"This eBook will explore four key steps that can lead to a highly successful knowledge management implementation.
Lots of companies have attempted to leverage knowledge management both internally and externally, but maximizing its use and value has not always proven easy. For many companies, it’s been a frustrating journey of implementing a knowledge solution only to find few people use it.
Step 1 – Know what Knowledge Management is
Step 2 – Hire a dedicated Knowledge Administrator
Step 3 – Make knowledge a key part of your Customer Care Strategy
Step 4 – Consider multiple ways to use knowledge"
White Paper: written by Moxie Software.
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