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Knowledge Management Spotlight: Why Leaders Matter for a Culture of Collaboration

Knowledge Management Spotlight: Why Leaders Matter for a Culture of Collaboration | Future Knowledge Management | Scoop.it

"In part two of our interview with Alice MacGillivray, she talks about why leadership is critical to a culture of collaboration. In part one of this interview, she talked about boundaries, leadership, and use of edge-effect. Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership. Alice co-designed and directed the first MA in knowledge management and has published and presented at international conferences on KM and leadership topics. You can read her wrote at her blog 4KM.net and follow her on Twitter @4KM

Karen du Toit's insight:

The impact of leadership on KM! 

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The evolution of Knowledge Management in organizations
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Knowledge & Resource Manager - Nancy Hartman

Describes the functions of a Knowledge & Resource Manager and explains how I can fulfill this role for a company that is not large enough to staff each service ...
Karen du Toit's insight:

The functions of a Knowledge and Resource Manager explained!

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What's on your BI & knowledge management reading list? - EditorEye

What's on your BI & knowledge management reading list? - EditorEye | Future Knowledge Management | Scoop.it
EditorEye's recommended list of business intelligence blogs and resources for knowledge managers, information analysts and CIOs.

Via Greg Deckler
Karen du Toit's insight:

Great compilation of information sources!

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Greg Deckler's curator insight, May 26, 9:12 AM

Great list of blogs to read about BI. 

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Overviews from APQC's 2015 Knowledge Management Conference (Collection)

Overviews from APQC's 2015 Knowledge Management Conference (Collection) | Future Knowledge Management | Scoop.it
APQC hosted its 20th Annual Knowledge Management (KM) Conference on April 30 – May 1, 2015.The conference focused on how innovative leaders and organizations progress toward the ideal of the knowledge-driven enterprise. This collection contains overviews of the conference sessions in which KM leaders and practitioners shared current strategies and practices.
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Great compilation!

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2015 Southern African Knowledge Management Summit 27-29 May

2015 Southern African Knowledge Management Summit 27-29 May | Future Knowledge Management | Scoop.it
Shaping minds for Africa: knowledge management as a competitive strategy

 

"Workshops:

Knowledge Mapping & Auditing (Patrick Lambe, Straits Knowledge, Singapore)Informal networks & social network analysis (Aldu Cornelissen, University of Stellenbosch)A round table discussion about Knowledge Leadership (Prof Adeline du Toit, University of Pretoria & Dr Andrew Kok, Western Cape Government)And two more…

Keynote speakers:

Patrick Lambe (Straits Knowledge, Singapore)Dr Niel Rall (Leadership Dynamics)

You can also expect to hear more about the harvesting of knowledge in a sensor rich and multi-source data environment (related to big data), networked knowledge sense and gamification at the Summit.

Lastly, be prepared for ample opportunity for interactive knowledge sharing, reflection and collective meaning-making (details to follow). A.k.a Knowledge Management in action!

To-do’s

Register your interestRegister before 24 April 2015 and qualify for the early bird rateBook your accommodation at the conference venue to ensure a spaceContact us to discuss a sponsorship"
Karen du Toit's insight:

Worth attending!

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What Are the Required Skills for Today's Digital Workforce? - Dion Hinchcliffe

What Are the Required Skills for Today's Digital Workforce? - Dion Hinchcliffe | Future Knowledge Management | Scoop.it

Are there new ways to think about our digital workplace skills that allows us to take our thinking up to a new plane, the next meta-level of thinking and working where we have much higher leverage, can manage change that is an order of magnitude or greater in volume than today, work in fundamentally better and smarter new ways — and perhaps even work a bit less — yet produce much more value?

Karen du Toit's insight:

Explanation of the new set of digital skills needed!

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KM past and present: Five megatrends

KM past and present: Five megatrends | Future Knowledge Management | Scoop.it
'In a different way, customer support has become personal again.' Many issues affect knowledge management but five key ones are big data, cybersecurity, mobility, social analytics and customer engagement. The availability of big data has opened many options for understanding everything from customer preferences to medical outcomes. Amidst all that data, concerns about security have grown, so cybersecurity is taking on new importance. Mobility has become pervasive and affects nearly every element in KM, while social analytics is providing insights at a personal level that were never possible before. Finally, although those four factors feed into many KM objectives, enhancing customer engagement has taken a place at the top of the priority list for virtually every company and is likely to remain there for some time.
Karen du Toit's insight:
KM mega trends being discussed!
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Rachael Johnson's curator insight, April 20, 6:28 AM

An interesting look at some new developments that are affecting knowledge management within organisations. Will they help shape how knowledge management is practised in the future?

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A Case Study in 'Sustainable' Knowledge Management : The Rockefeller Foundation

A Case Study in 'Sustainable' Knowledge Management : The Rockefeller Foundation | Future Knowledge Management | Scoop.it

"About a year ago, the Oceans and Fisheries team at The Rockefeller Foundation embarked on a new initiative focused on the challenges faced by small-scale fisheries worldwide and on improving the health and well-being of the people who are dependent on these threatened environments. Like any program officer worth his or her salt, the team started its decision-making and strategy-setting process with a couple of fundamental questions:

What do we already know about work being done in this field?How successful has that work been?But what Rockefeller did to answer these questions wasn't so typical. With the encouragement of its own evaluation and learning team, along with the technical and methodological support of Foundation Center's IssueLab service and the issue expertise of IMM Ltd., the foundation supported a synthesis review of already existing evaluative evidence that drew on findings from both the academic and "gray" literature—the literally hundreds of evaluations and case studies that had already been done on the topic—to identify and describe twenty key factors believed to influence success in small-scale coastal fisheries management. Throughout the review, the researchers regularly engaged in conversations with Rockefeller's program team, helping to inform the team's developing strategy with existing evidence from the field. The intensive, rapid knowledge gathering effort resulted in a formal report."
Karen du Toit's insight:

Gabi Fitz : "...we all need to approach our investments in knowledge management with the larger view of shared resources and sustainability in mind."

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Knowledge Managers: Who They Are and What They Do - James McKeen and D Sandy Staples

Knowledge Managers: Who They Are and What They Do - James McKeen and D Sandy Staples | Future Knowledge Management | Scoop.it
Findings of a survey to reveal the characteristics of knowledge managers and knowledge management initiatives, primarily from US and Canadian organizations

 

"Abstract: Knowledge management (the process) and knowledge managers (the people) are recent organizational phenomena. The latter (the knowledge managers) are those key individuals charged with the task of making the former (knowledge management) successful. Due to the recent emergence of these organizational initiatives, a study of knowledge managers – who they are and what they do – was thought to be instructive and revealing as well as being sufficiently current to enable organizations to either adopt or adapt their knowledge management strategy. A survey to reveal the characteristics of knowledge managers as well as knowledge management initiatives was designed and distributed to practicing knowledge managers, primarily from US and Canadian organizations. This chapter, based on the analysis of 41 completed questionnaires, reveals the backgrounds, goals, ambitions, initiatives and challenges as self-assessed by these individuals. By pulling this information together, a rofile of a “typical” knowledge manager is presented. The question that remains to be asked is “Are these the most appropriate individuals to lead the KM charge”?


Alternative full text from LoPDF or LearningAceRe-published as: James D. McKeen, D. Sandy Staples: Knowledge Managers: Who They Are and What They Do. in: Clyde W. Holsapple (Ed.): Handbook on Knowledge Management 1: Knowledge Matters. Berlin: Springer (International Handbooks on Information Systems Volume 1), 2004, pp 21-41
Karen du Toit's insight:

Profile of the typical Knowledge Manager!

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Gina Gilbert's curator insight, April 14, 5:02 AM

A snapshot of what it is to be a knowledge manager and the role of knowledge managers in organisations based on a questionnaire.  Discusses progress made by organisations in terms of KM implementation and success (compared with the results from an earlier study).

 

Quote:

'Knowledge management can be interpreted as a religion. It has its well-known disciples and followers. It has recognized dogma not the least of which are the competing mantras of "KM as technology" vs

“KM as people”.

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7 Expensive Ways Lawyers Fail at Knowledge Management - The Cyber Advocate

7 Expensive Ways Lawyers Fail at Knowledge Management - The Cyber Advocate | Future Knowledge Management | Scoop.it
First in my series on knowledge management for lawyers, check out the 7 expensive ways lawyers fail at knowledge management.

 

This post is the first in my continuing series “KM 101 for Lawyers”


As an attorney, particularly a litigator, I’m conscious of how much valuable information I carry with me just from my experiences as an attorney.  I’m usually able to tell you right from the start of a case whether discovery will require filing a motion to compel.  I’ll be able to tell approximately how long a mediation will take.  I’ll even be able to predict at what point during the litigation the matter is most likely to settle.

I provide better service to my client, and increase the value of the services I provide, as a result of my experience.

That’s the essence of knowledge management – a business functions primarily due to the knowledge of its employees.  The best form of knowledge management takes the best of that information so that it can be analyzed, shared, improved upon and reused.  The result is higher quality, more predictable service to our clients, and more efficiency for our firm.

So why are we failing at knowledge management?

1) We’re reluctant to rely on the experience of others.2) When the Talent leaves, so does their Knowledge.3) We don’t track results.4) We have “Contact Sheets” when we should have Dossiers.5) We don’t categorize documents with tags.6) We never organized our depositions.7) The information we DO have is unused or unusable.
Karen du Toit's insight:

The importance of Knowledge Management for lawyers!

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7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub

7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub | Future Knowledge Management | Scoop.it

The single most important element of knowledge management is knowledge sharing. 

7 ways to encourage it:

Set an example at the top
Provide guidance
Provide adequate time
Make it easy
Gamify it
Incentivize it
Encourage alternative methods of sharing

Karen du Toit's insight:

Good practical advice!

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Olivia Millard's curator insight, September 18, 2014 11:56 AM

We do need to get this figured out.

Rachael Johnson's curator insight, April 20, 6:22 AM

A useful and practical guide to aiding knowledge sharing within an organisation

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Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki

Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki | Future Knowledge Management | Scoop.it

"Social network analysis is the mapping and measuring of relationships and flows between people, groups, organisations, computers or other information/knowledge processing entities." (Valdis Krebs, 2002). Social Network Analysis (SNA) is a method for visualizing our people and connection power, leading us to identify how we can best interact to share knowledge.


Via jean lievens
Karen du Toit's insight:

A great wiki to check out about social network analysis

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luiy's curator insight, September 11, 2014 5:45 PM

When to use:Visualize relationships within and outside of the organization.Facilitate identification of who knows who and who might know what - teams and individuals playing central roles - thought leaders, key knowledge brokers, experts, etc.Identify isolated teams or individuals and knowledge bottlenecks.Strategically work to improve knowledge flows.Accelerate the flow of knowledge and information across functional and organisational boundaries.Improve the effectiveness of formal and informal communication channels.Raise awareness of the importance of informal networks.

Chad Gorski's curator insight, May 18, 5:29 PM

Provides links to a variety of social network analysis tools

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Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch

Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch | Future Knowledge Management | Scoop.it

Dr. Dan Kirsch's insight:

"I stumbled upon the work of Grant Brownrigg of Grantland, and having said m-a-n-y times that there isn't a lot of humor in Knowledge Management think that this cartoon is both funny and "spot on" to some of the problems we've all run into during KM implementation!

 

If you're looking for some KM humor to lighten up your own KM implementation, I recommend that you take a look at Grantland.

 

And thanks very much to Grant for permission to post his cartoon here!"

 

Karen du Toit's insight:

KM humour! Thanks Dr Dan!

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Alain Piton's curator insight, September 3, 2014 5:24 AM

add your insight...

Ginny McGinty's curator insight, March 11, 6:47 AM

Just funny!

Yoke Wong's curator insight, April 13, 8:05 PM

My hubby always says RIM professionals are a bunch of boring people that just talk about records, information, knowledge, governance blah blah but hey look, we have a sense of humour too ;)

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The Coffee Connector | Tellart

The Coffee Connector | Tellart | Future Knowledge Management | Scoop.it

"Created in partnership with The Secret Little Agency for the Singapore Economic Development Board, the Coffee Connector is a beautiful object, seamless digital interaction, and social experiment–all in one.

Designed for high-end conferences and networking events, the Coffee Connector only brews a cup of coffee when two attendees work together to request one. Once you’ve found a partner, the machine’s exposed kinetic brewing process engages viewers and uses interactive touchpoints to support the EDB’s messaging."

Karen du Toit's insight:

This would work wonders at Knowledge Cafés!

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5 Benefits Of Integrating Knowledge Management Systems Into Corporate eLearning Platforms - eLearning Industry

5 Benefits Of Integrating Knowledge Management Systems Into Corporate eLearning Platforms - eLearning Industry | Future Knowledge Management | Scoop.it
Wondering about the benefits of Integrating Knowledge Management Systems Into Corporate eLearning Platforms? Check this article to find out 5 benefits.
Karen du Toit's insight:

Makes total sense!

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Document Management vs. Knowledge Management Systems: What Does Your Business Really Need?

Document Management vs. Knowledge Management Systems: What Does Your Business Really Need? | Future Knowledge Management | Scoop.it
Not sure what information management tools you need? Learn about the differences between document management and knowledge management systems.
Karen du Toit's insight:

Basics! 

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Blended Learning for Leadership Infographic - e-Learning Infographics

Blended Learning for Leadership Infographic - e-Learning Infographics | Future Knowledge Management | Scoop.it
The Blended Learning for Leadership Infographic shows how you can develop your blended learning better & improve the leadership experience in your business.

Via Edumorfosis, juandoming, JoelleYalin
Karen du Toit's insight:

Definitely integrated into Knowledge Management!

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KMWorld 100 COMPANIES That Matter in Knowledge Management

KMWorld 100 COMPANIES That Matter in Knowledge Management | Future Knowledge Management | Scoop.it

"...at KMWorld, knowledge management is an attitude, an approach, not an application, and that’s what we’re celebrating with this list—companies that offer the tools to analyze, augment, enhance, manage and extend information assets to maximize potential for organizations of all sizes. Our judging panel consists of colleagues, analysts, theorists and practitioners. Everyone involved in the judging process has his or her prejudices, of course, but we set those aside, and have assembled what you see listed, 100 companies whose products and services best meet the needs of our readership.

Knowledge management can be a bit of an elusive term. We have always maintained—especially now in 2015—that knowledge management is the umbrella under which all other technical disciplines fall, including (but not limited to) business intelligence, collaboration, competitive intelligence, content management, customer/experience relationship management, enterprise search and discovery, big data management, business process management, adaptive case management, imaging, workflow, document management, cognitive computing and so on. And, as we’ve done in the past, we have recognized a number of consultancies and research firms for their contributions to the broader view of knowledge management.

Since we first published it a decade-and-a-half ago, our list has recognized organizations leading the way in the knowledge economy. These aren’t the only companies that matter, rather, the ones agreed upon by the judging panel for KMWorld readers. The criteria for inclusion on the list vary, but those listed have things in common. Each has either helped to create a market, redefine it, enhance or extend it. They all share a fundamental motivation to innovatively meet and anticipate the widely diverse needs of customers with robust (but sometimes single-point) solutions to meet evolving customer requirement challenges.

For us here at KMWorld, knowledge management is an attitude, an approach, not an application, and that's what we're celebrating with this list-companies that offer the tools to analyze, augment, enhance, manage and extend information assets to maximize potential for organizations of all sizes.
Karen du Toit's insight:

"Knowledge Management is an attitude, an approach!" - Love this!

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4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable

4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable | Future Knowledge Management | Scoop.it
The rise of the Internet is changing the way employees interact and learn.

 

Here are a few trends transforming learning in the workplace.

1. Silos broken by social media2. Collective knowledge sharing3. Virtual face-to-face interaction4. Cloud storage
Karen du Toit's insight:

Impact on KM!

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Rachael Johnson's curator insight, April 20, 6:38 AM

A look at how digital natives will be using IT to manage and share knowledge

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Knowledge You Need to Know - An Industry Perspective on Knowledge Management

Knowledge You Need to Know - An Industry Perspective on Knowledge Management | Future Knowledge Management | Scoop.it

by Marty Lipa, Executive Director, Merck Manufacturing Division Knowledge Management and Learning Technologies COE

"To help organizations address the many complexities of capturing, converting and communicating existing and emerging knowledge, ISPE’s Pharmaceutical Engineering magazine has put together an electronic supplement on knowledge management that features a collection of thought-provoking articles developed by regulators, industry, service providers and academia.

Over the past several years, there has been a growing interest in the practice of knowledge management in the biopharmaceutical industry. This is evident through the increased internal and external attention biopharmaceutical companies have focused on knowledge management (KM), including discussion on KM strategies, attendance and presentations at KM-related conferences, KM publications and KM-focused workshops."

- See more at: http://blog.ispe.org/?p=1217&__scoop_post=303d75e0-79a0-11e4-c50b-90b11c3998fc&__scoop_topic=1334318#__scoop_post=303d75e0-79a0-11e4-c50b-90b11c3998fc&__scoop_topic=1334318

 

Karen du Toit's insight:

KM in the biopharmaceutical industry

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Knowledge management in support of enterprise risk management - Research Explorer : Aston University

Knowledge management in support of enterprise risk management - Research Explorer : Aston University | Future Knowledge Management | Scoop.it
AuthorsEduardo RodriguezJohn S. EdwardsResearch unitsOperations & Information Management Research GroupAbstractRisk management and knowledge management have so far been studied almost independently. The evolution of risk management to the holistic view of Enterprise Risk Management requires the destruction of barriers between organizational silos and the exchange and application of knowledge from different risk management areas. However, knowledge management has received little or no attention in risk management.
This paper examines possible relationships between knowledge management constructs related to knowledge sharing, and two risk management concepts: perceived quality of risk control and perceived value of enterprise risk management. From a literature review, relationships with eight knowledge management variables covering people, process and technology aspects were hypothesised. 
A survey was administered to risk management employees in financial institutions. The results showed that the perceived quality of risk control is significantly associated with four knowledge management variables: perceived quality of risk knowledge sharing, perceived quality of communication among people, web channel functionality, and risk management information system functionality. However, the relationships of the knowledge management variables to the perceived value of enterprise risk management are not significant. We conclude that better knowledge management is associated with better risk control, but that more effort needs to be made to break down organizational silos in order to support true Enterprise Risk Management.  http://www.igi-global.com/article/knowledge-management-in-support-of-enterprise-risk-management/117904 
Karen du Toit's insight:

Article available in PDF download

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7 Habits of Highly Successful Knowledge Managers - Stan Garfield

7 Habits of Highly Successful Knowledge Managers - Stan Garfield | Future Knowledge Management | Scoop.it
In the SIKM Leaders Community, Patti Anklam recently asked for suggestions about what makes knowledge managers effective. She cited my list:

Share what you have learned, created, and provedInnovate to be more creative, inventive, and imaginativeReuse what others have already learned, created, and provedCollaborate with others to take advantage of what they knowLearn by doing, from others, and from existing information

to which she added:

Connect peopleWork out loudPilot and prototype; refine; repeat'

Karen du Toit's insight:

Good lists!

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10 Steps to Leading Everyday Innovation - by Terry M. Farmer, Xavier Butte

10 Steps to Leading Everyday Innovation - by Terry M. Farmer, Xavier Butte | Future Knowledge Management | Scoop.it
Leaders are now recognizing the need for innovation to solve the most challenging and costly organizational problems. Here are 10 steps your can take to foster everyday innovation.

 

"The need for continuous and sustained innovation has never been greater for organizations, regardless of size, industry, market, or profit vs. non-profit status. As markets continue to grow more global, open, and competitive and customer expectations become more diverse and demanding, innovation is everyone's business."

Karen du Toit's insight:

Also valuable to Knowledge Management practitioners

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Claude Emond's curator insight, January 13, 9:13 AM

Diversity is power

Claude Emond's curator insight, January 13, 9:13 AM

Diversity is power

CIM Academy's curator insight, January 19, 9:46 AM

A few practical steps for encouraging innovation internally.

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Algorithms Make Better Predictions — Except When They Don’t, by by Thomas C. Redman

Algorithms Make Better Predictions — Except When They Don’t, by by Thomas C. Redman | Future Knowledge Management | Scoop.it

"Predictive analytics is proving itself both powerful and perilous. Powerful, because advanced algorithms can take a near-unlimited number of factors into account, provide deep insights into variation, and scale to meet the needs of even the largest company. Perilous, because bad data and hidden false assumptions can seriously mislead. Further, algorithms cannot (yet, anyway) tap intuition — the soft factors that are not data inputs, the tacit knowledge that experienced managers deploy every day, nor the creative genius of innovators.

 

So what should managers, especially leaders, do? The obvious answer is employ both computer-based programs and your own intuition. In this post, I’ll use a series of simple plots to explain how to tap the potential of predictive analytics, sidestep the perils, and bring both the data and your good judgment to bear."


Via Bonnie Hohhof
Karen du Toit's insight:

Algorithms and predictive analytics - the importance of intuition!

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Twitter Analytics is now free for all: so what can libraries get out of it? - Ned Potter

Twitter Analytics is now free for all: so what can libraries get out of it? - Ned Potter | Future Knowledge Management | Scoop.it

Twitter stats packages are sort of fascinating but also not. I look at a fair few because I need to be able to talk about them in social media workshops: what tends to happen is I put my username in, go 'ooooh that's interesting!' a few times, but then never actually go back and check the analysis on a second occasion.

As individuals we don't really need Twitter stats apps (unless you take Twitter very seriously) but as organisations they can be genuinely useful. They can help us understand our network, show us what works (so we can build on it) and what doesn't (so we can phase it out).

For an analysis package to be useful to an organisation it really needs three qualities:

1. It must give you information you can ACT on. There are a million
stats apps out there, but if they don't tell you anything which you
can use to inform better practice for your twitter account, then they
don't really have any value.
2. It must NOT tweet things about that information on your behalf. Someapps tell you useful things - but they tell the rest of the world
those useful things too. I'm dubious about this at the best of times
(for me an auto-tweet saying "This week on Twitter: X follows /
unfollows, Y ReTweets and Z total reach!" either looks a bit awkward if X, Y and Z are small numbers, and a bit show-boaty if they're large) but I really don't think organisational accounts should have anything tweeted on their behalf.
3. It ideally needs to be free. Some things are worth paying for but
realistically it's hard to get the people who control the
purse-strings in libraries to shell-out for a Twitter stats annual
subscription...

Thankfully the official Twitter Analytics, newly available for all, meets all three of those criteria. If you just tweet as yourself, sign in to analytics.twitter.com and have a look a round at the things worth noting; it's interesting to see how few of your followers actually see your tweets, for example."


Karen du Toit's insight:

Great guide! Also for any corporate account!

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Karen du Toit's curator insight, September 4, 2014 3:47 AM

Great guide to make the most of your Twitter Analytics for your library or archive!

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48 Free September Webinars for Librarians | OEDB.org

48 Free September Webinars for Librarians | OEDB.org | Future Knowledge Management | Scoop.it

"Librarians are lifelong learners.  And we’re always on the look out for exciting professional development opportunities.  Fortunately for us, there are a great many amazing, free webinars being offered each month from a variety of sources, there’s bound to be something for everyone.  Check out these incredible free live webinars that you can participate in:

http://oedb.org/free-live-webinars-librarians/ "


Via Tom D'Amico (@TDOttawa)
Karen du Toit's insight:

Great resource for September!

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Karen du Toit's curator insight, September 3, 2014 1:52 AM

Great resource!

Gina Gilbert's curator insight, April 14, 5:10 AM

For future reference