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Six tips to improve the best free Knowledge Management tool available today, by David Griffiths

Six tips to improve the best free Knowledge Management tool available today, by David Griffiths | Future Knowledge Management | Scoop.it

"So, what is the best free Knowledge Management tool?

Conversation!

Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them.

Here are six tips to get your conversations and knowledge flowing..."

Karen du Toit's insight:

Tools for enhanced conversation!

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Future Knowledge Management
The evolution of Knowledge Management in organizations
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Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki

Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki | Future Knowledge Management | Scoop.it

"Social network analysis is the mapping and measuring of relationships and flows between people, groups, organisations, computers or other information/knowledge processing entities." (Valdis Krebs, 2002). Social Network Analysis (SNA) is a method for visualizing our people and connection power, leading us to identify how we can best interact to share knowledge.


Via jean lievens
Karen du Toit's insight:

A great wiki to check out about social network analysis

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luiy's curator insight, September 11, 2:45 PM

When to use:Visualize relationships within and outside of the organization.Facilitate identification of who knows who and who might know what - teams and individuals playing central roles - thought leaders, key knowledge brokers, experts, etc.Identify isolated teams or individuals and knowledge bottlenecks.Strategically work to improve knowledge flows.Accelerate the flow of knowledge and information across functional and organisational boundaries.Improve the effectiveness of formal and informal communication channels.Raise awareness of the importance of informal networks.

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Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch

Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch | Future Knowledge Management | Scoop.it

Dr. Dan Kirsch's insight:

"I stumbled upon the work of Grant Brownrigg of Grantland, and having said m-a-n-y times that there isn't a lot of humor in Knowledge Management think that this cartoon is both funny and "spot on" to some of the problems we've all run into during KM implementation!

 

If you're looking for some KM humor to lighten up your own KM implementation, I recommend that you take a look at Grantland.

 

And thanks very much to Grant for permission to post his cartoon here!"

 


Via Dr. Dan Kirsch
Karen du Toit's insight:

KM humour! Thanks Dr Dan!

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Dr. Dan Kirsch's curator insight, September 2, 8:09 AM

I stumbled upon the work of Grant Brownrigg of Grantland, and having said m-a-n-y times that there isn't a lot of humor in Knowledge Management think that this cartoon is both funny and "spot on" to some of the problems we've all run into during KM implementation!


If you're looking for some KM humor to lighten up your own KM implementation, I recommend that you take a look at Grantland.


And thanks very much to Grant for permission to post his cartoon here!

Alain Piton's curator insight, September 3, 2:24 AM

add your insight...

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The Coffee Connector | Tellart

The Coffee Connector | Tellart | Future Knowledge Management | Scoop.it

"Created in partnership with The Secret Little Agency for the Singapore Economic Development Board, the Coffee Connector is a beautiful object, seamless digital interaction, and social experiment–all in one.

Designed for high-end conferences and networking events, the Coffee Connector only brews a cup of coffee when two attendees work together to request one. Once you’ve found a partner, the machine’s exposed kinetic brewing process engages viewers and uses interactive touchpoints to support the EDB’s messaging."

Karen du Toit's insight:

This would work wonders at Knowledge Cafés!

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Knowledge Management - YouTube targeted for blind users!

"Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge.
An established discipline since 1991 (see Nonaka 1991), KM includes courses taught in the fields of business administration, information systems, management, and library and information sciences (Alavi & Leidner 1999). More recently, other fields have started contributing to KM research; these include information and media, computer science, public health, and public policy. Columbia University and Kent State University offer dedicated Master of Science degrees in Knowledge Management.


This video is targeted to blind users."

Karen du Toit's insight:

Great audio introduction!

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Ten rules for developing Knowledge Management solutions - by Joshua Milsapps | Focused on Performance

"One of the hot topics in many organizations right now is knowledge management. Whether its in the context of customer service, business strategy, human resources, or information technology managing knowledge is a serious concern in most organizations. Whenever one of these projects or programs is getting ramped up the temptation is always there to try to create the ultimate source of knowledge and wisdom. DON’T DO IT!K.I.S.S is the right approach for knowledge management, especially as you get ramped up. Trying to do too much out of the gate or getting overly complex is where you run into trouble."
Karen du Toit's insight:

Good to keep in mind!

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Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick

Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick | Future Knowledge Management | Scoop.it

"...the approach presented by Raouf Naggar, head of strategic development at the Hydro-Québec Research Institute (IREQ), this past June in Montréal. At the Conference Board's Executive Meeting of the Council for Information and Knowledge Management (CIKM), Mr. Naggar presented IREQ's approach to managing ideas in an environment and culture that in the past would typically work against sharing ideas. This is essentially due to the nature of its R&D activities and to the possible competition between researchers to obtain projects."

[...]

"Is there an effective way to change behaviour in large and established organizations? Can changing the value proposition to focus on motivators and community building work to shift the behaviour while sidestepping the monumental task of changing the culture in this or other large and established organizations?

IREQ is at the beginning stages of this process of drastically shifting organizational culture. The Institute's efforts to establish communities and motivate idea sharing through tapping into employees values are a work in progress that, if successful, will gather, store, and work to develop countless ideas that have the potential to improve the business."


Karen du Toit's insight:

By changing the value propositions! 

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KM Australia 2014 - Knowledge Border Crossings

KM Australia 2014 - Knowledge Border Crossings | Future Knowledge Management | Scoop.it

Knowledge Management Australia Congress is in its eleventh year and over this period we have seen KM go through many changes, answer many questions and confound many people. KM has changed as often as the social media landscape has changed, bringing many challenges but also opening many doors for collaboration and innovation.

In today’s world, knowledge is the greatest asset for an organisation. It is also the most reliable investment. Knowledge translates into revenue and assures continual stability, progress and advancement. The question is, how do you manage it effectively and how do you break down barriers so it can be collaborated successfully?

Knowledge Border Crossings focuses on knowledge sharing between different industries and across an organisation. The emphasis is to bring a varied mix of industries to share their journeys, and thereby collaborate across fields.


Programme: http://www.kmaustralia.com/programme.htm

Articles and posts: http://www.kmaustralia.com/KMAustraliaarticles.htm


Karen du Toit's insight:

The conference is active now. Helpful to follow the #kmaus hashtag 

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Does your Company know what it knows? How Knowledge Management can change your business, by Lori Weeks

Does your Company know what it knows? How Knowledge Management can change your business, by Lori Weeks | Future Knowledge Management | Scoop.it

"The term “knowledge management” (or KM) is a concept that surfaced about two decades ago, and it continues to evolve and develop as technology expands, the world flattens, and global companies are the norm. Nevertheless, a precise definition of KM remains elusive. Peter Drucker, the father of KM, defines the term as “the coordination and exploitation of organizational knowledge resources, in order to create benefit and competitive advantage.” If it sounds boring, keep reading—KM is actually a fascinating, rapidly evolving field."

Karen du Toit's insight:

A fairly basic article about KM, but a good reminder about the necessity of KM!

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Théophile Prevel's curator insight, July 14, 10:09 AM

This article reminds us what is KM, an why it is a major issue for any company today more than ever.

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Learning Circles @ Plan Zimbabwe - knowledge sharing & learning, by David Gurteen

Learning Circles @ Plan Zimbabwe - knowledge sharing & learning, by David Gurteen | Future Knowledge Management | Scoop.it

By David Gurteen:
"Its always good to hear inspiring stories of how organizations have gone that "extra mile" in their knowledge sharing and learning efforts. 

I recently learnt about how Plan Zimbabwe - part of the Plan international development organisation that promotes and protects the rights of children around the globe share and learn through regular learning circles and bi-annual staff conferences. 

Karen du Toit's insight:

Learning circles and bi-annual staff conferences for increasing knowledge sharing and learning in an organisation!

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Knowledge Management Strategy: vision, purpose and value generation in an era of social learning - YouTube

Jose Carlos Tenorio Favero:

"Knowledge Management Implementation: Things you should be aware of; How to align KM with business strategy and innovation in order to enhance performance and long term value generation; 
Organizational Culture and Resilience; KPIs and other important metrics; Knowledge Management and Digital Darwinism, about knowledge management, knowledge management, knowledge management framework, knowledge management market, knowledge management plan, knowledge management project, knowledge management strategy definition, managing knowledge, scope and significance of knowledge management, what is meant by knowledge management, why knowledge management"

Karen du Toit's insight:

Good framework!

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Knowledge Management events taking place around the world - Gurteen Event Calendar

Knowledge Management events taking place around the world - Gurteen Event Calendar | Future Knowledge Management | Scoop.it

The Gurteen Event Calendar is a comprehensive global directory of conferences, seminars, workshops and courses on subjects relating to the themes of this site. 

Karen du Toit's insight:

Comprehensive list!

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Why Is Knowledge Management So Important to the Service Desk? - Rick Joslin

Why Is Knowledge Management So Important to the Service Desk? - Rick Joslin | Future Knowledge Management | Scoop.it

"Implementing knowledge management within a support organization to improve the service desks abilities to respond to customer issues benefits the organization, the support staff, and the customers. Here are just a few reasons why organizations implement knowledge management:

Speed in response is important, as it gets customers back to work faster and makes for a happier customer. Technology is getting too complex for any one person to know everything.Consistency is a key to service quality.Support is one of the most stressful jobs.There is just not enough time to train every support analyst on every product you support.There is just not enough time to train every support analyst on every product you support.Most support managers are always looking for opportunities to improve the first contact resolution rates, as they know this lowers the cost of support and increases customer satisfaction.Implementing a self-service knowledge base gives customers a choice for support.
Karen du Toit's insight:

KM's advantage for the service desk!

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Knowledge management: Unleash the power, By Matt Byrne - The Lawyer

Knowledge management: Unleash the power, By Matt Byrne - The Lawyer | Future Knowledge Management | Scoop.it

"Information and experience are invisible yet valuable assets which some firms are leveraging to build stronger client relationships 

How useful to your firm is knowledge management (KM) and your KM team? The question is more relevant these days than ever because even in this era of Big Data, automation and disaggregation, many firms are still failing to marshal their in-house know-how in a structured way.

The consequences can be serious, with lost market share, clients and opportunities all resulting from a muddled approach to KM."

[...]

"But a growing number of firms are building client-facing structures and systems into their thinking. This could include the sharing of knowledge with clients, interacting with them in a more regular or systematic manner or simply being more proactive about client-facing KM.

Take Olswang....

Karen du Toit's insight:

Case study of Olswang being used. Good to read. 

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Julie Ekner Koch's curator insight, April 9, 12:28 AM

Great case of how KM should be not only internal but also client-directed

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Twitter Analytics is now free for all: so what can libraries get out of it? - Ned Potter

Twitter Analytics is now free for all: so what can libraries get out of it? - Ned Potter | Future Knowledge Management | Scoop.it

Twitter stats packages are sort of fascinating but also not. I look at a fair few because I need to be able to talk about them in social media workshops: what tends to happen is I put my username in, go 'ooooh that's interesting!' a few times, but then never actually go back and check the analysis on a second occasion.

As individuals we don't really need Twitter stats apps (unless you take Twitter very seriously) but as organisations they can be genuinely useful. They can help us understand our network, show us what works (so we can build on it) and what doesn't (so we can phase it out).

For an analysis package to be useful to an organisation it really needs three qualities:

1. It must give you information you can ACT on. There are a million
stats apps out there, but if they don't tell you anything which you
can use to inform better practice for your twitter account, then they
don't really have any value.
2. It must NOT tweet things about that information on your behalf. Someapps tell you useful things - but they tell the rest of the world
those useful things too. I'm dubious about this at the best of times
(for me an auto-tweet saying "This week on Twitter: X follows /
unfollows, Y ReTweets and Z total reach!" either looks a bit awkward if X, Y and Z are small numbers, and a bit show-boaty if they're large) but I really don't think organisational accounts should have anything tweeted on their behalf.
3. It ideally needs to be free. Some things are worth paying for but
realistically it's hard to get the people who control the
purse-strings in libraries to shell-out for a Twitter stats annual
subscription...

Thankfully the official Twitter Analytics, newly available for all, meets all three of those criteria. If you just tweet as yourself, sign in to analytics.twitter.com and have a look a round at the things worth noting; it's interesting to see how few of your followers actually see your tweets, for example."


Karen du Toit's insight:

Great guide! Also for any corporate account!

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Karen du Toit's curator insight, September 4, 12:47 AM

Great guide to make the most of your Twitter Analytics for your library or archive!

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48 Free September Webinars for Librarians | OEDB.org

48 Free September Webinars for Librarians | OEDB.org | Future Knowledge Management | Scoop.it

"Librarians are lifelong learners.  And we’re always on the look out for exciting professional development opportunities.  Fortunately for us, there are a great many amazing, free webinars being offered each month from a variety of sources, there’s bound to be something for everyone.  Check out these incredible free live webinars that you can participate in:

http://oedb.org/free-live-webinars-librarians/ "


Via Tom D'Amico (@TDOttawa)
Karen du Toit's insight:

Great resource for September!

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It's better to give than to receive: Personality affects knowledge exchange - Medical Xpress

It's better to give than to receive: Personality affects knowledge exchange - Medical Xpress | Future Knowledge Management | Scoop.it

"Personality plays an important role in knowledge exchange. Researchers at the Knowledge Media Research Center (KMRC) in Tübingen and the University of Tübingen validate Adam Grant's interaction styles in the context of knowledge transfer.

Givers share more important knowledge than takers, according to a recent study conducted by researchers at the Knowledge Media Research Center (KMRC) in Tübingen and the University of Tübingen. In a large online study, working professionals were classified as givers, matchers and takers based on a personality measure developed by Adam Grant (The Wharton School of the University of Pennsylvania). The researchers examined how these three interaction styles affected resource and information sharing. The main finding: Givers not only share more resources and more information, but they also share mainly the important information. Takers keep everything for themselves."
Karen du Toit's insight:

Givers, Takers and Matchers! Interesting take on personality in Knowledge Management.

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Gurteen Knowledge Letter: Issue 169 - July 2014 @DavidGurteen

Gurteen Knowledge Letter: Issue 169 - July 2014 @DavidGurteen | Future Knowledge Management | Scoop.it

"The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free."


Back copies: http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-letter


Karen du Toit's insight:

Always worth reading!

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Knowledge Sharing by David Gurteen at KHDA, Dubai (subtitled in Arabic)

This is a short video (subtitled in Arabic) of a Knowledge Cafe I run for the Knowledge and Human Development Authority (KHDA) in Dubai on 29th October 2013 ...
Karen du Toit's insight:

Gives a good overview of a knowledge café!

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Knowledge Management Spotlight: How Gamification Can Identify Unwritten Rules in KM Program - YouTube ivd

"Lisa Austin, Manager, Knowledge & Information Management, and Georgette Suggs, Document Management Specialist -- KM, from Williams and Bush Brothers & Company talk about unwritten rules that will make or break your KM program, how leaders create unwritten rule and how KM Gamification can help."

Karen du Toit's insight:

Unwritten rules can prevent a KM programme successfully taking off!

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Developing a Knowledge Management Strategy Map | Peyman Akhavan, Reza Hosnavi Atashgah

Developing a Knowledge Management Strategy Map | Peyman Akhavan, Reza Hosnavi Atashgah | Future Knowledge Management | Scoop.it

"This paper is to discuss a knowledge management strategy map based on Kaplan and Norton’s strategy maps. In this way, KM strategies are reviewed first and then Kaplan and Norton’s strategy map concepts are introduced as an overall methodology for extracting KM strategy maps. The required context will be explored for deploying both knowledge creating and knowledge application strategies in the organization based on four balanced perspective of knowledge management considered in this paper. The authors determined these four issues as balanced dimensions in the knowledge management strategies. These balanced dimensions are intellectual capital, KM processes, value creating dimension and KM performance dimension. Finally, a list is determined that includes various measures for each perspective. The identified critical success factors of the four balanced dimension can also act as a guideline for KM experts in the organizations. This helps to ensure that the essential issues are covered during design and implementation phase of knowledge management strategies."


Download here: http://sitic.org/wp-content/uploads/Developing-a-Knowledge-Management-Strategy-Map.pdf


Karen du Toit's insight:

Download available!

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#SLA2014 – Knowledge management from the trenches | Marie Grace Cannon

#SLA2014 – Knowledge management from the trenches | Marie Grace Cannon | Future Knowledge Management | Scoop.it

"KM From the trenches: practical tips for making knowledge management work in your organisation by Ulla de Stricker (de Stricker Associates), Deborah Keller (Keller & Associates) and Cynthia Shamel (Shamel Information Services)"


Feedback from Marie Cannon on the session at SLA2014:


"... key points and advice the panel gave throughout the session:

-  Getting senior management on board

- Facilitating

- Learn about the work of others

- Tactics for implementing KM 


Karen du Toit's insight:

KM practical tips!

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Théophile Prevel's curator insight, July 9, 11:06 AM

Cool hands-on ideas about KM

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Knowledge management underutilized by money managers - Thao Hua

BY THAO HUA:

"Money managers are hard-pressed to apply knowledge management, despite professing its importance in an era of intense competition and difficult market conditions, a survey sponsored by Pensions & Investments and the University of Oxford shows.

“Most respondents believe themselves to be more familiar with the concept of knowledge management compared to their organization,” said Gordon Clark, director of the Smith School of Enterprise and the Environment, Oxford University, Oxford, England. “When you broaden that question to the asset management industry, the majority (of those surveyed) believes that the industry isn't really familiar with it at all, suggesting that while there are certain asset managers who are good at it, the overall industry is probably not taking (knowledge management) seriously enough.”

Knowledge management is defined loosely as the systematic process of identifying, creating and sharing intellectual capital within a firm to gain a competitive advantage.

Implementing a knowledge management system could achieve a more stable business model for firms that don't yet have a process in place, according to 56% of respondents to the survey."


Via pkraghu
Karen du Toit's insight:

Survey about KM!

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Advice for someone new to Knowledge Management - Dr Bonnie Cheuk

Advice for someone new to Knowledge Management - Dr Bonnie Cheuk | Future Knowledge Management | Scoop.it


"My friend, if you stay focus on the business goals and understand what is high up on your management team's radar, you can make Knowledge Management whatever you want it to be. By the way, avoid using the term "knowledge management",  just talk about how best to connect, collaborate and share knowledge to get work done better and faster (and to develop talents). I have been in this field since 1996, I am regenerating myself every few years, I never have a dull moment. Go for it!"

Karen du Toit's insight:

Good advice!

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White Paper: Moving the Needle on Knowledge Management

White Paper: Moving the Needle on Knowledge Management | Future Knowledge Management | Scoop.it

"This eBook will explore four key steps that can lead to a highly successful knowledge management implementation.

Lots of companies have attempted to leverage knowledge management both internally and externally, but maximizing its use and value has not always proven easy. For many companies, it’s been a frustrating journey of implementing a knowledge solution only to find few people use it.

Step 1 – Know what Knowledge Management is
Step 2 – Hire a dedicated Knowledge Administrator
Step 3 – Make knowledge a key part of your Customer Care Strategy
Step 4 – Consider multiple ways to use knowledge"

 

White Paper: written by Moxie Software.

Download White Paper


Via Knowurture
Karen du Toit's insight:

Free download

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The Long Tail of Knowledge: Big Data's Impact on Knowledge Management - Michael LoPresti

The Long Tail of Knowledge: Big Data's Impact on Knowledge Management - Michael LoPresti | Future Knowledge Management | Scoop.it
Making sense of large amounts of disorganized information that is spread across wide swaths of an organization has always been the defining challenge of knowledge management. In recent years, the ability for organizations to capture information about themselves, their customers, and every facet of their business has increased exponentially; the phenomenon, of course, is known as 'big data.' As troves of data grow, so too does the potential to leverage it, and one key to keeping up with that potential is through the implementation of systems and solutions that streamline your organization's ability to analyze it, access it, and act on it. In short, big data is spurring the symbolic 'long tail' of institutional knowledge to grow ever longer, and organizations must be prepared to adjust their knowledge management strategy to compensate.

 

http://www.econtentmag.com/Articles/News/News-Feature/The-Long-Tail-of-Knowledge-Big-Datas-Impact-on-Knowledge-Management-96285.htm


Via Bhojaraju Gunjal
Karen du Toit's insight:

Karen du Toit's insight:

Changing behaviour in an organisation the best way to address Big Data!

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