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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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50% discount off my book "Leading Issues in Social Knowledge Management - David Gurteen

50% discount off my book "Leading Issues in Social Knowledge Management - David Gurteen | Future Knowledge Management | Scoop.it

Last year Academic Publishing International published Leading Issues in Social Knowledge Management. 

The book is a collection of ten academic papers that I carefully selected to create the volume and wrote a short editorial comment on each paper. 

You can now purchase the book at a 50% discount by quoting the code SKM50 when you order online. 


Leading Issues in Social Knowledge Management contains leading edge research which addresses some of the main issues for those of us who want to use Social Software in a Knowledge Management context or who want to study it or research it. There are 10 research papers as well as an introduction from David Gurteen who is a leading thinker in this field. This title is also available as an ePUB. Click here for details. ISBN: 978-1-908272-38-6

 


Karen du Toit's insight:

Social KM research!

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Free access to Knowledge Management Research & Practice during March 2014

Free access to Knowledge Management Research & Practice during March 2014 | Future Knowledge Management | Scoop.it

From March 1 - 31, 2014 Palgrave Macmillan is offering free online access to all its journals, including Knowledge Management Research & Practice (KMRP). 

This is a great opportunity to explore the journal, which includes articles on all aspects of managing knowledge, organisational learning, intellectual capital and knowledge economics. 

Don't know where to start? Try 10 articles from 10 years: celebrating KMRP's first decade of publication: 
http://www.palgrave-journals.com/kmrp/kmrp_collections_10from10.html ;

Or, you can browse within the journal's 12-year archive: 
http://www.palgrave-journals.com/kmrp/archive/index.html ;

For more information about the promotion, visit: http://bit.ly/PMJAAA-Read ;

Karen du Toit's insight:

Free KMRP during March 2014!

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How do you extract big knowledge from big data? by Dr. Jay Liebowitz

"The answer to this question is partly through analytics, which is also a growing field within various sectors. Some people look at data analytics, in terms of educating future “data scientists,” and still others are exploring business analytics through educating a new kind of “business analyst.” The new breed of analytics specialists need to have a combination of skills including statistical techniques, applied mathematical methods, advanced machine learning algorithms, data visualization, and business and communications skills."

 

Karen du Toit's insight:

Some good tips on how to instill instinct into organizational decision making through analytics 

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Why Knowledge Management is Becoming a C-Level Discussion

Why Knowledge Management is Becoming a C-Level Discussion | Future Knowledge Management | Scoop.it
Knowledge Management is becoming a C-Level discussion in our Big Data world as senior executives understand the transformation that occurs when every employee can know everything your company knows—when they need to know it, in real time—and...

Via Knowurture
Karen du Toit's insight:

KM evolution!

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Tanesh Naidoo's curator insight, April 7, 2014 10:16 PM

Return from investments in big data can be increased when organisations find a way to facilitate access and re-utilisation of the knowledge output. To avoid the pitfalls and at the same time maximise results from employee collaboration, organisations need to equip their knowledge workers with the technology that breaks down information silos and filters out information that is irrelevant to their task at hand.

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Virtual Knowledge Cafes - does anyone have any tips? - LinkedIn Group discussion

Virtual Knowledge Cafes - does anyone have any tips? - LinkedIn Group discussion | Future Knowledge Management | Scoop.it
Working internationally means we can't get people together in the same room for the conversations which are the power of the knowledge cafe. Does anyone have any experience of running a knowledge cafe virtually and how did you make it work?
Karen du Toit's insight:

David Gurteen gives an insightful reply with various links to consider when wanting to do a Virtual Knowledge Café.

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Olivia Millard's curator insight, January 21, 2014 12:04 PM

If you think interactive workshops are important learning tools, and if you work for or with a geographically distributed group of people, you'll be interested in this conversation.

 

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Knowledge Sharing by Guru David Gurteen at KHDA, Dubai, 2013

Published on 19 Dec 2013

This is a short video of Knowledge Cafe David Gurteen run for the Knowledge and Human Development Authority (KHDA) in Dubai on 29th October 2013 on Knowledge Sharing.

After a short talk by him about the power of conversation and an overview of the Knowledge Cafe process, the trigger question for the Cafe conversation was "What can we each do individually to encourage more knowledge sharing in our organization?"

You can view his slides here:http://www.slideshare.net/dgurteen/kh...

As you can see in the video, this was a very engaged, enthusiastic group.

The KHDA is responsible for the growth, direction and quality of private education and learning in Dubai. They are a regulatory authority in the Government of Dubai which supports the improvement of schools, universities, training institutes and other human resource sectors.

http://www.khda.gov.ae

Category

Education

Licence

Standard YouTube Licence

Karen du Toit's insight:

A great example of a Knowledge Cafe by David Gurteen!

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Jose Carlos Favero's curator insight, January 19, 2014 10:54 AM

I recall a recent post on Linkedin regarding the future of knowledge cafes. Given the expansion of global workforce, virtual is the only way to go. The interesting question is: how will this affect traditional knowledge cafe framework?

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Knowledge Management in 87 Seconds – Creating an “elevator”animation

Knowledge Management in 87 Seconds – Creating an “elevator”animation | Future Knowledge Management | Scoop.it

To [...] 

"articulate the value of knowledge management in less than 230 words.

If you prescribe to the concepts of Tacit and Explicit knowledge, then you’ll appreciate that not everything can be documented or added to a knowledge base. The lemonade stand scenario was able to reflect situations that could occur if key expertise was to exit organisations. Below is an explanation of the rational behind some of our other inclusions:

 

1. Knowledge Health Check
2. Lessons Learned
3. Collaboration
4. Technology"
Video: http://www.youtube.com/watch?v=JUZxaHj0FEI&feature=youtu.be
Karen du Toit's insight:

Very creative way to explain KM!

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Knowledge Management And Higher Education: A Critical Analysis - Amy Metcalfe

Knowledge Management And Higher Education: A Critical Analysis - Amy Metcalfe | Future Knowledge Management | Scoop.it

"The combination of a techno-centric infrastructure, an electronically-driven business core, and the rise of computer-based instructional techniques creates a campus environment ripe for e-commerce trends. While many books on the topic of Knowledge Management (KM) focus onFunctional Issues Relating to implementation of KM techniques, Knowledge Management and Higher Education: A Critical Analysis Addresses the social aspects of KM that are largely ignored. Using various Social Science Perspectives, Knowledge Management and Higher Education: A Critical Analysis provides critical analyses of KM in higher education, with an emphasis on unintended consequences and future implications."

Karen du Toit's insight:

The social aspects of KM that get ignored!

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The 5 barriers to knowledge management

The 5 barriers to knowledge management | Future Knowledge Management | Scoop.it

"However, more often than not, people fall into one or more traps – and the whole KM process is compromised. Here’s what to avoid to ensure your knowledge management initiatives are successful.

1. Lack of a clear ROI2. Resistance to change3. The irritating tendency to transform KM into IT projects4. Ruining KM with a bad tool5. Lack of Accessibility



Karen du Toit's insight:

Great reminder!

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Realising the Value of Knowledge on Major Projects, by Sarah Dillingham

Realising the Value of Knowledge on Major Projects, by Sarah Dillingham | Future Knowledge Management | Scoop.it
Abstract: Analysis by knowledge management consultancy Knoco shows that the majority of projects under-resource KM compared to the value it delivers. Sarah Dillingham examines how knowledge managers could use such analysis to better allocate staff hours, how they can ensure that projects realise their full knowledge potential, and why the number of man hours applied doesn't necessarily correlate to value realised.
Karen du Toit's insight:
The importance of KM in projects!
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Addressing The Demographic Challenge Of Knowledge Management - Manufacturing.net (blog)

Addressing The Demographic Challenge Of Knowledge Management - Manufacturing.net (blog) | Future Knowledge Management | Scoop.it

Jeff Moffa and Lisa Merriam:

Too many knowledge management programs in the past have failed because of a mix of a faulty approach and the quirks of human nature. Large manufacturers in the U.S. and Europe are rethinking the model for managing knowledge from the ground up — with measurable success. These new systems are being built around these key ideas:

Active and agile knowledge. The old knowledge library paradigm is too static. Knowledge is active, alive and has greatest value when used. It must be accessible, useful and relevant. Engineers don’t have time to stop what they are doing to dig for a manual — assuming they know where to look in the first place. Knowledge must push to workers in context.Accessible, complete and current knowledge. Knowledge is stored in a variety of disconnected documents that quickly fall out of date. An engineer may not have time to search for specification documents, best practices presentations and various spreadsheets of data. And if he grabs old parameters without realizing they are outdate, he may invest hours in a solution that is totally out of specification. Systems must make it easy for users to access a complete and current knowledge.Make knowledge capture part of the process. If people don’t have time to go search through documents, they surely don’t have time to create them. Efforts can vary in quality, depending on who creates them. Capturing knowledge, evaluating it, refining it and updating it has to be an organic part of the workflow — or it simply will not happen.Structured flexibility. Knowledge takes many forms and is used in many ways. An engineer might need materials specifications, dimension measurements, picture maps, work instructions and interdependency schedules to design a part. The system must be flexible and able to completely capture and structure that content for access and reuse.Reward knowledge contributions. Some people fear sharing their knowledge will make it easier to ship their job to China. Others take genuine pride in being the go-to person when someone has a question. A well-managed knowledge system uses such cultural issues to motivate, recognize and reward people for contributing. They create a virtuous circle of engagement, trust and use, with practical rewards that encourage more engagement and more use.


Karen du Toit's insight:

Why of KM! Good reminder!

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iKNOW - The Magazine for Knowledge Workers - latest issue available for download (free)

iKNOW - The Magazine for Knowledge Workers - latest issue available for download (free) | Future Knowledge Management | Scoop.it

IKI Sea - Institute for Knowledge and Innovation Management, Bangkok University:

"The Magazine for Knowledge Workers is published twice a year, in March and August. Click on the cover to read it online. If you would like a print copy don't hesitate to contact us."

Karen du Toit's insight:

gREAT COLLECTION OF ARTICLES ON km!

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The Electronic Journal of Knowledge Management (EJKM) - with back issues

The Electronic Journal of Knowledge Management (EJKM) - with back issues | Future Knowledge Management | Scoop.it
The Electronic Journal of Knowledge Management (EJKM) publishes research on topics relevant to the study, implementation and management of knowledge management and intellectual capital and other related fields of study.

The journal contributes to the development of both theory and practice in the field of knowledge management. The journal accepts academically robust papers, topical articles, communications, book reviews and case studies that contribute to the area of research in, and practice of knowledge management. All papers a double blind reviewed.

 

Karen du Toit's insight:

Looks like great articles on KM!

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Wirearchies are smarter than the sum of their parts | Harold Jarche

Wirearchies are smarter than the sum of their parts | Harold Jarche | Future Knowledge Management | Scoop.it

"Many parts of knowledge work have been routinized and standardized with the ongoing marriages of business processes and integrated enterprise information systems. What has not changed much yet is the adaptation of structures and culture to permit easily building flows of information into pertinent, useful and just-in-time knowledge, or fanning out problem-solving and accountability into networks of connected workers. – Jon Husband

Chee Chin Liew’s 2010 slide presentation on moving from hierarchies to teams at BASF shows how IT Services used their technology platforms to enhance networking, knowledge-sharing, and collaboration. The slide on the character of communities (#14) shows one approach to “building flows of information into pertinent, useful and just-in-time knowledge”.

[...]

"We need to undo our dominant  business models which are the legacy of military hierarchies because they are inefficient, ineffective, and stifle innovation. Hierarchies are only as good as the smartest gatekeeper. Wirearchies are smarter than the sum of their parts.

 

* Content from jarche.com is licensed for reuse under Creative Commons: Attribution-NonCommercial-ShareAlike"


Via John Hovell
Karen du Toit's insight:

Move past hierarchies to wirearchies in KM!

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Magazine: Knowledge Management Research & Practice (KMRP)

Magazine: Knowledge Management Research & Practice (KMRP) | Future Knowledge Management | Scoop.it

Link: Gurteen Knowledge
Knowledge Management Research & Practice Journal
"KMRP provides an outlet for high quality, peer reviewed articles on all aspects of managing knowledge, organisational learning, intellectual capital and knowledge economics. This includes not just those focused on the organisational level, but all levels from that of the individual to that of the nation or profession. 

The journal includes both theoretical and practical aspects, and especially the relationship between the two. There is a particular emphasis on cross-disciplinary approaches, and on the mixing of "hard" (e.g. technological) and "soft" (e.g. cultural or motivational) issues. Rigorous contributions from both academics and practitioners are welcomed. 

KMRP provides:

A single focus for this rapidly evolving and multidisciplinary fieldA bridge between research and practiceA broad global perspective."


http://www.palgrave-journals.com/kmrp  ;

Karen du Toit's insight:

Journal which gets a thumbs up by David Gurteen!

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Knowledge Management is... INTEGRATED (Visual)

Knowledge Management is... INTEGRATED (Visual) | Future Knowledge Management | Scoop.it

Posted by David Griffiths

"This week I was asked by a large EU corporate client to put together a visual that could be shown to their Senior Management Team to illustrate the integrated nature of KM activities – with an emphasis on KM being more than just SharePoint.

This was the response and I am sharing it in the hope that it might be of use to those struggling to move away from the more traditional IT-centric view of KM."

Karen du Toit's insight:

The integrated nature of KM activities > not only IT-centred!

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Telepresence: "Beaming in" to a Knowledge Cafe - David Gurteen (Gurteen Knowledge)

Telepresence: "Beaming in" to a Knowledge Cafe - David Gurteen (Gurteen Knowledge) | Future Knowledge Management | Scoop.it

"There is an interesting thread in the Gurteen Knowledge Forum on the subject of how to run a Virtual Knowledge Cafe that has been running for while. 

And then recently, I was talking to Kitty Wooley on Skype about this and we decided it would be interesting for her to join one of my London Knowledge Cafes virtually as an experiment. So this would be one virtual person in a sea of real people. My first thought was to have the "virtual Kitty" sit at a table as a laptop or better still as an IPad and to connect via Skype. It seemed to me that this could even work more generally if there was just one virtual person per table. 

But as I reflected on it - I realised that there might be some better technology available than a laptop or an iPad. My first thought was a remote controlled WiFi webcam such as this one BESTEX remote controlled webcam 

But it was obviously not ideal and so I Googled around a little and found Beam+ "

Karen du Toit's insight:

Virtual Knowledge Cafés - investigation by the guru and some insights!

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Knoco stories: The Knowledge Management career path, by Nick Milton

Knoco stories: The Knowledge Management career path, by Nick Milton | Future Knowledge Management | Scoop.it
Knowledge facilitator or Knowledge engineer. Knowledge Manager. Knowledge Strategist. Head of Knowledge Management. 



Read more: Knoco stories: The Knowledge Management career path http://www.nickmilton.com/2014/01/the-knowledge-management-career-path.html#ixzz2qN9iMLRe

Karen du Toit's insight:

It can definitely be used in career progression!

 

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From Knowledge Management to Innovation - Satyamoorthy Kabilan

From Knowledge Management to Innovation - Satyamoorthy Kabilan | Future Knowledge Management | Scoop.it

"Using knowledge management to help drive and sustain innovation is not a new idea. However, innovation does not always seem to be a major factor in knowledge management discussions. We need to remember that managing knowledge is not just about capture and dissemination—it is also very much about enabling the development of new ideas and driving innovation."

Karen du Toit's insight:

Innovation to be the main drive of KM! Totally agree!

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Design Thinking for Knowledge Management!

Design Thinking for Knowledge Management! | Future Knowledge Management | Scoop.it
by Naguib:

"Design thinking is a process of integrative thinking, a process rooted in the ability to examine and exploit opposing ideas and constraints to create solutions"- Tim Brown, IDEO.

According to Brown, designthinking has 3 main attributes: it is

1.  human centered

2.  collaborative and participatory; and

3.  driven by experimentation

The process begins with a single query: “What is the question that we are trying to answer?”

Karen du Toit's insight:

Process for KM!

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Theron Kelso's curator insight, December 26, 2013 1:38 PM

Similar to The Learn Startup question, "What do we want to learn?" Next is defining measures - "How will we know if we are successful?" A question that we should all ask in KM.

Julie Ekner Koch's curator insight, February 3, 2014 7:42 AM

I love the idea of working like a designer with knowledge and learning processes...get inspired.

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Managing confrontation in multicultural teams - Erin Meyer

Managing confrontation in multicultural teams - Erin Meyer | Future Knowledge Management | Scoop.it

Conflict and debate are considered essential to better decision making in some cultures, while in others, it’s downright rude. How do you bridge the cultural divide?
Read more at http://knowledge.insead.edu/leadership-management/organisational-behaviour/managing-confrontation-in-multicultural-teams-616?nopaging=1#W6dbwDgHMErjFsQ7.99

Karen du Toit's insight:

Preparation, depersonalisation and changing your language. Good advice!

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Julie Ekner Koch's curator insight, January 6, 2014 4:29 AM

The best performing teams are multicultural - so are the worst performing. Discover why here.

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Top 100 Directors research: knowledge management report in 2013 released | Legal Support Network

By Jade Thompson: "Our new Top 100 Directors research has been released, with the focus on knowledge management. This year we have added knowledge leaders to our Top 100 Directors research range. It’s an area of legal in which there’s a very broad range of views and little agreement on its definition, where it fits and where it’s going – but there’s also a big commonality: in what’s becoming a very competitive sector, every law firm must exploit knowledge. The study, carried out by Legal Support Network alongside sponsor Thomson Reuters Solcara, showed interesting results in this fairly new sector. A few key factors were; The legal sector can’t decide where knowledge sits, or if it’s an area that needs leadership. Only just over half of the top 100 have someone in charge of knowledge, either specifically or as a key part of their job. If you want a job in knowledge management, look to the top 50 firms. Nine in 10 of the top 25 and three-quarters of the top 50 have a knowledge leader position. Compare that to the next 50 – just 36% of those firms have someone in post. Knowledge leaders are increasingly coming from outside legal or professional services. As law firms cast their nets wider to fill knowledge roles, they’re pulling in capability from outside the sector. Knowledge is a well-balanced role in terms of gender equality. However, this may merely stem from the historical link with the PSL element of a firm being a popular choice for women reluctant to devote their whole lives to a firm. But it’s a stat to keep your eyes on. To read the full report, download your free copy here. http://bit.ly/lsntop100km2013 And click here to view the top 100 UK law firm knowledge management directors. http://bit.ly/top100kmdirectors
Karen du Toit's insight:
The importance of knowledge leaders!
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Victor Jimenez's curator insight, December 13, 2013 10:58 AM

Value of Knowledge Management: Distinguish Your Business

In this 2013 report on knowledge leaders in UK legal firms provided by Thomson Reuters Solcara and Legal Support Network, Sam Dimond, group director of knowledge at Norton Rose Fulbright, says knowledge is now about how a firm works, not just its knowledge assets. “As clients place ever more importance on value and efficiency, there are bound to be more senior roles focused on working smarter and using the firm’s experience to differentiate it from the competition. Many of these roles will have the KM badge but many will also be doing similar roles but with different titles, for example, head of quality standards, director of services delivery,” Sam Dimond said.

 

To me, Mr. Dimond’s comments provided during interview for this report reflect back on the perspective that KM is a management discipline on a level of importance same as project management and process management. To function, a KM strategy requires an understanding of how the organization operates and when integrated properly a KM strategy will provide a distinct picture of the organization’s capability to deliver value to it’s customers.

 

I’d be greatly interested in hearing from others on their efforts to use KM as a method to not only improve their business processes but to serve as the mechanism that captures new ammunition for marketing your business more effectively. Thoughts on this can respond to this discussion or reach me via LinkedIn at www.linkedin.com/pub/victor-jimenez/32/737/b48/ or on Twitter at @VictorThCleaner

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Corporate Memory and Personal Knowledge Management – A Dichotomy? | Communities and Collaboration

Corporate Memory and Personal Knowledge Management – A Dichotomy? | Communities and Collaboration | Future Knowledge Management | Scoop.it

Steve Dale:

"I was recently asked to give a talk to a breakfast meeting of the Managing Partners’ Forum (MPF). The focus of the talk was around the possible dichotomy (or misalignment) of the development needs of the individual and the demands of the organisation they work for. At times these needs align, sometimes they need to be reconciled and at other times they diverge. Nothing radical in that statement, but does the organisation believe there is an asset value in the personal networks that the employee develops, maintains, cultivates and nurtures whilst on the payroll, and if so, does it exploit it at the expense or detriment to the employee?  

These networks are increasingly likely to traverse the boundaries of the organisations’ directly employed staff, and embrace customers, stakeholders, partners and even competitors. This is what the much-hyped term “Social Business” is really all about. - See more at: http://steve-dale.net/2013/11/29/corporate-memory-and-personal-knowledge-management-a-dichotomy/#sthash.APKZPdf1.dpuf
 

Karen du Toit's insight:

Social networks and social business! Interesting points!

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Dr. Dan's Knowledge Management "Rules"

Dr. Dan's Knowledge Management "Rules" | Future Knowledge Management | Scoop.it

Dr. Dan Kirsch's insight:

"Never try to teach a pig to sing.  It's a waste of your time, and

it annoys the pig."  (Robert Heinlein)

 

Many an enthusiastic KM'er has frittered away the hours, days, and weeks trying to do just that.  It is rather unlikely that you'll be able to simply turn senior organizational leadership into "senior leadership with a deep understanding of all things that are KM."  We can hope, but that's not exactly realistic.

 

Karen du Toit's insight:

Interesting analogy!

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Dan Kirsch's curator insight, November 13, 2013 9:34 AM

"Never try to teach a pig to sing.  It's a waste of your time, and

it annoys the pig."  (Robert Heinlein)


Many an enthusiastic KM'er has frittered away the hours, days, and weeks trying to do just that.  It is rather unlikely that you'll be able to simply turn senior organizational leadership into "senior leadership with a deep understanding of all things that are KM."  We can hope, but that's not exactly realistic.


"Understanding Pig Theory" is all about recognizing that It is by far easier and much more effective to instead have KM'ers learn how to develop organizational strategy, and then to push forward that strategy.  Identify the organizational performance gaps and then determine what knowledge gaps impact those.  Examine known knowledge gaps and determine what organizational gaps those in turn open or close.  Develop the right outcome-based performance metrics to validate the success of closing those gaps.  Tie all of this to the organizational strategy.  This is much less annoying than trying to teach the pig to sing, and the pig will appreciate it a whole lot more.


Rule #4 is all about showing how KM fits with the organizational strategy, and recognizing that this approach is much more likely to succeed than trying to teach the pig to sing.

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What did Confucius know about Knowledge Management? - by Chris Collison

What did Confucius know about Knowledge Management? - by Chris Collison | Future Knowledge Management | Scoop.it
Confucius is the next in my series of famous leaders on knowledge management, although he spoke much more about learning and wisdom than knowledge itself.Confucius introduced three key virtues:  Ré

Rén, Li and Yi.

Rén relates to humanity, and the relationships between two people. It causes people to remember that they is never alone, and that everyone has these relationships to fall back on, being a member of a family, the state, and the world.

(Or a network, I’m sure we could add today)

Li consists of the norms of proper social behaviour as taught to others by fathers, village elders and government officials. The teachings of li promoted ideals such as brotherliness, righteousness, good faith and loyalty. The influence of li guided public expectations, such as the loyalty to superiors and respect for elders.  Li is sometimes describes as “the way things society expects things to be”.

Finally. Yi is an internal controller which gives the person the ability to make right judgments about the people and situations and to react accordingly. Confucius stated that truth can be hidden sometimes and most common reaction to the situation is not always the best one and the possession of Yi principle helps to define the true nature of things.

Karen du Toit's insight:

Another great one!

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