Future Knowledge Management
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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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7 Expensive Ways Lawyers Fail at Knowledge Management - The Cyber Advocate

7 Expensive Ways Lawyers Fail at Knowledge Management - The Cyber Advocate | Future Knowledge Management | Scoop.it
First in my series on knowledge management for lawyers, check out the 7 expensive ways lawyers fail at knowledge management.

 

This post is the first in my continuing series “KM 101 for Lawyers”


As an attorney, particularly a litigator, I’m conscious of how much valuable information I carry with me just from my experiences as an attorney.  I’m usually able to tell you right from the start of a case whether discovery will require filing a motion to compel.  I’ll be able to tell approximately how long a mediation will take.  I’ll even be able to predict at what point during the litigation the matter is most likely to settle.

I provide better service to my client, and increase the value of the services I provide, as a result of my experience.

That’s the essence of knowledge management – a business functions primarily due to the knowledge of its employees.  The best form of knowledge management takes the best of that information so that it can be analyzed, shared, improved upon and reused.  The result is higher quality, more predictable service to our clients, and more efficiency for our firm.

So why are we failing at knowledge management?

1) We’re reluctant to rely on the experience of others.2) When the Talent leaves, so does their Knowledge.3) We don’t track results.4) We have “Contact Sheets” when we should have Dossiers.5) We don’t categorize documents with tags.6) We never organized our depositions.7) The information we DO have is unused or unusable.
Karen du Toit's insight:

The importance of Knowledge Management for lawyers!

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Things that do not work to promote knowledge management in legal departments | Law Department Management Blog | By Rees Morrison, Esq. - Management Consultant to General Counsel

Things that do not work to promote knowledge management in legal departments | Law Department Management Blog | By Rees Morrison, Esq. - Management Consultant to General Counsel | Future Knowledge Management | Scoop.it
RT @ReesMorrison: Things that do not work to promote knowledge management in legal departments http://t.co/Mh6PZKA0 Reid G. Smith, who is currently Enterprise Content Management Director and IT Upstream Services Manager, Marathon Oil, published several years ago a list of non-starters for knowledge management initiatives in law departments. I quote the four.
Karen du Toit's insight:
What not to do with Knowledge Management
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Social Intranets Enable Knowledge Management, by Connie Crosby – Slaw

Social Intranets Enable Knowledge Management, by Connie Crosby – Slaw | Future Knowledge Management | Scoop.it

A few weeks ago I was fortunate to see Gordon Ross speak on a panel talking about the social intranet and KM for legal knowledge management practitioners in the public sector. Ross is a partner with the Vancouver-based consulting firm Open Road and the Vice President responsible for strategy and professional services for their social intranet platform ThoughtFarmer. He has written a blog post outlining his thoughts from that talk: How Social Intranets can Support Legal Knowledge Management.

[...]

In other words, the social intranet is easier to use, so more people will use it to share what they know."

Karen du Toit's insight:

The Social Intranet and it's impact on Knowledge Management

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Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM

Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM | Future Knowledge Management | Scoop.it
I am constantly reminded of the importance of communicating effectively.  And I am repeatedly convinced that a simple message delivered in a simple way is most ("Communicating Knowledge Management (KM) to Busy Lawyers" by @LawyerKM

 

Connections  Are the Key…

My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections.  It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.”  I like this approach because it is broad, yet meaningful.  It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over.

I carry the KM cards with me at work (and elsewhere).  When I need to explain KM to someone, I talk about connections.  After my elevator speech, I hand them a card as a take-away mnemonic.   “Here’s an easy way to remember what we do,” I say,  “the KM department’s email address is on the back.”

The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention.  Lawyers are no strangers to jargon.  They know it — and will reject it (and you) — the second they hear it.

Karen du Toit's insight:

Knowledge Management for lawyers > useful in all fields/organizations!

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