When it comes to tacit knowledge, it is all about “people”, not content. Knowledge Management professionals’ role is not about how to “manage” knowledge anymore, but to facilitate people to share knowledge. The interesting change is that knowledge is not “distributed” anymore, but “communicated”.
In this case, I would say that knowledge sharing is about getting the right knowledge FROM the right person at the right time.
So, how do people “communicate” to share tacit knowledge? Before we talk about the steps for knowledge sharing, we need to understand that the three key elements for knowledge sharing are people, context and content.