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Future Knowledge Management
The evolution of Knowledge Management in organizations
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3 Questions With Bill Ives About Knowledge Management

3 Questions With Bill Ives About Knowledge Management | Future Knowledge Management | Scoop.it
RT @laserfiche: "If you don’t capture content, you’re losing half the value of the system," says @BillIves. http://t.co/9oImGlIOrl #ECM #documentmanagement

 

We sat down with Bill Ives, a partner with the Merced Group, who’s been working in the field of knowledge management since the 1980s, including for Accenture, and who has written the blog Portals and KM for ten years.

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Where do you see knowledge management going?

Knowledge management is giving people the knowledge/information/wisdom/content/whatever that they need to do their job, and giving it to them while they’re doing their job. Training is what you do before you start your job; knowledge management is what supports you while you’re doing your job. It’s a very simple distinction. It’s archiving and creating this information in an accessible way so everyone else can benefit. Knowledge is one of the assets of a company that gets better, instead of declines, the more you use it.

Karen du Toit's insight:

Technology and people are intertwined in the KM process > can't focus on one more than the other!

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3 key steps to form an effective knowledge sharing flow

3 key steps to form an effective knowledge sharing flow | Future Knowledge Management | Scoop.it

Josh:

When it comes to tacit knowledge, it is all about “people”, not content. Knowledge Management professionals’ role is not about how to “manage” knowledge anymore, but to facilitate people to share knowledge. The interesting change is that knowledge is not “distributed” anymore, but “communicated”.

In this case, I would say that knowledge sharing is about getting the right knowledge FROM the right person at the right time.

So, how do people “communicate” to share tacit knowledge? Before we talk about the steps for knowledge sharing, we need to understand that the three key elements for knowledge sharing are people, context and content.

Karen du Toit's insight:

The Knowledge sharing process - to facilitate, and not to enforce!

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Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM

Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM | Future Knowledge Management | Scoop.it
I am constantly reminded of the importance of communicating effectively.  And I am repeatedly convinced that a simple message delivered in a simple way is most ("Communicating Knowledge Management (KM) to Busy Lawyers" by @LawyerKM

 

Connections  Are the Key…

My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections.  It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.”  I like this approach because it is broad, yet meaningful.  It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over.

I carry the KM cards with me at work (and elsewhere).  When I need to explain KM to someone, I talk about connections.  After my elevator speech, I hand them a card as a take-away mnemonic.   “Here’s an easy way to remember what we do,” I say,  “the KM department’s email address is on the back.”

The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention.  Lawyers are no strangers to jargon.  They know it — and will reject it (and you) — the second they hear it.

Karen du Toit's insight:

Knowledge Management for lawyers > useful in all fields/organizations!

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