

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What is Innovation? - by Greg Satell, Innovation Excellence (blog)

What is Innovation? - by Greg Satell, Innovation Excellence (blog) | Future Knowledge Management | Scoop.it
What is Innovation?
Innovation Excellence (blog)
Everywhere you look, people are talking about innovation. There are conferences and gurus, workshops and webinars, apostles and practitioners. But what is it, really?
Karen du Toit's insight:

Innovation Matrix explained. 

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Loose hierarchies for knowledge management | Harold Jarche

Loose hierarchies for knowledge management | Harold Jarche | Future Knowledge Management | Scoop.it

Knowledge-sharing practices are highly contextual. I have seen this with clients in multiple locations, across national borders. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

[...]

...for large organizations, not only will no single technology platform meet all your knowledge-sharing, collaboration and cooperation needs, but no single approach will either. While there is a need to create a balance between individual and enterprise
knowledge-sharing tools, there is also a need to balance the needs of the central organization with those of external locations. In our distributed economic world, this is workplace reality.

Karen du Toit's insight:

Multiple approach needed for KM in one single organisation!

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10 Keys to Success for Knowledge Management Initiatives

10 Keys to Success for Knowledge Management Initiatives | Future Knowledge Management | Scoop.it
Dr.Jay Liebowitz shares his top ten keys to success for knowledge management projects at a session at KMWorld 2012, titled 'Critical Success Factors for Knowledge Management Initiatives.' (10 Keys to Success for Knowledge Management Initiatives

 

In that session, Dr. Liebowitz shared his “Rules of the Road," compiled from a combination of professional experience and a survey of the literature on the subject.

Here are his "top ten" keys to knowledge management success:

Have A Senior Champion & Align Your KM Strategy With Your Organizational Strategies, Goals, and ObjectivesDevelop A Well-Designed KM Implementation (People, Process, and Technology)Develop a Formal Knowledge Retention Strategy—Start from Day One of the Employee’s Life with the OrganizationIncorporate KM as Part of Human Capital Strategy, Succession Planning, Workforce Development, and/or Quality ManagementBe Thoughtful in Your Approach (Knowledge Audit, Social Network Analysis, etc.)Align Your KM Approaches to Fit Your Organizational CultureCelebrate the Successes, Then Bring in the Bittersweet StoriesDevelop KM Metrics, Especially Outcome MeasuresDon’t Force-Fit Technology (People/Culture/Process Are Where the Rubber Hits the RoadKM is Just One Part of Your “Strategic Intelligence”

Video here: http://www.kmworld.com/Videos/

 

Karen du Toit's insight:

Knowledge Management success - 10 key points! 

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KM Conference Mash Up! | The Knowledge Management Depot

by Anthony J. Rhem Ph.D.:

 

As we move into 2013 there are several Knowledge Management (KM) conferences that I would highly recommend you attend, participate and/or inquire about. ...

Karen du Toit's insight:

Knowledge Management Conferences happening in 2013 > please update if you are aware of more happening worldwide!

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Email addiction: Why the enterprise can't break free, by Howard Baldwin

Atos CEO Thierry Breton caught a lot of flak last year when he announced he wanted his employees to give up email, but he may have been on to something.

Kids these days don't use email -- digital market research company comScore found that use of Web-based email dropped 31 per cent among 12- to 17-year-olds and 34 per cent among 18- to 24-year-olds in the period between December 2010 and December 2011.

And consumers are off email as well. The Radicati Group, which tracks use of email and other messaging media, projects the number of consumer emails will decrease by 3 per cent to 4 per cent each year between 2012 and 2016.


Via Kaushilya Weerapura
Karen du Toit's insight:

The evolution of email into new integrated tools!

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Kaushilya Weerapura's curator insight, March 31, 2013 5:23 PM

Future of emails: emails becoming a part of a communications dashboard that enabes bettwer collaboration.