Future Knowledge Management
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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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Telepresence: "Beaming in" to a Knowledge Cafe - David Gurteen (Gurteen Knowledge)

Telepresence: "Beaming in" to a Knowledge Cafe - David Gurteen (Gurteen Knowledge) | Future Knowledge Management | Scoop.it

"There is an interesting thread in the Gurteen Knowledge Forum on the subject of how to run a Virtual Knowledge Cafe that has been running for while. 

And then recently, I was talking to Kitty Wooley on Skype about this and we decided it would be interesting for her to join one of my London Knowledge Cafes virtually as an experiment. So this would be one virtual person in a sea of real people. My first thought was to have the "virtual Kitty" sit at a table as a laptop or better still as an IPad and to connect via Skype. It seemed to me that this could even work more generally if there was just one virtual person per table. 

But as I reflected on it - I realised that there might be some better technology available than a laptop or an iPad. My first thought was a remote controlled WiFi webcam such as this one BESTEX remote controlled webcam 

But it was obviously not ideal and so I Googled around a little and found Beam+ "

Karen du Toit's insight:

Virtual Knowledge Cafés - investigation by the guru and some insights!

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Knoco stories: The Knowledge Management career path, by Nick Milton

Knoco stories: The Knowledge Management career path, by Nick Milton | Future Knowledge Management | Scoop.it
Knowledge facilitator or Knowledge engineer. Knowledge Manager. Knowledge Strategist. Head of Knowledge Management. 



Read more: Knoco stories: The Knowledge Management career path http://www.nickmilton.com/2014/01/the-knowledge-management-career-path.html#ixzz2qN9iMLRe

Karen du Toit's insight:

It can definitely be used in career progression!

 

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From Knowledge Management to Innovation - Satyamoorthy Kabilan

From Knowledge Management to Innovation - Satyamoorthy Kabilan | Future Knowledge Management | Scoop.it

"Using knowledge management to help drive and sustain innovation is not a new idea. However, innovation does not always seem to be a major factor in knowledge management discussions. We need to remember that managing knowledge is not just about capture and dissemination—it is also very much about enabling the development of new ideas and driving innovation."

Karen du Toit's insight:

Innovation to be the main drive of KM! Totally agree!

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Design Thinking for Knowledge Management!

Design Thinking for Knowledge Management! | Future Knowledge Management | Scoop.it
by Naguib:

"Design thinking is a process of integrative thinking, a process rooted in the ability to examine and exploit opposing ideas and constraints to create solutions"- Tim Brown, IDEO.

According to Brown, designthinking has 3 main attributes: it is

1.  human centered

2.  collaborative and participatory; and

3.  driven by experimentation

The process begins with a single query: “What is the question that we are trying to answer?”

Karen du Toit's insight:

Process for KM!

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Julie Ekner Koch's curator insight, February 3, 2014 7:42 AM

I love the idea of working like a designer with knowledge and learning processes...get inspired.

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Managing confrontation in multicultural teams - Erin Meyer

Managing confrontation in multicultural teams - Erin Meyer | Future Knowledge Management | Scoop.it

Conflict and debate are considered essential to better decision making in some cultures, while in others, it’s downright rude. How do you bridge the cultural divide?
Read more at http://knowledge.insead.edu/leadership-management/organisational-behaviour/managing-confrontation-in-multicultural-teams-616?nopaging=1#W6dbwDgHMErjFsQ7.99

Karen du Toit's insight:

Preparation, depersonalisation and changing your language. Good advice!

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Julie Ekner Koch's curator insight, January 6, 2014 4:29 AM

The best performing teams are multicultural - so are the worst performing. Discover why here.

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Top 100 Directors research: knowledge management report in 2013 released | Legal Support Network

By Jade Thompson: "Our new Top 100 Directors research has been released, with the focus on knowledge management. This year we have added knowledge leaders to our Top 100 Directors research range. It’s an area of legal in which there’s a very broad range of views and little agreement on its definition, where it fits and where it’s going – but there’s also a big commonality: in what’s becoming a very competitive sector, every law firm must exploit knowledge. The study, carried out by Legal Support Network alongside sponsor Thomson Reuters Solcara, showed interesting results in this fairly new sector. A few key factors were; The legal sector can’t decide where knowledge sits, or if it’s an area that needs leadership. Only just over half of the top 100 have someone in charge of knowledge, either specifically or as a key part of their job. If you want a job in knowledge management, look to the top 50 firms. Nine in 10 of the top 25 and three-quarters of the top 50 have a knowledge leader position. Compare that to the next 50 – just 36% of those firms have someone in post. Knowledge leaders are increasingly coming from outside legal or professional services. As law firms cast their nets wider to fill knowledge roles, they’re pulling in capability from outside the sector. Knowledge is a well-balanced role in terms of gender equality. However, this may merely stem from the historical link with the PSL element of a firm being a popular choice for women reluctant to devote their whole lives to a firm. But it’s a stat to keep your eyes on. To read the full report, download your free copy here. http://bit.ly/lsntop100km2013 And click here to view the top 100 UK law firm knowledge management directors. http://bit.ly/top100kmdirectors
Karen du Toit's insight:
The importance of knowledge leaders!
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Victor Jimenez's curator insight, December 13, 2013 10:58 AM

Value of Knowledge Management: Distinguish Your Business

In this 2013 report on knowledge leaders in UK legal firms provided by Thomson Reuters Solcara and Legal Support Network, Sam Dimond, group director of knowledge at Norton Rose Fulbright, says knowledge is now about how a firm works, not just its knowledge assets. “As clients place ever more importance on value and efficiency, there are bound to be more senior roles focused on working smarter and using the firm’s experience to differentiate it from the competition. Many of these roles will have the KM badge but many will also be doing similar roles but with different titles, for example, head of quality standards, director of services delivery,” Sam Dimond said.

 

To me, Mr. Dimond’s comments provided during interview for this report reflect back on the perspective that KM is a management discipline on a level of importance same as project management and process management. To function, a KM strategy requires an understanding of how the organization operates and when integrated properly a KM strategy will provide a distinct picture of the organization’s capability to deliver value to it’s customers.

 

I’d be greatly interested in hearing from others on their efforts to use KM as a method to not only improve their business processes but to serve as the mechanism that captures new ammunition for marketing your business more effectively. Thoughts on this can respond to this discussion or reach me via LinkedIn at www.linkedin.com/pub/victor-jimenez/32/737/b48/ or on Twitter at @VictorThCleaner

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Corporate Memory and Personal Knowledge Management – A Dichotomy? | Communities and Collaboration

Corporate Memory and Personal Knowledge Management – A Dichotomy? | Communities and Collaboration | Future Knowledge Management | Scoop.it

Steve Dale:

"I was recently asked to give a talk to a breakfast meeting of the Managing Partners’ Forum (MPF). The focus of the talk was around the possible dichotomy (or misalignment) of the development needs of the individual and the demands of the organisation they work for. At times these needs align, sometimes they need to be reconciled and at other times they diverge. Nothing radical in that statement, but does the organisation believe there is an asset value in the personal networks that the employee develops, maintains, cultivates and nurtures whilst on the payroll, and if so, does it exploit it at the expense or detriment to the employee?  

These networks are increasingly likely to traverse the boundaries of the organisations’ directly employed staff, and embrace customers, stakeholders, partners and even competitors. This is what the much-hyped term “Social Business” is really all about. - See more at: http://steve-dale.net/2013/11/29/corporate-memory-and-personal-knowledge-management-a-dichotomy/#sthash.APKZPdf1.dpuf
 

Karen du Toit's insight:

Social networks and social business! Interesting points!

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Dr. Dan's Knowledge Management "Rules"

Dr. Dan's Knowledge Management "Rules" | Future Knowledge Management | Scoop.it

Dr. Dan Kirsch's insight:

"Never try to teach a pig to sing.  It's a waste of your time, and

it annoys the pig."  (Robert Heinlein)

 

Many an enthusiastic KM'er has frittered away the hours, days, and weeks trying to do just that.  It is rather unlikely that you'll be able to simply turn senior organizational leadership into "senior leadership with a deep understanding of all things that are KM."  We can hope, but that's not exactly realistic.

 

Karen du Toit's insight:

Interesting analogy!

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Dan Kirsch's curator insight, November 13, 2013 9:34 AM

"Never try to teach a pig to sing.  It's a waste of your time, and

it annoys the pig."  (Robert Heinlein)


Many an enthusiastic KM'er has frittered away the hours, days, and weeks trying to do just that.  It is rather unlikely that you'll be able to simply turn senior organizational leadership into "senior leadership with a deep understanding of all things that are KM."  We can hope, but that's not exactly realistic.


"Understanding Pig Theory" is all about recognizing that It is by far easier and much more effective to instead have KM'ers learn how to develop organizational strategy, and then to push forward that strategy.  Identify the organizational performance gaps and then determine what knowledge gaps impact those.  Examine known knowledge gaps and determine what organizational gaps those in turn open or close.  Develop the right outcome-based performance metrics to validate the success of closing those gaps.  Tie all of this to the organizational strategy.  This is much less annoying than trying to teach the pig to sing, and the pig will appreciate it a whole lot more.


Rule #4 is all about showing how KM fits with the organizational strategy, and recognizing that this approach is much more likely to succeed than trying to teach the pig to sing.

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What did Confucius know about Knowledge Management? - by Chris Collison

What did Confucius know about Knowledge Management? - by Chris Collison | Future Knowledge Management | Scoop.it
Confucius is the next in my series of famous leaders on knowledge management, although he spoke much more about learning and wisdom than knowledge itself.Confucius introduced three key virtues:  Ré

Rén, Li and Yi.

Rén relates to humanity, and the relationships between two people. It causes people to remember that they is never alone, and that everyone has these relationships to fall back on, being a member of a family, the state, and the world.

(Or a network, I’m sure we could add today)

Li consists of the norms of proper social behaviour as taught to others by fathers, village elders and government officials. The teachings of li promoted ideals such as brotherliness, righteousness, good faith and loyalty. The influence of li guided public expectations, such as the loyalty to superiors and respect for elders.  Li is sometimes describes as “the way things society expects things to be”.

Finally. Yi is an internal controller which gives the person the ability to make right judgments about the people and situations and to react accordingly. Confucius stated that truth can be hidden sometimes and most common reaction to the situation is not always the best one and the possession of Yi principle helps to define the true nature of things.

Karen du Toit's insight:

Another great one!

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Social media engages employees and increases productivity, according to Deloitte’s Centre for the Edge - WhaTech

by Jennifer Germano:

"Peter Williams, Deloitte’s Chief Edge Officer, said even though the average Australian spends around 22 hours using social media each week, many organisations are unaware how the smart use of these skills can improve productivity and engagement.

The recently released report, Rethinking social media: Building the social organisation through HR, produced by the Australian Human Resources Institute (AHRI) and Deloitte’s Centre for the Edge, examines social media usage by HR practitioners.

“Social media is becoming increasingly important as a way of building an organisation’s social capital” (refer definition below), said Mr Williams. “Social tools help organisations connect networks of people, promote idea sharing among their employees and drives innovation. Tapping into the collective wisdom of an employee base can help an organisation ‘know what it knows’ more quickly than relying on more traditional knowledge management systems.”

Karen du Toit's insight:

Social media to be harnessed in organisations. Even better than traditional knowledge management systems!

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How Private Social Networks Facilitate 21st Century Knowledge Management | Enterprise Social Network Blog - tibbr

How Private Social Networks Facilitate 21st Century Knowledge Management | Enterprise Social Network Blog - tibbr | Future Knowledge Management | Scoop.it

By Babra Gago:

"The future of knowledge management is about letting employees curate their own information consumption, empowering them to be in charge of their own learning and professional development.

Conversations need to be indexed, but so do updates from processes, customer interactions, and news about related projects. External data needs to be brought in to enhance internal data, and people need to be able to act in real-time–not ask 5 different people for a file or wait until tomorrow because their manager is half-way across the world.

Information today needs to be searchable, and it needs to be accessible anytime, anywhere. Relevance is subjective, but 21st century knowledge management provides different experiences for everyone, adding the right conversations in context. This is the power private social networks can provide.

You can categorize content all you want trying to make it more contextual to different groups of people, but at the end of the day, I know what I need to do my job well. With private social networking, I can follow the people I need to follow, search for subject matter experts that can help, get updates from the business applications I use, and tap into the on-going conversations happening around me, so I can spend less time in meetings, searching for files, or waiting for the answers I need to do my job more effectively."

 

To continue reading, download the related resource When Collaboration Meets Community: How Enterprise Social Networking is Transforming Business

- See more at: http://www.tibbr.com/blog/topics/enterprise-social-network-topics/how-social-networks-facilitate-21st-century-knowledge-management/#sthash.63oYQ23I.dpuf

 

Karen du Toit's insight:

Private social networking in answer to Enterprise KM!

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What did Einstein know about Knowledge Management?

What did Einstein know about Knowledge Management? | Future Knowledge Management | Scoop.it

By Chris Collison:

"...top ten favourite “Einstein on KM” quotes, which have been roughly curated into a journey from information to knowledge, through to learning and simplicity, experimentation, failure, curiosity and imagination…

Information is not knowledge.The only source of knowledge is experience.Make everything as simple as possible, but not simpler.If you can’t explain it simply, you don’t understand it well enough.We can’t solve problems by using the same kind of thinking we used when we created them.The only thing that interferes with my learning is my education.Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning.Knowledge of what is does not open the door directly to what should be.Anyone who has never made a mistake has never tried anything new.The true sign of intelligence is not knowledge but imagination."
Karen du Toit's insight:

KM quotes by Einstein! Ingenious!

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Patterns in the knowledge management discourse : an analysis of selected knowledge management theorists - Master's Thesis by Elmi Bester

"...thesis for the MPhil (Information and Knowledge Management) degree at the University of Stellenbosch.I The full text is available from the SUNScholar repository – http://scholar.sun.ac.za/handle/10019.1/80329.

 

Abstract: 

"Knowledge management is a fragmented and ambiguous management practice. This is evident from the plethora of definitions available for this field. The premise of this study is that different discourse patterns in knowledge management also contribute to the ambiguity. Four theoretical lenses describe the typical discourses that are associated with the formation of management practices, namely management innovation, umbrella construction, management fashion cycles and institutionalisation of management practice.

The following propositions are indicative of the types of discourses involved – the rationale, business outcome, management niche, solution definitions and the means provided for the enactment of the practice. The discourses of seven proponents were analysed according to the above, viz. Verna Allee, Nancy Dixon, Leif Edvinsson, Ikujiro Nonaka, Laurence Prusak, David Snowden and Mathieu Weggeman. Three main patterns were identified based on the manner in which the discourses associated with the four theoretical lenses manifest in the analysed discourses. These patterns represent three different conceptualisations of knowledge management, namely -

(i) Knowledge management as a meta-practice framework

(ii) Knowledge management as a platform and catalyst for systemic management innovation

(iii) Knowledge management as a master idea or master narrative

Karen du Toit's insight:

Three different conceptualisations of KM!

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Virtual Knowledge Cafes - does anyone have any tips? - LinkedIn Group discussion

Virtual Knowledge Cafes - does anyone have any tips? - LinkedIn Group discussion | Future Knowledge Management | Scoop.it
Working internationally means we can't get people together in the same room for the conversations which are the power of the knowledge cafe. Does anyone have any experience of running a knowledge cafe virtually and how did you make it work?
Karen du Toit's insight:

David Gurteen gives an insightful reply with various links to consider when wanting to do a Virtual Knowledge Café.

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Olivia Millard's curator insight, January 21, 2014 12:04 PM

If you think interactive workshops are important learning tools, and if you work for or with a geographically distributed group of people, you'll be interested in this conversation.

 

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Knowledge Sharing by Guru David Gurteen at KHDA, Dubai, 2013

Published on 19 Dec 2013

This is a short video of Knowledge Cafe David Gurteen run for the Knowledge and Human Development Authority (KHDA) in Dubai on 29th October 2013 on Knowledge Sharing.

After a short talk by him about the power of conversation and an overview of the Knowledge Cafe process, the trigger question for the Cafe conversation was "What can we each do individually to encourage more knowledge sharing in our organization?"

You can view his slides here:http://www.slideshare.net/dgurteen/kh...

As you can see in the video, this was a very engaged, enthusiastic group.

The KHDA is responsible for the growth, direction and quality of private education and learning in Dubai. They are a regulatory authority in the Government of Dubai which supports the improvement of schools, universities, training institutes and other human resource sectors.

http://www.khda.gov.ae

Category

Education

Licence

Standard YouTube Licence

Karen du Toit's insight:

A great example of a Knowledge Cafe by David Gurteen!

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Jose Carlos Favero's curator insight, January 19, 2014 10:54 AM

I recall a recent post on Linkedin regarding the future of knowledge cafes. Given the expansion of global workforce, virtual is the only way to go. The interesting question is: how will this affect traditional knowledge cafe framework?

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Knowledge Management in 87 Seconds – Creating an “elevator”animation

Knowledge Management in 87 Seconds – Creating an “elevator”animation | Future Knowledge Management | Scoop.it

To [...] 

"articulate the value of knowledge management in less than 230 words.

If you prescribe to the concepts of Tacit and Explicit knowledge, then you’ll appreciate that not everything can be documented or added to a knowledge base. The lemonade stand scenario was able to reflect situations that could occur if key expertise was to exit organisations. Below is an explanation of the rational behind some of our other inclusions:

 

1. Knowledge Health Check
2. Lessons Learned
3. Collaboration
4. Technology"
Video: http://www.youtube.com/watch?v=JUZxaHj0FEI&feature=youtu.be
Karen du Toit's insight:

Very creative way to explain KM!

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Knowledge Management And Higher Education: A Critical Analysis - Amy Metcalfe

Knowledge Management And Higher Education: A Critical Analysis - Amy Metcalfe | Future Knowledge Management | Scoop.it

"The combination of a techno-centric infrastructure, an electronically-driven business core, and the rise of computer-based instructional techniques creates a campus environment ripe for e-commerce trends. While many books on the topic of Knowledge Management (KM) focus onFunctional Issues Relating to implementation of KM techniques, Knowledge Management and Higher Education: A Critical Analysis Addresses the social aspects of KM that are largely ignored. Using various Social Science Perspectives, Knowledge Management and Higher Education: A Critical Analysis provides critical analyses of KM in higher education, with an emphasis on unintended consequences and future implications."

Karen du Toit's insight:

The social aspects of KM that get ignored!

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The 5 barriers to knowledge management

The 5 barriers to knowledge management | Future Knowledge Management | Scoop.it

"However, more often than not, people fall into one or more traps – and the whole KM process is compromised. Here’s what to avoid to ensure your knowledge management initiatives are successful.

1. Lack of a clear ROI2. Resistance to change3. The irritating tendency to transform KM into IT projects4. Ruining KM with a bad tool5. Lack of Accessibility



Karen du Toit's insight:

Great reminder!

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Realising the Value of Knowledge on Major Projects, by Sarah Dillingham

Realising the Value of Knowledge on Major Projects, by Sarah Dillingham | Future Knowledge Management | Scoop.it
Abstract: Analysis by knowledge management consultancy Knoco shows that the majority of projects under-resource KM compared to the value it delivers. Sarah Dillingham examines how knowledge managers could use such analysis to better allocate staff hours, how they can ensure that projects realise their full knowledge potential, and why the number of man hours applied doesn't necessarily correlate to value realised.
Karen du Toit's insight:
The importance of KM in projects!
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Addressing The Demographic Challenge Of Knowledge Management - Manufacturing.net (blog)

Addressing The Demographic Challenge Of Knowledge Management - Manufacturing.net (blog) | Future Knowledge Management | Scoop.it

Jeff Moffa and Lisa Merriam:

Too many knowledge management programs in the past have failed because of a mix of a faulty approach and the quirks of human nature. Large manufacturers in the U.S. and Europe are rethinking the model for managing knowledge from the ground up — with measurable success. These new systems are being built around these key ideas:

Active and agile knowledge. The old knowledge library paradigm is too static. Knowledge is active, alive and has greatest value when used. It must be accessible, useful and relevant. Engineers don’t have time to stop what they are doing to dig for a manual — assuming they know where to look in the first place. Knowledge must push to workers in context.Accessible, complete and current knowledge. Knowledge is stored in a variety of disconnected documents that quickly fall out of date. An engineer may not have time to search for specification documents, best practices presentations and various spreadsheets of data. And if he grabs old parameters without realizing they are outdate, he may invest hours in a solution that is totally out of specification. Systems must make it easy for users to access a complete and current knowledge.Make knowledge capture part of the process. If people don’t have time to go search through documents, they surely don’t have time to create them. Efforts can vary in quality, depending on who creates them. Capturing knowledge, evaluating it, refining it and updating it has to be an organic part of the workflow — or it simply will not happen.Structured flexibility. Knowledge takes many forms and is used in many ways. An engineer might need materials specifications, dimension measurements, picture maps, work instructions and interdependency schedules to design a part. The system must be flexible and able to completely capture and structure that content for access and reuse.Reward knowledge contributions. Some people fear sharing their knowledge will make it easier to ship their job to China. Others take genuine pride in being the go-to person when someone has a question. A well-managed knowledge system uses such cultural issues to motivate, recognize and reward people for contributing. They create a virtuous circle of engagement, trust and use, with practical rewards that encourage more engagement and more use.


Karen du Toit's insight:

Why of KM! Good reminder!

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iKNOW - The Magazine for Knowledge Workers - latest issue available for download (free)

iKNOW - The Magazine for Knowledge Workers - latest issue available for download (free) | Future Knowledge Management | Scoop.it

IKI Sea - Institute for Knowledge and Innovation Management, Bangkok University:

"The Magazine for Knowledge Workers is published twice a year, in March and August. Click on the cover to read it online. If you would like a print copy don't hesitate to contact us."

Karen du Toit's insight:

gREAT COLLECTION OF ARTICLES ON km!

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The Electronic Journal of Knowledge Management (EJKM) - with back issues

The Electronic Journal of Knowledge Management (EJKM) - with back issues | Future Knowledge Management | Scoop.it
The Electronic Journal of Knowledge Management (EJKM) publishes research on topics relevant to the study, implementation and management of knowledge management and intellectual capital and other related fields of study.

The journal contributes to the development of both theory and practice in the field of knowledge management. The journal accepts academically robust papers, topical articles, communications, book reviews and case studies that contribute to the area of research in, and practice of knowledge management. All papers a double blind reviewed.

 

Karen du Toit's insight:

Looks like great articles on KM!

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What did Da Vinci know about Knowledge Management? - Chris Collison

What did Da Vinci know about Knowledge Management? - Chris Collison | Future Knowledge Management | Scoop.it

Posted by Chris Collison:

"My post on “What did Einstein know about KM” last week seemed to go down well, so I have continued my search for KM musings from great figures.

This week, we’ll hear from the Leonardo Da Vinci.  It wasn’t until I read Gelb’s ambitiously titled book “How to think like Leonardo do Vinci” that I appreciated just how multi-talented he was.  Painter, sculptor, architect, musician, mathematician, engineer, inventor, anatomist, geologist, cartographer, botanist, writer and no mean athlete  - you name it, he could do it.  Curious then that one of his quotations (one of the few which I disagree with) states “As every divided kingdom falls, so every mind divided between many studies confounds and saps itself.“.  I guess you can make yourself an exception  when you’re the archetypal Renaissance Man Polymath.
I wonder what he would have made of the ubiquitous availability of information and possibilities which we enjoy today?

So my curated top-ten quotes from Da Vinci will take us on a journey through different facets of KM: from knowledge acquisition, the way our perceptions filter knowledge, the superiority of expertise over opinions, the power of learning, seeing and making connections, the challenge and value of expressing knowledge simply and the criticality of seeing knowledge applied."

Karen du Toit's insight:

KM quotes from Da Vinci! Love these!

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Blog Post: David Gurteen Knowledge Tweets: October 2013

Blog Post: David Gurteen Knowledge Tweets: October 2013 | Future Knowledge Management | Scoop.it
By David Gurteen
Here are what I consider some of my more interesting Tweets for August to September 2013.
Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.
Karen du Toit's insight:

Good resource of links for the month of October by the KM guru!

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11 Knowledge Management People You Should Be Following On Twitter | AnswerHub Enterprise Q&A

"If you're serious about knowledge management (or if you just want to add a little variety to your Twitter feed), you're in luck! We've compiled a list of 11 knowledge management influencers to follow on Twitter. -

See more at: http://answerhub.com/article/11-knowledge-management-people-you-should-be-following-on-twitter/#sthash.hHcU9Lkm.dpuf

 

Karen du Toit's insight:

Great list!

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