Future Knowledge Management
5.1K views | +0 today
Follow
Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
Your new post is loading...
Your new post is loading...
Scooped by Karen du Toit
Scoop.it!

Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick

Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick | Future Knowledge Management | Scoop.it

"...the approach presented by Raouf Naggar, head of strategic development at the Hydro-Québec Research Institute (IREQ), this past June in Montréal. At the Conference Board's Executive Meeting of the Council for Information and Knowledge Management (CIKM), Mr. Naggar presented IREQ's approach to managing ideas in an environment and culture that in the past would typically work against sharing ideas. This is essentially due to the nature of its R&D activities and to the possible competition between researchers to obtain projects."

[...]

"Is there an effective way to change behaviour in large and established organizations? Can changing the value proposition to focus on motivators and community building work to shift the behaviour while sidestepping the monumental task of changing the culture in this or other large and established organizations?

IREQ is at the beginning stages of this process of drastically shifting organizational culture. The Institute's efforts to establish communities and motivate idea sharing through tapping into employees values are a work in progress that, if successful, will gather, store, and work to develop countless ideas that have the potential to improve the business."


Karen du Toit's insight:

By changing the value propositions! 

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

Knowledge Management Spotlight: A Conversation About Boundaries

Knowledge Management Spotlight: A Conversation About Boundaries | Future Knowledge Management | Scoop.it

"In part one of our interview with Alice MacGillivray, she talks about boundaries, leadership, and use of edge-effect.

Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership. Alice co-designed and directed the first MA in knowledge management and has published and presented at international conferences on KM and leadership topics.

You can read her blog 4KM.net and follow her on Twitter @4KM.

APQC’s 2014 Knowledge Management Conference, focused on the theme of “Improving Business Results Through Engagement & Collaboration,” will be held April 10-11 in Houston, Texas.

APQC: Alice, one of things I really love about your blog is your discussion of boundaries. Once boundaries are drawn, organizations tend to look inward towards governance, process, and structures. You wrote a wonderful abstract about how respected leaders work with boundaries and have success. What made the leaders successful in that situation?

Alice MacGillivray: Thank you; it is always a pleasure to connect with people who are interested in boundaries. I know the abstract you’re referencing. In it, I write: “We measure things, yet the real value may lie in the relationships amongst these things, especially as leaders face multidimensional challenges including climate change, terrorism, and enabling organizational learning.”

Karen du Toit's insight:

Differentiation between management and leadership when discussing boundaries in Knowledge Management

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

Stepping Higher - Reflections on the Knowledge Age: Seven guiding principles for knowledge management in your organization

 Johannes Schunter:

"It seems that regardless of the strategic direction a specific organization might take, and regardless of how KM might relate to their organizational goals, there are a number of principles that ring true to KM practitioners all around. I am listing them here, looking forward to hear whether others can relate"


"1. KM always needs to be people-centered rather than document-centered

2. Knowledge is most effectively assimilated when shared within a specific context,

3. knowledge is most effectively shared when an experience can be attributed to the person who made the experience

4. Knowledge is most effectively shared when there is an audience that is listening

5. The Cynefin framework provides a typology of four different contexts in which different knowledge solutions might apply

6. an activity that is the core value proposition for the organization

7. “What is in it for me?”.

Karen du Toit's insight:

Great tips for KM!

more...
Jose Carlos Favero's comment, September 26, 2013 11:20 PM
Great insights, however don't forget that KM goals must be aligned with business objectives, in fact KM must kick off identifying critical knowledge in main business areas. Cant deliver value if you re divorced with the frontline of business
Scooped by Karen du Toit
Scoop.it!

3 major trends in knowledge work

3 major trends in knowledge work | Future Knowledge Management | Scoop.it

by Oscar Berg:

"Besides obvious trends such as that the amount of knowledge work is increasing in developing countries, that knowledge work is becoming more critical to the performance of organizations, and that knowledge work is becoming more complex, collaborative and dependent on our ability to be creative as individuals, there are a few other trends that I have seen become stronger lately and that I would like to highlight in this post."

Karen du Toit's insight:

Interesting! KM not dead at all! 

more...
Benita Yon's comment, August 22, 2013 4:42 AM
Yessss - totally agree. Knowledge management today is about putting people in the center of knowledge management - not documents/wikis/blogs. Knowledge sharing requires trust, which is built in personal conversations and relationships. www.experience-network.org
Scooped by Karen du Toit
Scoop.it!

Emerald | International Journal of Organizational Analysis | Business organizations' knowledge-production processes: An autopoietic approach

Emerald | International Journal of Organizational Analysis | Business organizations' knowledge-production processes: An autopoietic approach | Future Knowledge Management | Scoop.it
#org #management Business organizations' knowledge-production processes: An autopoietic approach http://t.co/lTgKbNTyH5

Kaj Untamo Koskinen, (Tampere University of Technology, Pori)

Abstract:

Purpose - The purpose of the paper is to explore the potential of autopoiesis theory to open up new ways to understand knowledge production in business organizations.

Design/methodology/approach - Initially essential theoretical information is presented, by reviewing the concept of knowledge-based competitive advantages in business organizations, and describing the notions of autopoiesis as a basis for the understanding of knowledge production in organizations, and micro-macro problem within the companies’ structure and production. After that follows the main content of the paper, namely descriptions of processes influencing to knowledge production in business organizations.

Findings - Knowledge is embedded in social practices and a local setting and it is very much tacit in nature providing then a basis for creating a sustainable competitive advantage for business organizations. A business organization’s memory and production are mutual media for one another in autopoietic recursive processes.

Originality/value - Finding a viable perspective and approach with which business organizations can understand how their knowledge-production takes place is an important issue. It is claimed in this paper that the idea of autopoiesis can potentially provide a new understanding for business organizations’ knowledge production.

Karen du Toit's insight:

EarlyCite aarticle abstract!

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them

Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them | Future Knowledge Management | Scoop.it

WRITTEN BY KATIE SMITH MILWAY AND ANN GOGGINS GREGORY:

 

"Henry Ford once observed, “Anyone who keeps learning stays young.” This is as true for nonprofit organizations as it is for individuals.

 

[...] look at effective blends of people and technology processes to achieve each of the four goals. While they all require a mix of approaches, two goals—idea generation and collaboration—lead with people, while technology often comes first to support good practices and external influence. "

Karen du Toit's insight:

The use of user-friendly technology for increased organizational learning!

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

An interview with Don Tapscott - McKinsey Quarterly - effective KM requires replacing email with social media

An interview with Don Tapscott - McKinsey Quarterly - effective KM requires replacing email with social media | Future Knowledge Management | Scoop.it
The author and strategist describes why effective knowledge management within enterprises requires replacing e-mail with social media. A McKinsey Quarterly Organization article. (Knowledge management has failed says Don Tapscott.

 

The following is an edited transcript of the interview.

How do we get beyond e-mail to these new social platforms that include an industrial-strength social network?

Not through Facebook, because that’s not the right tool. But there are tools now: wikis, blogs, microblogging, ideation tools, jams, next-generation project management, what I call collaborative decision management. These are social tools for decision making. These are the new operating systems for the 21st-century enterprise in the sense that these are the platforms upon which talent—you can think of talent as the app—works, and performs, and creates capability.

But we’ve approached this wrong over the years. Take something like knowledge management. Knowledge management has failed. We had this view that knowledge is a finite asset, it’s inside the boundaries of companies, and you manage it by containerizing it.


Karen du Toit's insight:

Knowledge Management through social media tools such as wikis, blogs, microblogging, etc. 

more...
No comment yet.
Rescooped by Karen du Toit from KM Cyberary | KM Forum
Scoop.it!

The Long Tail of Knowledge: Big Data's Impact on Knowledge Management - Michael LoPresti

The Long Tail of Knowledge: Big Data's Impact on Knowledge Management - Michael LoPresti | Future Knowledge Management | Scoop.it
Making sense of large amounts of disorganized information that is spread across wide swaths of an organization has always been the defining challenge of knowledge management. In recent years, the ability for organizations to capture information about themselves, their customers, and every facet of their business has increased exponentially; the phenomenon, of course, is known as 'big data.' As troves of data grow, so too does the potential to leverage it, and one key to keeping up with that potential is through the implementation of systems and solutions that streamline your organization's ability to analyze it, access it, and act on it. In short, big data is spurring the symbolic 'long tail' of institutional knowledge to grow ever longer, and organizations must be prepared to adjust their knowledge management strategy to compensate.

 

http://www.econtentmag.com/Articles/News/News-Feature/The-Long-Tail-of-Knowledge-Big-Datas-Impact-on-Knowledge-Management-96285.htm


Via Bhojaraju Gunjal
Karen du Toit's insight:

Karen du Toit's insight:

Changing behaviour in an organisation the best way to address Big Data!

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

How do we transfer knowledge through everyday meeting talk? - Lesley Crane study asking for participants

How do we transfer knowledge through everyday meeting talk? - Lesley Crane study asking for participants | Future Knowledge Management | Scoop.it

"Lesley Crane is a final year PhD student investigating organizational knowledge work - knowledge transfer and sharing. Her study focuses on how such work is accomplished in everyday meeting talk. This seems to me to be an original approach in that it locates the study of knowledge in talk and text, and it is this discourse which she is analysing to investigate how and with what effect people share and create knowledge. 

She is looking to engage with organizations who would be willing to take part in her study. It is unobtrusive - she doesn't even need to be present! All she needs are good recordings of any type of organizational meeting. The only proviso is that participants need to be English speakers! Confidentiality and anonymity are guaranteed. 

If you would like to help please get in touch with Lesley via email @ l.crane1@unimail.derby.ac.uk. 

If this approach intrigues you as it does me then you will find two of her past papers here 

A New Taxonomy Of Knowledge Management Theory: The Turn To Knowledge As Constituted In Social Action 

What Do Knowledge Managers Manage? Practitioners' Discourse In An Online Forum Compared And Contrasted With The Literature
Karen du Toit's insight:

KM research focused on talk in meetings. 

more...
Fatima Alessa's curator insight, March 8, 2014 11:12 AM

Very interesting topic, and clever ideas!

Scooped by Karen du Toit
Scoop.it!

Knowledge sharing: Drive out fear. Eliminate management by objective, by David Gurteen

Knowledge sharing: Drive out fear. Eliminate management by objective, by David Gurteen | Future Knowledge Management | Scoop.it

By David Gurteen:
"Many years ago when I worked at Lotus Development we had a similar yearly review system to the one described in this article The Poisonous Employee-Ranking System That Helps Explain Microsoft's Decline.

I hated it then, mainly as it was gamed, long before I fully realised the consequences and its impact on knowledge sharing and collaborative behaviours. "

Use of Deming's [...] fourteen key principles for management for transforming business effectiveness.


Read more: http://www.gurteen.com/gurteen/gurteen.nsf/id/poisonous-employee-ranking-system?open

Karen du Toit's insight:

How to improve knowledge sharing to imrpove busines objectives!

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

Knoco stories: 15 Knowledge Management strap-lines

Knoco stories: 15 Knowledge Management strap-lines | Future Knowledge Management | Scoop.it

Here's a short selection of Knowledge Management straplines. Do you know of any others that have been used by organisations? If so, please put them in the Comments sections.

Shell - "Ask, Learn, Share"Infosys - "Learn once, use anywhere"BBC - "Live and Learn"BP - "Learn before, during and after"Mars - "Know to grow"KPC - "There's always a better way"Bright - "Turning knowledge into cash"Knoco - "Know-how is our business"VidenDanmark -  "From knowledge to results"Medco Energi - "Knowledge works"Nestle - “From Data, To Information, To Knowledge, To Actions!”Infoscions - "We help Infoscions make learning a way of life".Knowledge Management Post Graduate Centre – “Encouraging serendipity – Connecting People.”Spirax Sarco - "Little improvements from everyone"Lots of organisations - "Right knowledge, right people, right time"



Read more: Knoco stories: 15 Knowledge Management strap-lines http://www.nickmilton.com/2013/05/15-knowledge-management-strap-lines.html#ixzz2TpXexcrk

Karen du Toit's insight:

Great to have a strapline!

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

Revolutionize Your Approach to Knowledge Management - KMWorld Magazine

Revolutionize Your Approach to Knowledge Management - KMWorld Magazine | Future Knowledge Management | Scoop.it

Jerome Levadoux:

 

In today's information-rich organization, there are three key capabilities that an intelligent search technology must support to deliver effective knowledge management in the era of big data:

 

Build a knowledge graph of the organization by analyzing social networks and deriving people's expertise based on employee behavior. 

 

Deliver contextualized search results personalized to the user. 

 

Search across any repository from any device.



This article is part of the Best Practices White Paper Intelligent Search in the Age of Big Data [May 2013] http://www.kmworld.com/WhitePapers/BestPractices/Intelligent-Search-in-the-Age-of-Big-Data-May-2013_3833.aspx

Karen du Toit's insight:

Sign up to KM World to get access, but it's a free service!

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

Loose hierarchies for knowledge management | Harold Jarche

Loose hierarchies for knowledge management | Harold Jarche | Future Knowledge Management | Scoop.it

Knowledge-sharing practices are highly contextual. I have seen this with clients in multiple locations, across national borders. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

[...]

...for large organizations, not only will no single technology platform meet all your knowledge-sharing, collaboration and cooperation needs, but no single approach will either. While there is a need to create a balance between individual and enterprise
knowledge-sharing tools, there is also a need to balance the needs of the central organization with those of external locations. In our distributed economic world, this is workplace reality.

Karen du Toit's insight:

Multiple approach needed for KM in one single organisation!

more...
No comment yet.
Scooped by Karen du Toit
Scoop.it!

From intranets to social intranets – Part 1 (Social intranets and knowledge management) | DZone

From intranets to social intranets – Part 1 (Social intranets and knowledge management) | DZone | Future Knowledge Management | Scoop.it

Pankaj Taneja:

A classical objective of the intranet was knowledge management – capturing all possible knowledge created in the organization and making it readily available to everyone else. The idea was to capture learning as problems were faced, solved, best practices developed, and share such learning across offices, teams and hierarchies – a growth and maturation for the entire organization in the process.

Although the intranet was able to capture knowledge to an extent, it was never able to solve the problem of sharing. Knowledge created and captured in the intranet in the forms of documents, presentations, or best practice sheets, never left the team, office or division “workspace”. The inherent flaw lay in the structure of traditional intranets – everything was blocked off into “intranet workspaces”, each an island of information in itself.


...what social intranets really represent is a shift in philosophy. They recognize people as the most important repository of organizational knowledge, and believe that employees will go out of their way, beyond their formal roles, to help their colleagues and the organization – and derive satisfaction from that

Karen du Toit's insight:

The Social Intranet as answer to KM

more...
No comment yet.