Future Knowledge Management
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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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Ten rules for developing Knowledge Management solutions - by Joshua Milsapps | Focused on Performance

"One of the hot topics in many organizations right now is knowledge management. Whether its in the context of customer service, business strategy, human resources, or information technology managing knowledge is a serious concern in most organizations. Whenever one of these projects or programs is getting ramped up the temptation is always there to try to create the ultimate source of knowledge and wisdom. DON’T DO IT!K.I.S.S is the right approach for knowledge management, especially as you get ramped up. Trying to do too much out of the gate or getting overly complex is where you run into trouble."
Karen du Toit's insight:

Good to keep in mind!

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Managing Social Communications | Project Management Tips || Project Management, Collaboration and Knowledge Management Blog

Managing Social Communications | Project Management Tips || Project Management, Collaboration and Knowledge Management Blog | Future Knowledge Management | Scoop.it

"We’ve all seen business stakeholders on their smart phones in meetings or sponsors who whip out their iPads in project board meetings. But is this really productive? And do project managers need to be in on it too?

In a new book released in September, The Handbook of People in Project Management, I explore what social communications are and how project managers can tap into social communications to improve the collaboration on their projects. Here’s a brief introduction to social communications in a project environment.

Introducing social communications

Humans are sociable creatures, and we’ve been finding ways to interact with each other for thousands of years. In that respect, social communication is not new. However, the tools in use this century make a big difference to the way in which we can communicate and collaborate with others.

Social communications are exactly that – communicating and collaborating with purpose. In a work environment it’s not about sharing funny pictures of cats or telling the world what you had for lunch. It’s about using web-enabled technology to get things done more effectively, tapping into the way people are running their lives outside of your project team.

Ultimately, for project management professionals, it’s about doing things the way that other people are doing them and being easy to do business with. A project manager who insists on monthly status updates on a complicated slide template is not going to be popular with stakeholders who can get real-time information that displays clearly on their smart phone screens on any other topic except your project."

(This is an edited excerpt, reprinted by permission of the publishers from ‘Managing Social Communications’ in The Gower Handbook of People in Project Management, edited by Dennis Lock and Lindsay Scott (Farnham, Gower, 2013)."

Karen du Toit's insight:

Social communication in Project and Knowledge Management

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Stepping Higher - Reflections on the Knowledge Age: Seven guiding principles for knowledge management in your organization

 Johannes Schunter:

"It seems that regardless of the strategic direction a specific organization might take, and regardless of how KM might relate to their organizational goals, there are a number of principles that ring true to KM practitioners all around. I am listing them here, looking forward to hear whether others can relate"


"1. KM always needs to be people-centered rather than document-centered

2. Knowledge is most effectively assimilated when shared within a specific context,

3. knowledge is most effectively shared when an experience can be attributed to the person who made the experience

4. Knowledge is most effectively shared when there is an audience that is listening

5. The Cynefin framework provides a typology of four different contexts in which different knowledge solutions might apply

6. an activity that is the core value proposition for the organization

7. “What is in it for me?”.

Karen du Toit's insight:

Great tips for KM!

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Jose Carlos Favero's comment, September 26, 2013 11:20 PM
Great insights, however don't forget that KM goals must be aligned with business objectives, in fact KM must kick off identifying critical knowledge in main business areas. Cant deliver value if you re divorced with the frontline of business
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15 tips to ensure KM's success

15 tips to ensure KM's success | Future Knowledge Management | Scoop.it


Madanmohan Rao:

"An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change."

[...]

"At a recent monthly meetup of the Bangalore K-Community, panelists fromUnisys, Citigroup, Mindtree and Ernst & Young discussed 15 useful, actionable tips to ensure that a company's KM initiatives succeed not just at launch stage but also over the years to come.

1.  Bring KM into mission-critical activities. 

2.  Focus on knowledge retention during times of attrition. 

3.  Use KM to improve understanding and execution of business reorganization. 

4.  Go beyond connecting to networking. 

5.  Conduct more research on knowledge work.

6.   Pay more attention to design and visualization.

7.  Pay attention to the requirements of mobile knowledge workers. 

8.  Blend informal and formal activities in knowledge-sharing sessions.

9.  Broadbase the KM initiative and don't restrict it to only select managers or project heads.

10.  Highlight KM practitioners across the board.

11.  Don't pitch KM as an "extra" activity to be done after normal work hours...

12.   Avoid too much theory and jargon.

13.   Don't get hung up on the name KM.

14.  Use metrics and analytics effectively...

15.  Help ensure long-term success of KM by evangelizing it to students." 

Karen du Toit's insight:

Great tips to ensure KM success!

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10 Keys to Success for Knowledge Management Initiatives

10 Keys to Success for Knowledge Management Initiatives | Future Knowledge Management | Scoop.it
Dr.Jay Liebowitz shares his top ten keys to success for knowledge management projects at a session at KMWorld 2012, titled 'Critical Success Factors for Knowledge Management Initiatives.' (10 Keys to Success for Knowledge Management Initiatives

 

In that session, Dr. Liebowitz shared his “Rules of the Road," compiled from a combination of professional experience and a survey of the literature on the subject.

Here are his "top ten" keys to knowledge management success:

Have A Senior Champion & Align Your KM Strategy With Your Organizational Strategies, Goals, and ObjectivesDevelop A Well-Designed KM Implementation (People, Process, and Technology)Develop a Formal Knowledge Retention Strategy—Start from Day One of the Employee’s Life with the OrganizationIncorporate KM as Part of Human Capital Strategy, Succession Planning, Workforce Development, and/or Quality ManagementBe Thoughtful in Your Approach (Knowledge Audit, Social Network Analysis, etc.)Align Your KM Approaches to Fit Your Organizational CultureCelebrate the Successes, Then Bring in the Bittersweet StoriesDevelop KM Metrics, Especially Outcome MeasuresDon’t Force-Fit Technology (People/Culture/Process Are Where the Rubber Hits the RoadKM is Just One Part of Your “Strategic Intelligence”

Video here: http://www.kmworld.com/Videos/

 

Karen du Toit's insight:

Knowledge Management success - 10 key points! 

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A few thoughts about country Knowledge Management strategies, by Ian Thorpe

A few thoughts about country Knowledge Management strategies, by Ian Thorpe | Future Knowledge Management | Scoop.it

by Ian Thorpe:

 

"I was recently invited to participate (virtually of course) in a discussion of the UN country team in Mozambique on developing a UN Knowledge Management Strategy/Plan for the country.

They had already done a good bit of preparatory work in looking at how to develop a strategy and how others had done it, and they look to already be on a good path (with I hope more that can be shared soon). I was asked to give a few general pointers and thoughts to help them in their discussions. These are fairly generic so I’m also sharing an abbreviated version of them here in case they are of use to anyone else. There are many other sources of good information on developing KM strategies in general so these are just a few specific thoughts on doing this in a country context"

Karen du Toit's insight:

Tips on KM for a country, in this case Mozambique. Interesting!

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Gurteen Knowledge Cafe Tip Sheet by David Gurteen (Gurteen Knowledge)

Gurteen Knowledge Cafe Tip Sheet by David Gurteen (Gurteen Knowledge) | Future Knowledge Management | Scoop.it
Document: Gurteen Knowledge Cafe Tip Sheet by David Gurteen

- Scribd.

 

2 pages

 

Download here: http://www.scribd.com/document_downloads/125285811?extension=pdf&from=embed&source=embed

Karen du Toit's insight:

Everything you need to know about a Gurteen Knowledge Café!

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#SLA2014 – Knowledge management from the trenches | Marie Grace Cannon

#SLA2014 – Knowledge management from the trenches | Marie Grace Cannon | Future Knowledge Management | Scoop.it

"KM From the trenches: practical tips for making knowledge management work in your organisation by Ulla de Stricker (de Stricker Associates), Deborah Keller (Keller & Associates) and Cynthia Shamel (Shamel Information Services)"


Feedback from Marie Cannon on the session at SLA2014:


"... key points and advice the panel gave throughout the session:

-  Getting senior management on board

- Facilitating

- Learn about the work of others

- Tactics for implementing KM 


Karen du Toit's insight:

KM practical tips!

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Théophile Prevel's curator insight, July 9, 2014 2:06 PM

Cool hands-on ideas about KM

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Things that do not work to promote knowledge management in legal departments | Law Department Management Blog | By Rees Morrison, Esq. - Management Consultant to General Counsel

Things that do not work to promote knowledge management in legal departments | Law Department Management Blog | By Rees Morrison, Esq. - Management Consultant to General Counsel | Future Knowledge Management | Scoop.it
RT @ReesMorrison: Things that do not work to promote knowledge management in legal departments http://t.co/Mh6PZKA0 Reid G. Smith, who is currently Enterprise Content Management Director and IT Upstream Services Manager, Marathon Oil, published several years ago a list of non-starters for knowledge management initiatives in law departments. I quote the four.
Karen du Toit's insight:
What not to do with Knowledge Management
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Knowledge Management Online

Knowledge Management Online | Future Knowledge Management | Scoop.it
This is a Knowledge Management Online site offering open source KM education and opensource KM consulting methods, tools and techniques

 

"This is the driving mission of Ron Young who is the founder and principal director of this website.

We hope you find what you need quickly by navigating through the 'what,why,how,who,where and when' of knowledge management, as this website is structured.

A good start for you is to read this simple 10 point article called Demystify Knowledge Management

Karen du Toit's insight:

Well worth bookmarking!

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Six tips to improve the best free Knowledge Management tool available today, by David Griffiths

Six tips to improve the best free Knowledge Management tool available today, by David Griffiths | Future Knowledge Management | Scoop.it

"So, what is the best free Knowledge Management tool?

Conversation!

Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them.

Here are six tips to get your conversations and knowledge flowing..."

Karen du Toit's insight:

Tools for enhanced conversation!

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Why Knowledge Management has Failed & Enterprise Social Should Replace Email | Enterprise Social Network Blog

Why Knowledge Management has Failed & Enterprise Social Should Replace Email | Enterprise Social Network Blog | Future Knowledge Management | Scoop.it

posted by Emilie Doolittle:

In an interview with McKinsey Quarterly (http://www.mckinseyquarterly.com/Organization/Strategic_Organization/Making_internal_collaboration_work_An_interview_with_Don_Tapscott_3052) , Don Tapscott, an adjunct professor at the University of Toronto, describes why knowledge management requires replacing email with microblogs and enterprise social networking platforms.

“Knowledge management has failed,” Don says. “We had this view that knowledge is a finite asset, it’s inside the boundaries of companies, and you manage it by containerizing it.”

“Knowledge is an infinite resource,” Don says. “You don’t achieve it through containerization, you achieve it through collaboration.”

Moving beyond email and file systems, social platforms are the collaborative tools enabling affective knowledge management. More robust platforms allow knowledge sharing, ideation and project collaboration to happen across systems and applications.

 

Karen du Toit's insight:

Knowledge Management vs Enterprise Social networking platforms

My view: KM should include Enterprise Social networking, without being made redundant!

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Try These 5 Ways to Apply Knowledge Management Tools to a Tech Plan.

Try These 5 Ways to Apply Knowledge Management Tools to a Tech Plan. | Future Knowledge Management | Scoop.it

5 ways to apply knowledge management tools to a strategic technology plan
Legal departments must identify ways in which they can classify, archive, mine and use the knowledge inherent within their systems
Rebecca Thorkildsen, InsideCounsel

Karen du Toit's insight:

5 ways to incorporate KM tools to a technology plan!

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