Through learning we extend our capacity to create, to be part of the generative process of life” ―Peter Senge
For businesses the complexity of providing quality service is increasing. Not only are customers becoming more sophisticated in their expectations but also competition has increased. The reality of this situation is that organizations must be nimble and able to learn at a very rapid pace. This need goes beyond relying on a training program to address gaps in knowledge or capability. To stay competitive organizations need to look at ways to make capturing and sharing knowledge a part of everything it does."