by David Griffiths
Are you managing your sense making (feedback) processes? The KM first step: Wait to react or act to prevent? Basically whatever the organisational problem, whatever the recommended process of response, whatever the “3 step”, “5 step”, “10 step” or “ultimate step” process for “KM strategy”, “communities of practice”, “KM implementation” etc., they are built upon a premise of four basic phases: Identify problem; engage with community; act to resolve; gather feedback and let the cycle begin again. A generic process that can be adapted to fit the need. Choose the number of steps, stick to the formula and as sure as Bob is your uncle, you have your latest strategy/planning solution.