Future Knowledge Management
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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable

4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable | Future Knowledge Management | Scoop.it
The rise of the Internet is changing the way employees interact and learn.

 

Here are a few trends transforming learning in the workplace.

1. Silos broken by social media2. Collective knowledge sharing3. Virtual face-to-face interaction4. Cloud storage
Karen du Toit's insight:

Impact on KM!

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Rachael Johnson's curator insight, April 20, 2015 6:38 AM

A look at how digital natives will be using IT to manage and share knowledge

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Social media engages employees and increases productivity, according to Deloitte’s Centre for the Edge - WhaTech

by Jennifer Germano:

"Peter Williams, Deloitte’s Chief Edge Officer, said even though the average Australian spends around 22 hours using social media each week, many organisations are unaware how the smart use of these skills can improve productivity and engagement.

The recently released report, Rethinking social media: Building the social organisation through HR, produced by the Australian Human Resources Institute (AHRI) and Deloitte’s Centre for the Edge, examines social media usage by HR practitioners.

“Social media is becoming increasingly important as a way of building an organisation’s social capital” (refer definition below), said Mr Williams. “Social tools help organisations connect networks of people, promote idea sharing among their employees and drives innovation. Tapping into the collective wisdom of an employee base can help an organisation ‘know what it knows’ more quickly than relying on more traditional knowledge management systems.”

Karen du Toit's insight:

Social media to be harnessed in organisations. Even better than traditional knowledge management systems!

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3 major trends in knowledge work

3 major trends in knowledge work | Future Knowledge Management | Scoop.it

by Oscar Berg:

"Besides obvious trends such as that the amount of knowledge work is increasing in developing countries, that knowledge work is becoming more critical to the performance of organizations, and that knowledge work is becoming more complex, collaborative and dependent on our ability to be creative as individuals, there are a few other trends that I have seen become stronger lately and that I would like to highlight in this post."

Karen du Toit's insight:

Interesting! KM not dead at all! 

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Benita Yon's comment, August 22, 2013 4:42 AM
Yessss - totally agree. Knowledge management today is about putting people in the center of knowledge management - not documents/wikis/blogs. Knowledge sharing requires trust, which is built in personal conversations and relationships. www.experience-network.org
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Social Media vs. Knowledge Management - Prenen Management Consulting

Eric Prenen:

If social media is not knowledge management, then you need a different approach to create value out of social media — you need to become a social organization.  Anthony Bradley and myself have been looking at this, as we have seen more than our share of social media as next generation knowledge management fail to yield results.

Answering the question of, how do organizations gain value from social media, particularly in situations here they have not been successful with knowledge management rests in a new view of collaboration — mass collaboration.

Mass collaboration consists of three things: social media, a compelling purpose and a focus on forming communities

Karen du Toit's insight:

How to create value out of social media with regards Knowledge Management > by becoming a social organization!

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Don Tapscott about internal collaboration and why KM in enterprises requires replacing email with social media

Karen du Toit's insight:

Don Tapscott about why Knowledge Management has failed, and why content collaboration through social media should be the new way of thinking in KM

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Peter Francis's curator insight, May 6, 2013 7:58 AM

Tallyfox is what you need

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An interview with Don Tapscott - McKinsey Quarterly - effective KM requires replacing email with social media

An interview with Don Tapscott - McKinsey Quarterly - effective KM requires replacing email with social media | Future Knowledge Management | Scoop.it
The author and strategist describes why effective knowledge management within enterprises requires replacing e-mail with social media. A McKinsey Quarterly Organization article. (Knowledge management has failed says Don Tapscott.

 

The following is an edited transcript of the interview.

How do we get beyond e-mail to these new social platforms that include an industrial-strength social network?

Not through Facebook, because that’s not the right tool. But there are tools now: wikis, blogs, microblogging, ideation tools, jams, next-generation project management, what I call collaborative decision management. These are social tools for decision making. These are the new operating systems for the 21st-century enterprise in the sense that these are the platforms upon which talent—you can think of talent as the app—works, and performs, and creates capability.

But we’ve approached this wrong over the years. Take something like knowledge management. Knowledge management has failed. We had this view that knowledge is a finite asset, it’s inside the boundaries of companies, and you manage it by containerizing it.


Karen du Toit's insight:

Knowledge Management through social media tools such as wikis, blogs, microblogging, etc. 

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Capturing actionable insights from Knowledge Cafes - David Gurteen

Capturing actionable insights from Knowledge Cafes - David Gurteen | Future Knowledge Management | Scoop.it

 "...a way to capture "actionable insights" and feedback from my Knowledge Cafes that did not get in the way the conversation, was easy, simple; that everyone could do and that allowed me to collate and distribute the items to the participants. 

A few weeks ago, after some inspiration from Paul Corney and Mark Field, I decided it was time to try an experiment and I have developed a system to capture items by SMS and post them to a page on my website that I am calling an "SMS Wall". 

Why do it like this rather than use Twitter or some other social tool? Quite simply, I wanted everyone to have the ability to post to the wall. 

Not everyone, has a smartphone, not everyone uses Twitter and not everyone has an internet connection but almost everyone has a basic phone with SMS and knows how to use it. 

People can also post messages before the Knowledge Cafe, during the KCafe, at the end of the KCafe and even on the train on the way home. 

Karen du Toit's insight:

I would love to hear the feedback on this?

I still like the idea of using Twitter and curating it afterwards via the hashtag/s!

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How Private Social Networks Facilitate 21st Century Knowledge Management | Enterprise Social Network Blog - tibbr

How Private Social Networks Facilitate 21st Century Knowledge Management | Enterprise Social Network Blog - tibbr | Future Knowledge Management | Scoop.it

By Babra Gago:

"The future of knowledge management is about letting employees curate their own information consumption, empowering them to be in charge of their own learning and professional development.

Conversations need to be indexed, but so do updates from processes, customer interactions, and news about related projects. External data needs to be brought in to enhance internal data, and people need to be able to act in real-time–not ask 5 different people for a file or wait until tomorrow because their manager is half-way across the world.

Information today needs to be searchable, and it needs to be accessible anytime, anywhere. Relevance is subjective, but 21st century knowledge management provides different experiences for everyone, adding the right conversations in context. This is the power private social networks can provide.

You can categorize content all you want trying to make it more contextual to different groups of people, but at the end of the day, I know what I need to do my job well. With private social networking, I can follow the people I need to follow, search for subject matter experts that can help, get updates from the business applications I use, and tap into the on-going conversations happening around me, so I can spend less time in meetings, searching for files, or waiting for the answers I need to do my job more effectively."

 

To continue reading, download the related resource When Collaboration Meets Community: How Enterprise Social Networking is Transforming Business

- See more at: http://www.tibbr.com/blog/topics/enterprise-social-network-topics/how-social-networks-facilitate-21st-century-knowledge-management/#sthash.63oYQ23I.dpuf

 

Karen du Toit's insight:

Private social networking in answer to Enterprise KM!

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Understanding Enterprise Social Networking: Tapping into Collaboration and Knowledge Management | The Practical SharePoint Information Architect

Understanding Enterprise Social Networking: Tapping into Collaboration and Knowledge Management | The Practical SharePoint Information Architect | Future Knowledge Management | Scoop.it
RT @ruveng: Understanding Enterprise Social as an extension of collaboration and KM. (My Blog) http://t.co/OZNWjBcB6d

 

by Ruven Gotz

"Social networking in the enterprise has great potential to enhance knowledge management and collaboration systems. But to understand what the true potential is, we need to clarify what we mean when we say “Enterprise Social Networking.” In my experience, there is a lot of confusion out there, with some IT executives feeling pressured to implement social tools when they don’t see the value."

Karen du Toit's insight:

Social Networking clarified with regards Knowledge Management!

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Knowledge Management on Twitter: Who to Follow

Knowledge Management on Twitter: Who to Follow | Future Knowledge Management | Scoop.it

By Jeff Hedsster:

"Twitter is increasingly a popular way to connect with experts across a variety of fields. Finding the people you know is easy enough, but how do you discover people who are actively tweeting about the topics you're interested in?"

 

List by MindTouch: http://www.mindtouch.com/blog/2013/04/11/influencers-in-knowledge-management/

Karen du Toit's insight:

Influencers in KM - worth looking at!

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Mindy M Walker's curator insight, July 9, 2013 8:59 AM

Good article/resource for who use Twitter for KM, sharing and curation.

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Journal of Knowledge Management | Customer Knowledge Management via Social Media: The case of Starbucks

Journal of Knowledge Management | Customer Knowledge Management via Social Media: The case of Starbucks | Future Knowledge Management | Scoop.it
Interesting FREE read from journal of the week: Customer Knowledge Management via Social Media: The case of Starbucks http://t.co/sheXe5YBe8

 

Purpose - The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management (CKM) in organizations relying on traditional brick-and-mortar business model.

Design/methodology/approach - The paper uses a combination of qualitative case study and netnography on Starbucks, an international coffee house chain. Data retrieved from varied sources such as newspapers, newswires, magazines, scholarly publications, books, and social media services were textually analyzed

Findings - Three major findings could be culled from the paper. First, Starbucks deploys a wide range of social media tools for CKM that serve as effective branding and marketing instruments for the organization. Second, Starbucks redefines the roles of its customers through the use of social media by transforming them from passive recipients of beverages to active contributors of innovation. Third, Starbucks uses effective strategies to alleviate customers’ reluctance for voluntary knowledge sharing, thereby promoting engagement in social media.

Research limitations/implications - The scope of the paper is limited by the window of the data collection period. Hence, the findings should be interpreted in light of this constraint.

Practical implications - The lessons gleaned from the case study suggest that social media is not a tool exclusive to online businesses. It can be a potential game-changer in supporting CKM efforts even for traditional businesses

Originality/value - This paper represents one of the earliest works that analyzes the use of social media for CKM in an organization that relies on traditional brick-and-mortar business model.

Karen du Toit's insight:

The use of social media in customer knowledge management!

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