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Future Knowledge Management
The evolution of Knowledge Management in organizations
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Knowledge management - the basic ingredients

A presentation by Judy Payne and Martin Fisher for APM South Wales & West of England branch on 3rd July 2013 (The basic ingredients onKnowledge management - @slideshare @judypayne http://t.co/fsoPDxIdiP)...
Karen du Toit's insight:

Basic ingredients of KM

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15 tips to ensure KM's success

15 tips to ensure KM's success | Future Knowledge Management | Scoop.it


Madanmohan Rao:

"An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change."

[...]

"At a recent monthly meetup of the Bangalore K-Community, panelists fromUnisys, Citigroup, Mindtree and Ernst & Young discussed 15 useful, actionable tips to ensure that a company's KM initiatives succeed not just at launch stage but also over the years to come.

1.  Bring KM into mission-critical activities. 

2.  Focus on knowledge retention during times of attrition. 

3.  Use KM to improve understanding and execution of business reorganization. 

4.  Go beyond connecting to networking. 

5.  Conduct more research on knowledge work.

6.   Pay more attention to design and visualization.

7.  Pay attention to the requirements of mobile knowledge workers. 

8.  Blend informal and formal activities in knowledge-sharing sessions.

9.  Broadbase the KM initiative and don't restrict it to only select managers or project heads.

10.  Highlight KM practitioners across the board.

11.  Don't pitch KM as an "extra" activity to be done after normal work hours...

12.   Avoid too much theory and jargon.

13.   Don't get hung up on the name KM.

14.  Use metrics and analytics effectively...

15.  Help ensure long-term success of KM by evangelizing it to students." 

Karen du Toit's insight:

Great tips to ensure KM success!

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'Open Access: a new dawn for Knowledge Management': Ivd Ellen Tise

'Open Access: a new dawn for Knowledge Management': Ivd Ellen Tise | Future Knowledge Management | Scoop.it

 Christel Mahnke:

 

Knowledge Management at IFLA WLIC 2013 Singapore » · 'Open Access: a new dawn for knowledge management':

 

Interview with Ellen Tise, KM Keynote Speaker.

 

In your keynote speech at IFLA WLIC 2013 KM Session, you will talk about ‘Open Access: a new dawn for knowledge management’. Which role does KM play your university?

This is a difficult question to answer. KM is more of an academic discourse at Stellenbosch University. In my view the concept of KM at a practical level at academic institutions is not fully understood and Stellenbosch University is no exception.

Read more from Ellen Tise
Karen du Toit's insight:

KM vs OPen Access!

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MBA Essay - Knowledge and Change Management in Two Innovative Companies | Dissertation Blog

MBA Essay - Knowledge and Change Management in Two Innovative Companies | Dissertation Blog | Future Knowledge Management | Scoop.it

By Steve Jones:

This MBA Essay Examines Knowledge and Change Management in Two Innovative Companies (MBA Essay Knowledge and Change Management in Two Innovative Companies | Dissertation Blog |

 

Hewlett-Packard and Ernst & Young:


"These two companies both place a high value on employee retention and development. They treat knowledge as a tangible asset and leverage software and hardware solutions for knowledge management and sharing. Both of these companies show by example what they believe in and promote community development and programs which have little direct benefit to the company in the interest of good company citizenship. Both companies have comprehensive programs for team building and management and they both employ a leadership team which promotes all of these. The major differences in the two companies are where they concentrate their data mining efforts and how they foster cooperation among employees."

[...]

"Attributes of Knowledge and its Development within Companies:

Knowledge Pull

Setting targets to achieve or surpass world-class level

Combining these targets with individual incentives

Active involvement of employees in product portfolio and product innovation decisions

Subjectivity

Frequent, informal bottom-up and top-down communication

Setting up cross-functional teams

Common goals and values within different functions/departments

Transferability

Application of benchmarking techniques

Using external knowledge sources via strategic alliances

Commitment of all employees to track customer and market requirements

Embeddedness

Co-location, especially with external partners

Job rotation and teamwork in development

Joint teams or personal meetings with external partners

Employee knowledge profiles available on the intranet

Self-reinforcement

Regular training with internal and external experts

Network building with external partners

Open access to knowledge infrastructure

Perishability

Company-wide process standards

Systematic retention and updating of process experiences

Regular process optimization based on experiences

Decisions are made at the lowest appropriate levels

Spontaneity

Internet access for all employees

Open idea databases to store product ideas

Application of creativity techniques and idea contests

Degrees of freedom for all employees away from daily work pressure"


Karen du Toit's insight:

KM in 2 innovative companies!

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The Wellspring of Ideas: Tacit Knowledge

The Wellspring of Ideas: Tacit Knowledge | Future Knowledge Management | Scoop.it
Tacit knowledge has emerged as the “holy grail” of sorts, with many organizations (including the World Bank) seeking a way to capture and deliver it.  Tacit knowledge is a difficult concept, which I thought was worth exploring a bit.

Via Dr. Dan Kirsch
Karen du Toit's insight:

Tacit knowledge - one of the cornerstones of Knowledge Management!

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Dr. Dan Kirsch's curator insight, July 1, 2013 1:19 PM

"...creating new knowledge is not simply a matter of mechanistically processing objective information but that it depends on tapping the tacit and often highly subjective insights, intuitions, and ideals of employees."

Mindy M Walker's curator insight, July 2, 2013 9:45 AM

From the Wold Bank blog, good discussion about tacit knowledge - a topic I 've been trying to wrap my brain around...

Mindy M Walker's comment, July 7, 2013 9:37 AM
@ Ms. du Toit: Agreed!
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Knowledge Management Brings Order to Law Firms - Steven C. Bennett - Internet Evolution

Knowledge Management Brings Order to Law Firms - Steven C. Bennett - Internet Evolution | Future Knowledge Management | Scoop.it

Written by Steven C. Bennett:

The legal profession increasingly relies on two forms of knowledge management: Intra-organizational and client facing.

 

"In these times of economic trouble, law firm clients have become ever more demanding regarding legal service fees. Clients continue to tighten their belts despite some signs of economic improvement. To meet client expectations, firms seek to increase efficiency and productivity without sacrificing quality. One significant change many firms are undertaking is the implementation of knowledge management (KM) systems.

Knowledge management is the process of sharing resources between attorneys and staff within a firm, and between firms and their clients, to reduce inefficiencies and improve service quality. By cutting the time attorneys spend on matters while maintaining the quality of finished product, legal services may become more affordable."

Karen du Toit's insight:

Law firms and KM! 

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Steps for Better Storytelling | Knowledge Management

Steps for Better Storytelling | Knowledge Management | Future Knowledge Management | Scoop.it
Great leaders tell great stories. It’s the reason Steve Jobs sold millions of iPods by skipping the technical specifications and simply stating that one thousand songs could now fit in your pocket.
Karen du Toit's insight:

Storytelling adds great value to KM!

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Knowledge Management and E-Learning (9781439837252) - book available now

Knowledge Management and E-Learning (9781439837252) - book available now | Future Knowledge Management | Scoop.it

Edited by Jay Liebowitz and Michael S Frank:


"The book's first part looks at KM practices in e-learning and covers techniques and methodologies. The second part contains several case studies looking at applications of KM to e-learning in businesses, government agencies, and universities in the U.S., Canada, Mexico, U.K., and Europe. The book concludes with a summary of future trends by experts at these organizations. This book ties knowledge management (KM) with e-learning as complementary approaches, highlighting the leading and emerging work being accomplished in this space. These chapters explain knowledge capture, retention, transfer, and sharing."

http://c69.co/13968517


Karen du Toit's insight:

Future trends in KM explored as well!

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Ken Keiser's curator insight, June 10, 2013 8:08 AM

I will have to look into this book to see whether it meets my needs. My organization has an interest in both aspects of KM and e-learning, for internal purposes as well as our constituents and customers.

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Book: Measuring the ROI of Knowledge Management (28 Mar 2013) by Stephanie Barnes, Tim Hawley, James Gunn, Nick Milton, Catherine Boissonnet, Madanmohan Rao, Chris Boyd, Jack Bostelman

Book: Measuring the ROI of Knowledge Management (28 Mar 2013) by Stephanie Barnes, Tim Hawley, James Gunn, Nick Milton, Catherine Boissonnet, Madanmohan Rao, Chris Boyd, Jack Bostelman | Future Knowledge Management | Scoop.it
Link: Gurteen Knowledge
Measuring the ROI of Knowledge Management
Expert guidance, case studies and tools for successfully measuring and demonstrating the ROI of your KM initiatives.

 

Book here:

 

http://www.wlrstore.com/ark/measuring-the-roi-of-km.aspx

Karen du Toit's insight:

ROI of KM: "Demonstrating the true return on KM is a difficult task for many KM practitioners, but it is vital if you want to gain the buy-in and support needed to ensure your projects succeed.

Ark Group’s practical guide on Measuring the ROI of Knowledge Management brings together the advice of leading KM consultants, along with real-world case studies and examples of what your peers are doing in order to help you meet this challenge. "

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Agencies fight uphill battle to retain critical knowledge and skills - FederalNewsRadio.com

Agencies fight uphill battle to retain critical knowledge and skills - FederalNewsRadio.com | Future Knowledge Management | Scoop.it
Agencies fight uphill battle to retain critical knowledge and skills FederalNewsRadio.com "I think anyone in the federal government in a management position should be concerned about the pending wave of retirements — when it comes — and the loss of...
Karen du Toit's insight:
Retention of critical knowledge!
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The KM first step: Wait to react or act to prevent?

The KM first step: Wait to react or act to prevent? | Future Knowledge Management | Scoop.it

by David Griffiths

Are you managing your sense making (feedback) processes? The KM first step: Wait to react or act to prevent? Basically whatever the organisational problem, whatever the recommended process of response, whatever the “3 step”, “5 step”, “10 step” or “ultimate step” process for “KM strategy”, “communities of practice”, “KM implementation” etc., they are built upon a premise of four basic phases: Identify problem; engage with community; act to resolve; gather feedback and let the cycle begin again. A generic process that can be adapted to fit the need. Choose the number of steps, stick to the formula and as sure as Bob is your uncle, you have your latest strategy/planning solution.

Karen du Toit's insight:

First step in Knowledge Management!

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Knoco stories: 15 Knowledge Management strap-lines

Knoco stories: 15 Knowledge Management strap-lines | Future Knowledge Management | Scoop.it

Here's a short selection of Knowledge Management straplines. Do you know of any others that have been used by organisations? If so, please put them in the Comments sections.

Shell - "Ask, Learn, Share"Infosys - "Learn once, use anywhere"BBC - "Live and Learn"BP - "Learn before, during and after"Mars - "Know to grow"KPC - "There's always a better way"Bright - "Turning knowledge into cash"Knoco - "Know-how is our business"VidenDanmark -  "From knowledge to results"Medco Energi - "Knowledge works"Nestle - “From Data, To Information, To Knowledge, To Actions!”Infoscions - "We help Infoscions make learning a way of life".Knowledge Management Post Graduate Centre – “Encouraging serendipity – Connecting People.”Spirax Sarco - "Little improvements from everyone"Lots of organisations - "Right knowledge, right people, right time"



Read more: Knoco stories: 15 Knowledge Management strap-lines http://www.nickmilton.com/2013/05/15-knowledge-management-strap-lines.html#ixzz2TpXexcrk

Karen du Toit's insight:

Great to have a strapline!

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@Ignatia Webs: #MOOC on Managing Change #KM starts next week

@Ignatia Webs: #MOOC on Managing Change #KM starts next week | Future Knowledge Management | Scoop.it
INGE IGNATIA DE WAARD:Change management is and has been a tough nut to crack in any organization. Now, with the economic crisis still weighing on knowledge workers wherever they work, managing the change that is happening all around us in our professional as well as our personal sphere is becoming quite a challenge.

The organizers of the Managing & Surviving Change MOOC will try and provide and exchange strategies on managing this change. The official start is on Monday 20th May at 2pm GMT.

I will be taking up one of the talking slots on 27 May, focusing on how MOOCs can help in keeping on top of change

Karen du Toit's insight:

MOOC seen as a change agent in lifelong learning!

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Knowledge Transfer Blog: Emergency Knowledge Transfer in Action | The Steve Trautman Co.

Knowledge Transfer Blog: Emergency Knowledge Transfer in Action | The Steve Trautman Co. | Future Knowledge Management | Scoop.it
Todd Hudson, a master consultant for The Steve Trautman Co., shares his knowledge transfer expertise on how to transfer of the wisdom of retiring experts.

Via Dr. Dan Kirsch
Karen du Toit's insight:

Knowledge transfer of the retiring experts

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Dr. Dan Kirsch's curator insight, July 21, 2013 12:01 PM

"Emergency Knowledge Transfer" and some thoughts on how to attempt to quickly capture the "most critical skills, wisdom, and tacit knowledge" from an employee retiring within 60 days....done within an organization that was apparently clueless as to the knowledge held for the many many days PRIOR to learning of the pending retirement.  Sigh....if only they actually had a knowledge management strategy, within which they might have identified the critical knowledge and defined long-term strategies for capture of this one individual's critical knowledge as well as the other critical knowledge.  I predict:  a feel good moment but long-term FAIL with a really great potential future consulting opportunity for the soon to retire employee!

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How a Broken Knowledge Management System Can Be Fixed with Enterprise Search, by Diane Berry

How a Broken Knowledge Management System Can Be Fixed with Enterprise Search, by Diane Berry | Future Knowledge Management | Scoop.it
From the Harvard Business Review: How a Broken Knowledge Management System Can Be Fixed with Enterprise Search. Posted by Diane Berry on July 18, 2013. comments 0 comments | 200 reads. It's easy to fall into a routine at work.

[...]

"A recent Harvard Business Review article looks at the information challenges faced by a leading outsourcer and IT consultant. The company’s information “flowed through hierarchies; geographies and functions operated in silos; most people weren’t aware of expertise elsewhere in the company; and few were collaborating to transfer best practices and help clients.” This flawed information flow prohibited employee collaboration in a globally dispersed company. In fact, the most central five percent of the company were bottlenecks – and if removed from the corporate network, the number of relationships in the company would drop by 29 percent.

This is a prime example of the broken knowledge management system that exists in many organizations. But what’s broken can be fixed with advanced indexing within enterprise search."

Karen du Toit's insight:

Advanced Indexing within enterprise search > in answer to KM inefficiencies!

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Digital White Papers - July 2013: Knowledge Management

Digital White Papers - July 2013: Knowledge Management | Future Knowledge Management | Scoop.it
Hot off the Digital Press: #ILTA White Paper - Knowledge Management: Intelligent Business at Its Best http://t.co/PPMGaPeh0m

 

The eighth annual ILTA Knowledge Management White Paper! - available for download!

Karen du Toit's insight:

Knowledge Management: Intelligent Business at it's Best!

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Knowledge Management on Twitter: Who to Follow

Knowledge Management on Twitter: Who to Follow | Future Knowledge Management | Scoop.it

By Jeff Hedsster:

"Twitter is increasingly a popular way to connect with experts across a variety of fields. Finding the people you know is easy enough, but how do you discover people who are actively tweeting about the topics you're interested in?"

 

List by MindTouch: http://www.mindtouch.com/blog/2013/04/11/influencers-in-knowledge-management/

Karen du Toit's insight:

Influencers in KM - worth looking at!

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Mindy M Walker's curator insight, July 9, 2013 5:59 AM

Good article/resource for who use Twitter for KM, sharing and curation.

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Truly Reconceptualising Project Knowledge Management

"Live recording of June 2013 PMI Queensland Chapter Meeting, Brisbane Australia. Presentation also given at various 2012 APM and University meetings in the UK; most notably London, Maidstone, Reading, Cambridge. 

Many organisations today are struggling with implementing the somewhat unclear concepts of 'lessons learned', 'knowledge capture' and 'knowledge management'. This presentation tackles the problems with these concepts head-on and proposes a new practical conceptual model of building organisational knowledge through projects. What is innovative is that this new model has its roots firmly grounded in naturally evolved biological systems.
The new conceptual model is practical and somewhat intuitive when properly understood. At the end of this session you will be able to immediately reconceptualise how your organisation truly learns and could better adapt to its environment."

Karen du Toit's insight:

YouTube video of the whole session!

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Verna Allee on Incentivizing Knowledge Sharing

"In a mini-interview with Alakh Asthana of eClerx Services, Verna talks about why deliberate incentives for knowledge sharing are not necessary. She explains that people love to talk about their work - how they solved a problem, something that they ran into, that they had a really great idea and it worked out etc. It's very natural for employees to share their achievements, problems and other areas of interests over informal coffee table discussions.

Verna suggests that simple recognition and acknowledging contribution ensures employees are motivated to share and maintain knowledge sharing as a continuous process."


Via Dr. Dan Kirsch, Karen du Toit
Karen du Toit's insight:

People love sharing knowledge!

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Margaret Driscoll, Learning Organization Librarian's curator insight, June 27, 2013 8:59 AM

"... people love to talk about their work - how they solved a problem, something that they ran into, that they had a really great idea and it worked out etc. It's very natural for employees to share their achievements, problems and other areas of interests over informal coffee table discussions."

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Knowledge Management Initiatives in the Public Sector in Singapore and Dubai (Gurteen Knowledge)

Knowledge Management Initiatives in the Public Sector in Singapore and Dubai (Gurteen Knowledge) | Future Knowledge Management | Scoop.it
David Gurteen: An excellent new book Knowledge Management Initiatives in Singapore has been recently published by two good friends of mine Margaret Tan and Madan Rao.
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Looking Through the Labrary Lens: Lessons from the Library Test Kitchen ... - Library Journal

Looking Through the Labrary Lens: Lessons from the Library Test Kitchen ... - Library Journal | Future Knowledge Management | Scoop.it
Looking Through the Labrary Lens: Lessons from the Library Test Kitchen ... In fall 2012, the Harvard Labrary—a temporary “pop-up” space in an empty storefront in Harvard Square, Cambridge, MA—was opened as a public gallery for design student projects from the semester-long Library Test Kitchen (LTK) seminar at Harvard’s Graduate School of Design. Describing the Labrary, LTK instructor Jeff Goldenson said that it’s “a place where libraries can outsource risk and innovation,” a “pop-up R&D department” that explores ideas too disruptive for a traditional library location (for more, see “Making Room for Innovation” by Goldenson and Chattanooga PL’s Nate Hill). By bringing student projects to the public and inviting interaction and response, the Labrary became an exploration of what it means to be a library space. Though it was only open briefly, the Labrary suggested new ways of looking at non­traditional library space design.
Karen du Toit's insight:
A Labrary > a library test kitchen!
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London Knowledge Cafe: How does the pace of innovation affect the quality of creativity? (Gurteen Knowledge)

London Knowledge Cafe: How does the pace of innovation affect the quality of creativity? (Gurteen Knowledge) | Future Knowledge Management | Scoop.it

Mail Post: London Knowledge Cafe: How does the pace of innovation affect the quality of creativity? 

Karen du Toit's insight:

David Gurteen Knowledge Cafe in London > worth checking out!

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Social Knowledge Management & Collaboration, from KMWorld

Social Knowledge Management & Collaboration, from KMWorld | Future Knowledge Management | Scoop.it
"Somewhere, something incredible is waiting to be known." The most critical challenge to information managers is connecting the dots between what we know, and the people who need to know it. And that's what knowledge management means—delivering information to people to make better decisions. It's hard, but it's not impossible. Applying unified indexing and insight technologies will lift the enlightened organization into the true information age. And turning data and information into actionable knowledge is the key to competitive advantage. How do you learn more? You can get insight into this philosophy in the latest KMWorld White Paper: "Social Knowledge Management & Collaboration." a special look at Coveo's unique approach to search and KM. Free copy here: http://www.kmworld.com/Reader/Subscriber.aspx?redirect=http://www.kmworld.com/WhitePapers/BestPractices/Social-Knowledge-Management-and-Collaboration-June-2013_3921.pdf
Karen du Toit's insight:
Coveo's unique approach to search and KM > free White Paper available!
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Document This: Knowledge Management Is Alive and Well

Document This: Knowledge Management Is Alive and Well | Future Knowledge Management | Scoop.it

What goes around, sure does come around, even in the field of information management. Way before big data or data science, the earlier renditions of insight-oriented software focused on knowledge management and document management. Today, as organizations look to complete their picture of enterprise risks and opportunities, the old practices of KM and DM are back in action.

Register for this episode of DM Radio to hear hosts Eric Kavanagh and Justin Kern interview Gene Leganza of Forrester Research, as well as David Cornwell of PleaseTech and Kimberly Samuelson of Laserfiche.

Karen du Toit's insight:

The future of Knowledge Management to be discussed - registration open to listen in on 23 May 2013

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3 Questions With Bill Ives About Knowledge Management

3 Questions With Bill Ives About Knowledge Management | Future Knowledge Management | Scoop.it
RT @laserfiche: "If you don’t capture content, you’re losing half the value of the system," says @BillIves. http://t.co/9oImGlIOrl #ECM #documentmanagement

 

We sat down with Bill Ives, a partner with the Merced Group, who’s been working in the field of knowledge management since the 1980s, including for Accenture, and who has written the blog Portals and KM for ten years.

[...]

Where do you see knowledge management going?

Knowledge management is giving people the knowledge/information/wisdom/content/whatever that they need to do their job, and giving it to them while they’re doing their job. Training is what you do before you start your job; knowledge management is what supports you while you’re doing your job. It’s a very simple distinction. It’s archiving and creating this information in an accessible way so everyone else can benefit. Knowledge is one of the assets of a company that gets better, instead of declines, the more you use it.

Karen du Toit's insight:

Technology and people are intertwined in the KM process > can't focus on one more than the other!

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