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Future Knowledge Management
The evolution of Knowledge Management in organizations
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Storytelling – the one about bricklayers, a springboard and Knowledge Management, by Ian Wooler

Storytelling – the one about bricklayers, a springboard and Knowledge Management, by Ian Wooler | Future Knowledge Management | Scoop.it

"From a knowledge management perspective, much has been written about the use of stories to share and transfer knowledge and to help explain key knowledge management concepts and ideas.  One such example is Steve Denning’s book The Springboard – how storytelling ignites action in knowledge era organisations.  According to Steve Denning “storytelling is the lifeblood of an organisation” and springboard storytelling is one way of helping audiences think about complexity and change."

Karen du Toit's insight:

Storytelling and springboard storytelling in KM!

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Knowledge Management for Decision Memories | Harold Jarche

Knowledge Management for Decision Memories | Harold Jarche | Future Knowledge Management | Scoop.it

Institutional decision memories can describe how and why we, as an organization, chose one course of action over another. 

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Over time, these memories can be codified and institutionalized. This is Big Knowledge Management, leveraging the power of enterprise software platforms to store decision, process, and event memories. Process and event memories, like project outputs, are relatively easy to capture and codify. But decision memories are often hampered by our tendency to justify decisions after they have been made, and even create elaborate, and often fictional, stories around them. For this reason, it is important to capture decisions as they are being made, not after the fact.

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We have to remember that all of this “knowledge management” is nothing without people engaged in the process. Viola Spolin, creator of the “Theater Games” actor training system, says that, “Information is a weak form of communication.” But, it can be improved, as Gary Schwartz notes, “Story becomes important in the ordering of all this information.” Stories are the glue, holding information together in some semblance of order, for our brains to process into knowledge.

Karen du Toit's insight:

Stories the glue that helps ordering the information for KM!

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