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Using 360-Degree Feedback to Emphasize Succession Management

Using 360-Degree Feedback to Emphasize Succession Management | Future Knowledge Management | Scoop.it

With senior leaders retiring in great numbers, many organizations lack candidates with the skills to replace them. Yet few are getting adequate help in planning for succession.
[...]

“People are just starting to retire en masse. Many organizations are saying we have a gap here and we’re concerned. Especially in government, the percentage of people who are going to retire in the next six years is frightening.”

“We were helping leaders select new hires with training in interviewing skills, on-boarding, leadership development, and performance management,” says Bérard. “But the core of all this is succession management and at the time we were not sufficiently focused there. Our clients needed a process to identify their future leaders and then diagnose what they were missing, so they could get ready to work at the next level up.”
Karen du Toit's insight:

Succession Management through Knowledge Management tools!

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The evolution of Knowledge Management in organizations
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Beyond Knowledge Management: What Every Leader Should Know | BooksOnTheMove

Beyond Knowledge Management: What Every Leader Should Know | BooksOnTheMove | Future Knowledge Management | Scoop.it

"Although knowledge management (KM) has already helped numerous organizations achieve competitive advantages, many organizations have yet to embark on their knowledge management journey. Geared for executives and senior managers, Beyond Knowledge Management: What Every Leader Should Know is concise and easy-to-read. It looks at 10 areas where organizations can gain competitive advantage. It shows you how to make better decisions, avoid knowledge loss, and maximize the intellectual assets of your organization.

 

Edited by Jay Liebowitz—who is among the top 10 KM researchers/practitioners worldwide—the book examines key areas that can add value to your organization. Each chapter opens with an introduction to one of these promising areas, followed by case studies from industry, government, and not-for-profits."

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Books

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The art of ditting, by @DavidGurteen (Gurteen Knowledge)

The art of ditting, by @DavidGurteen (Gurteen Knowledge) | Future Knowledge Management | Scoop.it

Blog Post: The art of ditting

 

Ditting is the the art of sharing anecdotes while trying to trump the story of the previous person. 

Too often conversations fall prone to it and we end up not listening to the other person's story but recalling and rehearsing our own in our head so we can trump their story. We all do it at one time or another when really we should just take the time to listen to and fully appreciate the other person's story.

Karen du Toit's insight:

Two humorous sketches shared about ditting!

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Knowledge Management and Intellectual Capital Excellence Awards 2015: An Anthology of Case Histories

Knowledge Management and Intellectual Capital Excellence Awards 2015: An Anthology of Case Histories | Future Knowledge Management | Scoop.it
Eight examples of the application of knowledge management and intellectual capital principles are described in the case histories presented in this book. These case histories have been chosen by a panel of international experts from 70 case histories submitted to a competition for the Knowledge Management and Intellectual Capital Excellence Awards conducted by Academic Conferences and Publishing International. The authors of these eight examples have been short listed and invited to present their case history at the 16th annual European Conference on Knowledge Management (ECKM) held at the University of Udine in the region of Friuli-Venezia Giulia (near Venice), Italy in September 2015. The best three case studies will be awarded a prize at the conference.
Karen du Toit's insight:

Book is available!

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The Future Of KM - webinar on TUESDAY, NOVEMBER 17 11:00AM PT

The Future Of KM - webinar on TUESDAY, NOVEMBER 17 11:00AM PT | Future Knowledge Management | Scoop.it
Knowledge management has hit plenty of bumps in the road over the years. KM has been frequently the target of disbelievers and dubious bean-counters. Those days are gone. Thanks to recent advances in better analytics and less expensive start-up costs, KM is now back in favor of the ruling class, and adopted widely by the working class, too.
It's now safe to say that mentioning knowledge management initiatives will no longer get you thrown out of the boardroom.

So what's next? That's what we want to learn from this special KMWorld webcast, "The Future of KM." It's an ambitious goal, but let's guide the next generation of KM into a successful future. Please join us. 
Karen du Toit's insight:

9 pm Monday SAST

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David Gurteen planning a blook (no that's not a typo) on Conversational Leadership and his Knowledge Cafe

David Gurteen planning a blook (no that's not a typo) on Conversational Leadership and his Knowledge Cafe | Future Knowledge Management | Scoop.it
By David Gurteen
At long last I am writing a book.
Well not quite. It is a blook - a cross between a blog, a website and an on-line book.
Why like this?
Well I realised I could never sit down and write a book in one go.
Karen du Toit's insight:

The Knowledge Management and Knowledge Café guru is planning to put down his thoughts! Looking forward to it!

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Introducing T-Shaped Managers: Knowledge Management’s Next Generation - by Morten Hansen & Bolko von Oetinger

The knowledge economy demands a new kind of executive, one who freely shares ideas and expertise across the company while remaining fiercely committed to business unit performance. But T-shaped managers must be carefully cultivated.
Karen du Toit's insight:

"...benefits of cross-unit learning and collaboration have become much more important in many increasingly knowledge-intensive industries!" 

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5 Benefits Of Integrating Knowledge Management Systems Into Corporate eLearning Platforms - eLearning Industry

5 Benefits Of Integrating Knowledge Management Systems Into Corporate eLearning Platforms - eLearning Industry | Future Knowledge Management | Scoop.it
Wondering about the benefits of Integrating Knowledge Management Systems Into Corporate eLearning Platforms? Check this article to find out 5 benefits.
Karen du Toit's insight:

Makes total sense!

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Document Management vs. Knowledge Management Systems: What Does Your Business Really Need?

Document Management vs. Knowledge Management Systems: What Does Your Business Really Need? | Future Knowledge Management | Scoop.it
Not sure what information management tools you need? Learn about the differences between document management and knowledge management systems.
Karen du Toit's insight:

Basics! 

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Blended Learning for Leadership Infographic - e-Learning Infographics

Blended Learning for Leadership Infographic - e-Learning Infographics | Future Knowledge Management | Scoop.it
The Blended Learning for Leadership Infographic shows how you can develop your blended learning better & improve the leadership experience in your business.

Via Edumorfosis, juandoming, JoelleYalin
Karen du Toit's insight:

Definitely integrated into Knowledge Management!

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KMWorld 100 COMPANIES That Matter in Knowledge Management

KMWorld 100 COMPANIES That Matter in Knowledge Management | Future Knowledge Management | Scoop.it

"...at KMWorld, knowledge management is an attitude, an approach, not an application, and that’s what we’re celebrating with this list—companies that offer the tools to analyze, augment, enhance, manage and extend information assets to maximize potential for organizations of all sizes. Our judging panel consists of colleagues, analysts, theorists and practitioners. Everyone involved in the judging process has his or her prejudices, of course, but we set those aside, and have assembled what you see listed, 100 companies whose products and services best meet the needs of our readership.

Knowledge management can be a bit of an elusive term. We have always maintained—especially now in 2015—that knowledge management is the umbrella under which all other technical disciplines fall, including (but not limited to) business intelligence, collaboration, competitive intelligence, content management, customer/experience relationship management, enterprise search and discovery, big data management, business process management, adaptive case management, imaging, workflow, document management, cognitive computing and so on. And, as we’ve done in the past, we have recognized a number of consultancies and research firms for their contributions to the broader view of knowledge management.

Since we first published it a decade-and-a-half ago, our list has recognized organizations leading the way in the knowledge economy. These aren’t the only companies that matter, rather, the ones agreed upon by the judging panel for KMWorld readers. The criteria for inclusion on the list vary, but those listed have things in common. Each has either helped to create a market, redefine it, enhance or extend it. They all share a fundamental motivation to innovatively meet and anticipate the widely diverse needs of customers with robust (but sometimes single-point) solutions to meet evolving customer requirement challenges.

For us here at KMWorld, knowledge management is an attitude, an approach, not an application, and that's what we're celebrating with this list-companies that offer the tools to analyze, augment, enhance, manage and extend information assets to maximize potential for organizations of all sizes.
Karen du Toit's insight:

"Knowledge Management is an attitude, an approach!" - Love this!

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4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable

4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable | Future Knowledge Management | Scoop.it
The rise of the Internet is changing the way employees interact and learn.

 

Here are a few trends transforming learning in the workplace.

1. Silos broken by social media2. Collective knowledge sharing3. Virtual face-to-face interaction4. Cloud storage
Karen du Toit's insight:

Impact on KM!

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Rachael Johnson's curator insight, April 20, 2015 6:38 AM

A look at how digital natives will be using IT to manage and share knowledge

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Knowledge You Need to Know - An Industry Perspective on Knowledge Management

Knowledge You Need to Know - An Industry Perspective on Knowledge Management | Future Knowledge Management | Scoop.it

by Marty Lipa, Executive Director, Merck Manufacturing Division Knowledge Management and Learning Technologies COE

"To help organizations address the many complexities of capturing, converting and communicating existing and emerging knowledge, ISPE’s Pharmaceutical Engineering magazine has put together an electronic supplement on knowledge management that features a collection of thought-provoking articles developed by regulators, industry, service providers and academia.

Over the past several years, there has been a growing interest in the practice of knowledge management in the biopharmaceutical industry. This is evident through the increased internal and external attention biopharmaceutical companies have focused on knowledge management (KM), including discussion on KM strategies, attendance and presentations at KM-related conferences, KM publications and KM-focused workshops."

- See more at: http://blog.ispe.org/?p=1217&__scoop_post=303d75e0-79a0-11e4-c50b-90b11c3998fc&__scoop_topic=1334318#__scoop_post=303d75e0-79a0-11e4-c50b-90b11c3998fc&__scoop_topic=1334318

 

Karen du Toit's insight:

KM in the biopharmaceutical industry

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Knowledge management in support of enterprise risk management - Research Explorer : Aston University

Knowledge management in support of enterprise risk management - Research Explorer : Aston University | Future Knowledge Management | Scoop.it
AuthorsEduardo RodriguezJohn S. EdwardsResearch unitsOperations & Information Management Research GroupAbstractRisk management and knowledge management have so far been studied almost independently. The evolution of risk management to the holistic view of Enterprise Risk Management requires the destruction of barriers between organizational silos and the exchange and application of knowledge from different risk management areas. However, knowledge management has received little or no attention in risk management.
This paper examines possible relationships between knowledge management constructs related to knowledge sharing, and two risk management concepts: perceived quality of risk control and perceived value of enterprise risk management. From a literature review, relationships with eight knowledge management variables covering people, process and technology aspects were hypothesised. 
A survey was administered to risk management employees in financial institutions. The results showed that the perceived quality of risk control is significantly associated with four knowledge management variables: perceived quality of risk knowledge sharing, perceived quality of communication among people, web channel functionality, and risk management information system functionality. However, the relationships of the knowledge management variables to the perceived value of enterprise risk management are not significant. We conclude that better knowledge management is associated with better risk control, but that more effort needs to be made to break down organizational silos in order to support true Enterprise Risk Management.  http://www.igi-global.com/article/knowledge-management-in-support-of-enterprise-risk-management/117904 ;
Karen du Toit's insight:

Article available in PDF download

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Time to Bring Knowledge to Knowledge Management, By Seth Grimes

Time to Bring Knowledge to Knowledge Management, By Seth Grimes | Future Knowledge Management | Scoop.it

"Industry's idea is that an enterprise can beneficially manage knowledge by a) storing and organizing documents and providing a search function and b) cataloging employee abilities and facilitating collaboration. This approach works for some, but in my view, it delivers half-truths."

Karen du Toit's insight:

A "new" KM need > focus back to knowledge!

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Moving from Managers to Mentors in 2016 - ISACA Now

Moving from Managers to Mentors in 2016 - ISACA Now | Future Knowledge Management | Scoop.it

ISACA Now: Moving from Managers to Mentors in 2016 - Body: Managers are obsolete. Mentors are a thing – or shou... https://t.co/okJwdjnY96

 

Caitlin McGaw
President, Candor McGaw Inc.

 

Fortune magazine suggests that companies retire the term ”manager.” It is there in black and white on page 52 of a recent issue, in the Growth Guru article titled, “5 Key Trends to Master in 2016.”

According to Fortune, Zappos CEO Tony Hsieh eliminated all of his company’s managers. The author of the article notes that most people are better supervised by their phones than by bosses (something to ponder) and goes on to say that by morphing managers into coaches and having them spend an hour of individual quality time each week with up to 40 employees, companies will get better overall performance than they will from teams with a manager and eight to 10 employees.

Cool idea. The sticking point: Converting managers into mentors and coaches. That is potentially a tough sell to professionals who have fought hard to become a “manager” and for younger professionals who are striving for that first manager title.

Karen du Toit's insight:

Future of management!

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Is Your Company Encouraging Employees to Share What They Know? - blogs.hbr.org (blog)

Is Your Company Encouraging Employees to Share What They Know? - blogs.hbr.org (blog) | Future Knowledge Management | Scoop.it
Too much expertise is going to waste.

 

Many of the things we need to know to be successful – to innovate, collaborate, solve problems, and identify new opportunities – aren’t learned simply through schooling, training, or personal experience. Especially for today’s knowledge-based work, much of what we need to know we learn from others’ experiences, through what’s called vicarious learning.

Organizations know this learning is important, which is why they invest significant resources in handbooks, protocols, formal mentoring programs, and knowledge management systems to share employees’ experiences. Yet analyst estimates suggest that the companies in the Fortune 500 still lose a combined$31.5 billion per year from employees failing to share knowledge effectively.

Karen du Toit's insight:

Not enough value placed on tacit knowledge!

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Measuring the Impact of Knowledge Management - Bill Hettinger

Video prepared for a Knowledge Management course on the importance of measuring the impact of knowledge management to make the business case for ...
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Slides uploaded with voice!

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Why you need to build a culture of conversations? | Anand Rao | LinkedIn

Why you need to build a culture of conversations? | Anand Rao | LinkedIn | Future Knowledge Management | Scoop.it
Despite the best of social media tools, a face-to-face dialogue over your favorite drink still remains the best mode for sharing ideas and exchanging

 

"The Conversation Cafe as a Knowledge Management tool has increasingly gained in importance. Thanks to eminent leaders in the field like David Gurteen andNancy Dixon, more and more organizations are reaping the benefits of conversation as a tool."

Karen du Toit's insight:

The importance of face-to-face communication in an organisation! 

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Knowledge & Resource Manager - Nancy Hartman

Describes the functions of a Knowledge & Resource Manager and explains how I can fulfill this role for a company that is not large enough to staff each service ...
Karen du Toit's insight:

The functions of a Knowledge and Resource Manager explained!

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What's on your BI & knowledge management reading list? - EditorEye

What's on your BI & knowledge management reading list? - EditorEye | Future Knowledge Management | Scoop.it
EditorEye's recommended list of business intelligence blogs and resources for knowledge managers, information analysts and CIOs.

Via Greg Deckler
Karen du Toit's insight:

Great compilation of information sources!

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Greg Deckler's curator insight, May 26, 2015 9:12 AM

Great list of blogs to read about BI. 

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Overviews from APQC's 2015 Knowledge Management Conference (Collection)

Overviews from APQC's 2015 Knowledge Management Conference (Collection) | Future Knowledge Management | Scoop.it
APQC hosted its 20th Annual Knowledge Management (KM) Conference on April 30 – May 1, 2015.The conference focused on how innovative leaders and organizations progress toward the ideal of the knowledge-driven enterprise. This collection contains overviews of the conference sessions in which KM leaders and practitioners shared current strategies and practices.
Karen du Toit's insight:

Great compilation!

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2015 Southern African Knowledge Management Summit 27-29 May

2015 Southern African Knowledge Management Summit 27-29 May | Future Knowledge Management | Scoop.it
Shaping minds for Africa: knowledge management as a competitive strategy

 

"Workshops:

Knowledge Mapping & Auditing (Patrick Lambe, Straits Knowledge, Singapore)Informal networks & social network analysis (Aldu Cornelissen, University of Stellenbosch)A round table discussion about Knowledge Leadership (Prof Adeline du Toit, University of Pretoria & Dr Andrew Kok, Western Cape Government)And two more…

Keynote speakers:

Patrick Lambe (Straits Knowledge, Singapore)Dr Niel Rall (Leadership Dynamics)

You can also expect to hear more about the harvesting of knowledge in a sensor rich and multi-source data environment (related to big data), networked knowledge sense and gamification at the Summit.

Lastly, be prepared for ample opportunity for interactive knowledge sharing, reflection and collective meaning-making (details to follow). A.k.a Knowledge Management in action!

To-do’s

Register your interestRegister before 24 April 2015 and qualify for the early bird rateBook your accommodation at the conference venue to ensure a spaceContact us to discuss a sponsorship"
Karen du Toit's insight:

Worth attending!

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What Are the Required Skills for Today's Digital Workforce? - Dion Hinchcliffe

What Are the Required Skills for Today's Digital Workforce? - Dion Hinchcliffe | Future Knowledge Management | Scoop.it

Are there new ways to think about our digital workplace skills that allows us to take our thinking up to a new plane, the next meta-level of thinking and working where we have much higher leverage, can manage change that is an order of magnitude or greater in volume than today, work in fundamentally better and smarter new ways — and perhaps even work a bit less — yet produce much more value?

Karen du Toit's insight:

Explanation of the new set of digital skills needed!

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KM past and present: Five megatrends

KM past and present: Five megatrends | Future Knowledge Management | Scoop.it
'In a different way, customer support has become personal again.' Many issues affect knowledge management but five key ones are big data, cybersecurity, mobility, social analytics and customer engagement. The availability of big data has opened many options for understanding everything from customer preferences to medical outcomes. Amidst all that data, concerns about security have grown, so cybersecurity is taking on new importance. Mobility has become pervasive and affects nearly every element in KM, while social analytics is providing insights at a personal level that were never possible before. Finally, although those four factors feed into many KM objectives, enhancing customer engagement has taken a place at the top of the priority list for virtually every company and is likely to remain there for some time.
Karen du Toit's insight:
KM mega trends being discussed!
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Rachael Johnson's curator insight, April 20, 2015 6:28 AM

An interesting look at some new developments that are affecting knowledge management within organisations. Will they help shape how knowledge management is practised in the future?

Melanie Turner's curator insight, September 16, 2015 11:50 AM

Five megatrends to watch in the evolving world of Knowledge Management. I wonder what the future implications will be, especially of cyber security and social analytics.

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A Case Study in 'Sustainable' Knowledge Management : The Rockefeller Foundation

A Case Study in 'Sustainable' Knowledge Management : The Rockefeller Foundation | Future Knowledge Management | Scoop.it

"About a year ago, the Oceans and Fisheries team at The Rockefeller Foundation embarked on a new initiative focused on the challenges faced by small-scale fisheries worldwide and on improving the health and well-being of the people who are dependent on these threatened environments. Like any program officer worth his or her salt, the team started its decision-making and strategy-setting process with a couple of fundamental questions:

What do we already know about work being done in this field?How successful has that work been?But what Rockefeller did to answer these questions wasn't so typical. With the encouragement of its own evaluation and learning team, along with the technical and methodological support of Foundation Center's IssueLab service and the issue expertise of IMM Ltd., the foundation supported a synthesis review of already existing evaluative evidence that drew on findings from both the academic and "gray" literature—the literally hundreds of evaluations and case studies that had already been done on the topic—to identify and describe twenty key factors believed to influence success in small-scale coastal fisheries management. Throughout the review, the researchers regularly engaged in conversations with Rockefeller's program team, helping to inform the team's developing strategy with existing evidence from the field. The intensive, rapid knowledge gathering effort resulted in a formal report."
Karen du Toit's insight:

Gabi Fitz : "...we all need to approach our investments in knowledge management with the larger view of shared resources and sustainability in mind."

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