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What is the future of Knowledge Management?, by David Griffiths

What is the future of Knowledge Management?, by David Griffiths | Future Knowledge Management | Scoop.it

 

What is the future of Knowledge Management? KM is in trouble in the present (see, “Is KM relevant anymore?”) and the signals are clear, adapt or risk being seen as irrelevant. We surely can’t continue to participate in the KM boundary conflict of the here-and-now, it is absorbing way too much energy and resource on arguments that are too often embedded in a bygone era. The focus needs to shift to shaping the future (keeping one eye on KM’s relevance in the present).

Nailing my colours to the mast, the next era of Knowledge Management practice will see the field complete its migration from a traditional tools-led approach to a competence/capability-led approach. 

Karen du Toit's insight:

Future of KM! Interesting!

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The evolution of Knowledge Management in organizations
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Knowledge You Need to Know - An Industry Perspective on Knowledge Management

Knowledge You Need to Know - An Industry Perspective on Knowledge Management | Future Knowledge Management | Scoop.it

by Marty Lipa, Executive Director, Merck Manufacturing Division Knowledge Management and Learning Technologies COE

"To help organizations address the many complexities of capturing, converting and communicating existing and emerging knowledge, ISPE’s Pharmaceutical Engineering magazine has put together an electronic supplement on knowledge management that features a collection of thought-provoking articles developed by regulators, industry, service providers and academia.

Over the past several years, there has been a growing interest in the practice of knowledge management in the biopharmaceutical industry. This is evident through the increased internal and external attention biopharmaceutical companies have focused on knowledge management (KM), including discussion on KM strategies, attendance and presentations at KM-related conferences, KM publications and KM-focused workshops."

- See more at: http://blog.ispe.org/?p=1217&__scoop_post=303d75e0-79a0-11e4-c50b-90b11c3998fc&__scoop_topic=1334318#__scoop_post=303d75e0-79a0-11e4-c50b-90b11c3998fc&__scoop_topic=1334318

 

Karen du Toit's insight:

KM in the biopharmaceutical industry

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Knowledge management in support of enterprise risk management - Research Explorer : Aston University

Knowledge management in support of enterprise risk management - Research Explorer : Aston University | Future Knowledge Management | Scoop.it
AuthorsEduardo RodriguezJohn S. EdwardsResearch unitsOperations & Information Management Research GroupAbstractRisk management and knowledge management have so far been studied almost independently. The evolution of risk management to the holistic view of Enterprise Risk Management requires the destruction of barriers between organizational silos and the exchange and application of knowledge from different risk management areas. However, knowledge management has received little or no attention in risk management.
This paper examines possible relationships between knowledge management constructs related to knowledge sharing, and two risk management concepts: perceived quality of risk control and perceived value of enterprise risk management. From a literature review, relationships with eight knowledge management variables covering people, process and technology aspects were hypothesised. 
A survey was administered to risk management employees in financial institutions. The results showed that the perceived quality of risk control is significantly associated with four knowledge management variables: perceived quality of risk knowledge sharing, perceived quality of communication among people, web channel functionality, and risk management information system functionality. However, the relationships of the knowledge management variables to the perceived value of enterprise risk management are not significant. We conclude that better knowledge management is associated with better risk control, but that more effort needs to be made to break down organizational silos in order to support true Enterprise Risk Management.  http://www.igi-global.com/article/knowledge-management-in-support-of-enterprise-risk-management/117904 ;
Karen du Toit's insight:

Article available in PDF download

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7 Habits of Highly Successful Knowledge Managers - Stan Garfield

7 Habits of Highly Successful Knowledge Managers - Stan Garfield | Future Knowledge Management | Scoop.it
In the SIKM Leaders Community, Patti Anklam recently asked for suggestions about what makes knowledge managers effective. She cited my list:

Share what you have learned, created, and provedInnovate to be more creative, inventive, and imaginativeReuse what others have already learned, created, and provedCollaborate with others to take advantage of what they knowLearn by doing, from others, and from existing information

to which she added:

Connect peopleWork out loudPilot and prototype; refine; repeat'

Karen du Toit's insight:

Good lists!

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10 Steps to Leading Everyday Innovation - by Terry M. Farmer, Xavier Butte

10 Steps to Leading Everyday Innovation - by Terry M. Farmer, Xavier Butte | Future Knowledge Management | Scoop.it
Leaders are now recognizing the need for innovation to solve the most challenging and costly organizational problems. Here are 10 steps your can take to foster everyday innovation.

 

"The need for continuous and sustained innovation has never been greater for organizations, regardless of size, industry, market, or profit vs. non-profit status. As markets continue to grow more global, open, and competitive and customer expectations become more diverse and demanding, innovation is everyone's business."

Karen du Toit's insight:

Also valuable to Knowledge Management practitioners

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Algorithms Make Better Predictions — Except When They Don’t, by by Thomas C. Redman

Algorithms Make Better Predictions — Except When They Don’t, by by Thomas C. Redman | Future Knowledge Management | Scoop.it

"Predictive analytics is proving itself both powerful and perilous. Powerful, because advanced algorithms can take a near-unlimited number of factors into account, provide deep insights into variation, and scale to meet the needs of even the largest company. Perilous, because bad data and hidden false assumptions can seriously mislead. Further, algorithms cannot (yet, anyway) tap intuition — the soft factors that are not data inputs, the tacit knowledge that experienced managers deploy every day, nor the creative genius of innovators.

 

So what should managers, especially leaders, do? The obvious answer is employ both computer-based programs and your own intuition. In this post, I’ll use a series of simple plots to explain how to tap the potential of predictive analytics, sidestep the perils, and bring both the data and your good judgment to bear."


Via Bonnie Hohhof
Karen du Toit's insight:

Algorithms and predictive analytics - the importance of intuition!

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Twitter Analytics is now free for all: so what can libraries get out of it? - Ned Potter

Twitter Analytics is now free for all: so what can libraries get out of it? - Ned Potter | Future Knowledge Management | Scoop.it

Twitter stats packages are sort of fascinating but also not. I look at a fair few because I need to be able to talk about them in social media workshops: what tends to happen is I put my username in, go 'ooooh that's interesting!' a few times, but then never actually go back and check the analysis on a second occasion.

As individuals we don't really need Twitter stats apps (unless you take Twitter very seriously) but as organisations they can be genuinely useful. They can help us understand our network, show us what works (so we can build on it) and what doesn't (so we can phase it out).

For an analysis package to be useful to an organisation it really needs three qualities:

1. It must give you information you can ACT on. There are a million
stats apps out there, but if they don't tell you anything which you
can use to inform better practice for your twitter account, then they
don't really have any value.
2. It must NOT tweet things about that information on your behalf. Someapps tell you useful things - but they tell the rest of the world
those useful things too. I'm dubious about this at the best of times
(for me an auto-tweet saying "This week on Twitter: X follows /
unfollows, Y ReTweets and Z total reach!" either looks a bit awkward if X, Y and Z are small numbers, and a bit show-boaty if they're large) but I really don't think organisational accounts should have anything tweeted on their behalf.
3. It ideally needs to be free. Some things are worth paying for but
realistically it's hard to get the people who control the
purse-strings in libraries to shell-out for a Twitter stats annual
subscription...

Thankfully the official Twitter Analytics, newly available for all, meets all three of those criteria. If you just tweet as yourself, sign in to analytics.twitter.com and have a look a round at the things worth noting; it's interesting to see how few of your followers actually see your tweets, for example."


Karen du Toit's insight:

Great guide! Also for any corporate account!

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Karen du Toit's curator insight, September 4, 3:47 AM

Great guide to make the most of your Twitter Analytics for your library or archive!

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48 Free September Webinars for Librarians | OEDB.org

48 Free September Webinars for Librarians | OEDB.org | Future Knowledge Management | Scoop.it

"Librarians are lifelong learners.  And we’re always on the look out for exciting professional development opportunities.  Fortunately for us, there are a great many amazing, free webinars being offered each month from a variety of sources, there’s bound to be something for everyone.  Check out these incredible free live webinars that you can participate in:

http://oedb.org/free-live-webinars-librarians/ "


Via Tom D'Amico (@TDOttawa)
Karen du Toit's insight:

Great resource for September!

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Karen du Toit's curator insight, September 3, 1:52 AM

Great resource!

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It's better to give than to receive: Personality affects knowledge exchange - Medical Xpress

It's better to give than to receive: Personality affects knowledge exchange - Medical Xpress | Future Knowledge Management | Scoop.it

"Personality plays an important role in knowledge exchange. Researchers at the Knowledge Media Research Center (KMRC) in Tübingen and the University of Tübingen validate Adam Grant's interaction styles in the context of knowledge transfer.

Givers share more important knowledge than takers, according to a recent study conducted by researchers at the Knowledge Media Research Center (KMRC) in Tübingen and the University of Tübingen. In a large online study, working professionals were classified as givers, matchers and takers based on a personality measure developed by Adam Grant (The Wharton School of the University of Pennsylvania). The researchers examined how these three interaction styles affected resource and information sharing. The main finding: Givers not only share more resources and more information, but they also share mainly the important information. Takers keep everything for themselves."
Karen du Toit's insight:

Givers, Takers and Matchers! Interesting take on personality in Knowledge Management.

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Gurteen Knowledge Letter: Issue 169 - July 2014 @DavidGurteen

Gurteen Knowledge Letter: Issue 169 - July 2014 @DavidGurteen | Future Knowledge Management | Scoop.it

"The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free."


Back copies: http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-letter


Karen du Toit's insight:

Always worth reading!

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Knowledge Sharing by David Gurteen at KHDA, Dubai (subtitled in Arabic)

This is a short video (subtitled in Arabic) of a Knowledge Cafe I run for the Knowledge and Human Development Authority (KHDA) in Dubai on 29th October 2013 ...
Karen du Toit's insight:

Gives a good overview of a knowledge café!

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Knowledge Management Spotlight: How Gamification Can Identify Unwritten Rules in KM Program - YouTube ivd

"Lisa Austin, Manager, Knowledge & Information Management, and Georgette Suggs, Document Management Specialist -- KM, from Williams and Bush Brothers & Company talk about unwritten rules that will make or break your KM program, how leaders create unwritten rule and how KM Gamification can help."

Karen du Toit's insight:

Unwritten rules can prevent a KM programme successfully taking off!

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Developing a Knowledge Management Strategy Map | Peyman Akhavan, Reza Hosnavi Atashgah

Developing a Knowledge Management Strategy Map | Peyman Akhavan, Reza Hosnavi Atashgah | Future Knowledge Management | Scoop.it

"This paper is to discuss a knowledge management strategy map based on Kaplan and Norton’s strategy maps. In this way, KM strategies are reviewed first and then Kaplan and Norton’s strategy map concepts are introduced as an overall methodology for extracting KM strategy maps. The required context will be explored for deploying both knowledge creating and knowledge application strategies in the organization based on four balanced perspective of knowledge management considered in this paper. The authors determined these four issues as balanced dimensions in the knowledge management strategies. These balanced dimensions are intellectual capital, KM processes, value creating dimension and KM performance dimension. Finally, a list is determined that includes various measures for each perspective. The identified critical success factors of the four balanced dimension can also act as a guideline for KM experts in the organizations. This helps to ensure that the essential issues are covered during design and implementation phase of knowledge management strategies."


Download here: http://sitic.org/wp-content/uploads/Developing-a-Knowledge-Management-Strategy-Map.pdf


Karen du Toit's insight:

Download available!

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#SLA2014 – Knowledge management from the trenches | Marie Grace Cannon

#SLA2014 – Knowledge management from the trenches | Marie Grace Cannon | Future Knowledge Management | Scoop.it

"KM From the trenches: practical tips for making knowledge management work in your organisation by Ulla de Stricker (de Stricker Associates), Deborah Keller (Keller & Associates) and Cynthia Shamel (Shamel Information Services)"


Feedback from Marie Cannon on the session at SLA2014:


"... key points and advice the panel gave throughout the session:

-  Getting senior management on board

- Facilitating

- Learn about the work of others

- Tactics for implementing KM 


Karen du Toit's insight:

KM practical tips!

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Théophile Prevel's curator insight, July 9, 2:06 PM

Cool hands-on ideas about KM

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A Case Study in 'Sustainable' Knowledge Management : The Rockefeller Foundation

A Case Study in 'Sustainable' Knowledge Management : The Rockefeller Foundation | Future Knowledge Management | Scoop.it

"About a year ago, the Oceans and Fisheries team at The Rockefeller Foundation embarked on a new initiative focused on the challenges faced by small-scale fisheries worldwide and on improving the health and well-being of the people who are dependent on these threatened environments. Like any program officer worth his or her salt, the team started its decision-making and strategy-setting process with a couple of fundamental questions:

What do we already know about work being done in this field?How successful has that work been?But what Rockefeller did to answer these questions wasn't so typical. With the encouragement of its own evaluation and learning team, along with the technical and methodological support of Foundation Center's IssueLab service and the issue expertise of IMM Ltd., the foundation supported a synthesis review of already existing evaluative evidence that drew on findings from both the academic and "gray" literature—the literally hundreds of evaluations and case studies that had already been done on the topic—to identify and describe twenty key factors believed to influence success in small-scale coastal fisheries management. Throughout the review, the researchers regularly engaged in conversations with Rockefeller's program team, helping to inform the team's developing strategy with existing evidence from the field. The intensive, rapid knowledge gathering effort resulted in a formal report."
Karen du Toit's insight:

Gabi Fitz : "...we all need to approach our investments in knowledge management with the larger view of shared resources and sustainability in mind."

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Knowledge Managers: Who They Are and What They Do - James McKeen and D Sandy Staples

Knowledge Managers: Who They Are and What They Do - James McKeen and D Sandy Staples | Future Knowledge Management | Scoop.it
Findings of a survey to reveal the characteristics of knowledge managers and knowledge management initiatives, primarily from US and Canadian organizations

 

"Abstract: Knowledge management (the process) and knowledge managers (the people) are recent organizational phenomena. The latter (the knowledge managers) are those key individuals charged with the task of making the former (knowledge management) successful. Due to the recent emergence of these organizational initiatives, a study of knowledge managers – who they are and what they do – was thought to be instructive and revealing as well as being sufficiently current to enable organizations to either adopt or adapt their knowledge management strategy. A survey to reveal the characteristics of knowledge managers as well as knowledge management initiatives was designed and distributed to practicing knowledge managers, primarily from US and Canadian organizations. This chapter, based on the analysis of 41 completed questionnaires, reveals the backgrounds, goals, ambitions, initiatives and challenges as self-assessed by these individuals. By pulling this information together, a rofile of a “typical” knowledge manager is presented. The question that remains to be asked is “Are these the most appropriate individuals to lead the KM charge”?


Alternative full text from LoPDF or LearningAceRe-published as: James D. McKeen, D. Sandy Staples: Knowledge Managers: Who They Are and What They Do. in: Clyde W. Holsapple (Ed.): Handbook on Knowledge Management 1: Knowledge Matters. Berlin: Springer (International Handbooks on Information Systems Volume 1), 2004, pp 21-41
Karen du Toit's insight:

Profile of the typical Knowledge Manager!

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7 Expensive Ways Lawyers Fail at Knowledge Management - The Cyber Advocate

7 Expensive Ways Lawyers Fail at Knowledge Management - The Cyber Advocate | Future Knowledge Management | Scoop.it
First in my series on knowledge management for lawyers, check out the 7 expensive ways lawyers fail at knowledge management.

 

This post is the first in my continuing series “KM 101 for Lawyers”


As an attorney, particularly a litigator, I’m conscious of how much valuable information I carry with me just from my experiences as an attorney.  I’m usually able to tell you right from the start of a case whether discovery will require filing a motion to compel.  I’ll be able to tell approximately how long a mediation will take.  I’ll even be able to predict at what point during the litigation the matter is most likely to settle.

I provide better service to my client, and increase the value of the services I provide, as a result of my experience.

That’s the essence of knowledge management – a business functions primarily due to the knowledge of its employees.  The best form of knowledge management takes the best of that information so that it can be analyzed, shared, improved upon and reused.  The result is higher quality, more predictable service to our clients, and more efficiency for our firm.

So why are we failing at knowledge management?

1) We’re reluctant to rely on the experience of others.2) When the Talent leaves, so does their Knowledge.3) We don’t track results.4) We have “Contact Sheets” when we should have Dossiers.5) We don’t categorize documents with tags.6) We never organized our depositions.7) The information we DO have is unused or unusable.
Karen du Toit's insight:

The importance of Knowledge Management for lawyers!

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7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub

7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub | Future Knowledge Management | Scoop.it

The single most important element of knowledge management is knowledge sharing. 

7 ways to encourage it:

Set an example at the top
Provide guidance
Provide adequate time
Make it easy
Gamify it
Incentivize it
Encourage alternative methods of sharing

Karen du Toit's insight:

Good practical advice!

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Olivia Millard's curator insight, September 18, 11:56 AM

We do need to get this figured out.

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Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki

Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki | Future Knowledge Management | Scoop.it

"Social network analysis is the mapping and measuring of relationships and flows between people, groups, organisations, computers or other information/knowledge processing entities." (Valdis Krebs, 2002). Social Network Analysis (SNA) is a method for visualizing our people and connection power, leading us to identify how we can best interact to share knowledge.


Via jean lievens
Karen du Toit's insight:

A great wiki to check out about social network analysis

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luiy's curator insight, September 11, 5:45 PM

When to use:Visualize relationships within and outside of the organization.Facilitate identification of who knows who and who might know what - teams and individuals playing central roles - thought leaders, key knowledge brokers, experts, etc.Identify isolated teams or individuals and knowledge bottlenecks.Strategically work to improve knowledge flows.Accelerate the flow of knowledge and information across functional and organisational boundaries.Improve the effectiveness of formal and informal communication channels.Raise awareness of the importance of informal networks.

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Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch

Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch | Future Knowledge Management | Scoop.it

Dr. Dan Kirsch's insight:

"I stumbled upon the work of Grant Brownrigg of Grantland, and having said m-a-n-y times that there isn't a lot of humor in Knowledge Management think that this cartoon is both funny and "spot on" to some of the problems we've all run into during KM implementation!

 

If you're looking for some KM humor to lighten up your own KM implementation, I recommend that you take a look at Grantland.

 

And thanks very much to Grant for permission to post his cartoon here!"

 


Via Dr. Dan Kirsch
Karen du Toit's insight:

KM humour! Thanks Dr Dan!

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Dr. Dan Kirsch's curator insight, September 2, 11:09 AM

I stumbled upon the work of Grant Brownrigg of Grantland, and having said m-a-n-y times that there isn't a lot of humor in Knowledge Management think that this cartoon is both funny and "spot on" to some of the problems we've all run into during KM implementation!


If you're looking for some KM humor to lighten up your own KM implementation, I recommend that you take a look at Grantland.


And thanks very much to Grant for permission to post his cartoon here!

Alain Piton's curator insight, September 3, 5:24 AM

add your insight...

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The Coffee Connector | Tellart

The Coffee Connector | Tellart | Future Knowledge Management | Scoop.it

"Created in partnership with The Secret Little Agency for the Singapore Economic Development Board, the Coffee Connector is a beautiful object, seamless digital interaction, and social experiment–all in one.

Designed for high-end conferences and networking events, the Coffee Connector only brews a cup of coffee when two attendees work together to request one. Once you’ve found a partner, the machine’s exposed kinetic brewing process engages viewers and uses interactive touchpoints to support the EDB’s messaging."

Karen du Toit's insight:

This would work wonders at Knowledge Cafés!

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Knowledge Management - YouTube targeted for blind users!

"Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge.
An established discipline since 1991 (see Nonaka 1991), KM includes courses taught in the fields of business administration, information systems, management, and library and information sciences (Alavi & Leidner 1999). More recently, other fields have started contributing to KM research; these include information and media, computer science, public health, and public policy. Columbia University and Kent State University offer dedicated Master of Science degrees in Knowledge Management.


This video is targeted to blind users."

Karen du Toit's insight:

Great audio introduction!

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Ten rules for developing Knowledge Management solutions - by Joshua Milsapps | Focused on Performance

"One of the hot topics in many organizations right now is knowledge management. Whether its in the context of customer service, business strategy, human resources, or information technology managing knowledge is a serious concern in most organizations. Whenever one of these projects or programs is getting ramped up the temptation is always there to try to create the ultimate source of knowledge and wisdom. DON’T DO IT!K.I.S.S is the right approach for knowledge management, especially as you get ramped up. Trying to do too much out of the gate or getting overly complex is where you run into trouble."
Karen du Toit's insight:

Good to keep in mind!

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Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick

Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick | Future Knowledge Management | Scoop.it

"...the approach presented by Raouf Naggar, head of strategic development at the Hydro-Québec Research Institute (IREQ), this past June in Montréal. At the Conference Board's Executive Meeting of the Council for Information and Knowledge Management (CIKM), Mr. Naggar presented IREQ's approach to managing ideas in an environment and culture that in the past would typically work against sharing ideas. This is essentially due to the nature of its R&D activities and to the possible competition between researchers to obtain projects."

[...]

"Is there an effective way to change behaviour in large and established organizations? Can changing the value proposition to focus on motivators and community building work to shift the behaviour while sidestepping the monumental task of changing the culture in this or other large and established organizations?

IREQ is at the beginning stages of this process of drastically shifting organizational culture. The Institute's efforts to establish communities and motivate idea sharing through tapping into employees values are a work in progress that, if successful, will gather, store, and work to develop countless ideas that have the potential to improve the business."


Karen du Toit's insight:

By changing the value propositions! 

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KM Australia 2014 - Knowledge Border Crossings

KM Australia 2014 - Knowledge Border Crossings | Future Knowledge Management | Scoop.it

Knowledge Management Australia Congress is in its eleventh year and over this period we have seen KM go through many changes, answer many questions and confound many people. KM has changed as often as the social media landscape has changed, bringing many challenges but also opening many doors for collaboration and innovation.

In today’s world, knowledge is the greatest asset for an organisation. It is also the most reliable investment. Knowledge translates into revenue and assures continual stability, progress and advancement. The question is, how do you manage it effectively and how do you break down barriers so it can be collaborated successfully?

Knowledge Border Crossings focuses on knowledge sharing between different industries and across an organisation. The emphasis is to bring a varied mix of industries to share their journeys, and thereby collaborate across fields.


Programme: http://www.kmaustralia.com/programme.htm

Articles and posts: http://www.kmaustralia.com/KMAustraliaarticles.htm


Karen du Toit's insight:

The conference is active now. Helpful to follow the #kmaus hashtag 

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Does your Company know what it knows? How Knowledge Management can change your business, by Lori Weeks

Does your Company know what it knows? How Knowledge Management can change your business, by Lori Weeks | Future Knowledge Management | Scoop.it

"The term “knowledge management” (or KM) is a concept that surfaced about two decades ago, and it continues to evolve and develop as technology expands, the world flattens, and global companies are the norm. Nevertheless, a precise definition of KM remains elusive. Peter Drucker, the father of KM, defines the term as “the coordination and exploitation of organizational knowledge resources, in order to create benefit and competitive advantage.” If it sounds boring, keep reading—KM is actually a fascinating, rapidly evolving field."

Karen du Toit's insight:

A fairly basic article about KM, but a good reminder about the necessity of KM!

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Théophile Prevel's curator insight, July 14, 1:09 PM

This article reminds us what is KM, an why it is a major issue for any company today more than ever.