Future Knowledge Management
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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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Social Intranets Enable Knowledge Management, by Connie Crosby – Slaw

Social Intranets Enable Knowledge Management, by Connie Crosby – Slaw | Future Knowledge Management | Scoop.it

A few weeks ago I was fortunate to see Gordon Ross speak on a panel talking about the social intranet and KM for legal knowledge management practitioners in the public sector. Ross is a partner with the Vancouver-based consulting firm Open Road and the Vice President responsible for strategy and professional services for their social intranet platform ThoughtFarmer. He has written a blog post outlining his thoughts from that talk: How Social Intranets can Support Legal Knowledge Management.

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In other words, the social intranet is easier to use, so more people will use it to share what they know."

Karen du Toit's insight:

The Social Intranet and it's impact on Knowledge Management

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From intranets to social intranets – Part 1 (Social intranets and knowledge management) | DZone

From intranets to social intranets – Part 1 (Social intranets and knowledge management) | DZone | Future Knowledge Management | Scoop.it

Pankaj Taneja:

A classical objective of the intranet was knowledge management – capturing all possible knowledge created in the organization and making it readily available to everyone else. The idea was to capture learning as problems were faced, solved, best practices developed, and share such learning across offices, teams and hierarchies – a growth and maturation for the entire organization in the process.

Although the intranet was able to capture knowledge to an extent, it was never able to solve the problem of sharing. Knowledge created and captured in the intranet in the forms of documents, presentations, or best practice sheets, never left the team, office or division “workspace”. The inherent flaw lay in the structure of traditional intranets – everything was blocked off into “intranet workspaces”, each an island of information in itself.


...what social intranets really represent is a shift in philosophy. They recognize people as the most important repository of organizational knowledge, and believe that employees will go out of their way, beyond their formal roles, to help their colleagues and the organization – and derive satisfaction from that

Karen du Toit's insight:

The Social Intranet as answer to KM

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