Written by Steven C. Bennett:
The legal profession increasingly relies on two forms of knowledge management: Intra-organizational and client facing.
"In these times of economic trouble, law firm clients have become ever more demanding regarding legal service fees. Clients continue to tighten their belts despite some signs of economic improvement. To meet client expectations, firms seek to increase efficiency and productivity without sacrificing quality. One significant change many firms are undertaking is the implementation of knowledge management (KM) systems.
Knowledge management is the process of sharing resources between attorneys and staff within a firm, and between firms and their clients, to reduce inefficiencies and improve service quality. By cutting the time attorneys spend on matters while maintaining the quality of finished product, legal services may become more affordable."