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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable

4 social trends affecting the dynamics of learning in the workplace, BY AVI SINGER - Mashable | Future Knowledge Management | Scoop.it
The rise of the Internet is changing the way employees interact and learn.

 

Here are a few trends transforming learning in the workplace.

1. Silos broken by social media2. Collective knowledge sharing3. Virtual face-to-face interaction4. Cloud storage
Karen du Toit's insight:

Impact on KM!

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Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick

Is It Possible to Change a Knowledge Management Culture Without Addressing Organizational Culture? - Sarah Dimick | Future Knowledge Management | Scoop.it

"...the approach presented by Raouf Naggar, head of strategic development at the Hydro-Québec Research Institute (IREQ), this past June in Montréal. At the Conference Board's Executive Meeting of the Council for Information and Knowledge Management (CIKM), Mr. Naggar presented IREQ's approach to managing ideas in an environment and culture that in the past would typically work against sharing ideas. This is essentially due to the nature of its R&D activities and to the possible competition between researchers to obtain projects."

[...]

"Is there an effective way to change behaviour in large and established organizations? Can changing the value proposition to focus on motivators and community building work to shift the behaviour while sidestepping the monumental task of changing the culture in this or other large and established organizations?

IREQ is at the beginning stages of this process of drastically shifting organizational culture. The Institute's efforts to establish communities and motivate idea sharing through tapping into employees values are a work in progress that, if successful, will gather, store, and work to develop countless ideas that have the potential to improve the business."


Karen du Toit's insight:

By changing the value propositions! 

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How do we transfer knowledge through everyday meeting talk? - Lesley Crane study asking for participants

How do we transfer knowledge through everyday meeting talk? - Lesley Crane study asking for participants | Future Knowledge Management | Scoop.it

"Lesley Crane is a final year PhD student investigating organizational knowledge work - knowledge transfer and sharing. Her study focuses on how such work is accomplished in everyday meeting talk. This seems to me to be an original approach in that it locates the study of knowledge in talk and text, and it is this discourse which she is analysing to investigate how and with what effect people share and create knowledge. 

She is looking to engage with organizations who would be willing to take part in her study. It is unobtrusive - she doesn't even need to be present! All she needs are good recordings of any type of organizational meeting. The only proviso is that participants need to be English speakers! Confidentiality and anonymity are guaranteed. 

If you would like to help please get in touch with Lesley via email @ l.crane1@unimail.derby.ac.uk. 

If this approach intrigues you as it does me then you will find two of her past papers here 

A New Taxonomy Of Knowledge Management Theory: The Turn To Knowledge As Constituted In Social Action 

What Do Knowledge Managers Manage? Practitioners' Discourse In An Online Forum Compared And Contrasted With The Literature
Karen du Toit's insight:

KM research focused on talk in meetings. 

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Fatima Alessa's curator insight, March 8, 2014 11:12 AM

Very interesting topic, and clever ideas!

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Knowledge management systems and processes – a free virtual virtual issue of JASIST - Claire McInerney

Knowledge management systems and processes – a free virtual virtual issue of JASIST - Claire McInerney | Future Knowledge Management | Scoop.it

 

 

 JASIST, the Journal of the American Society for Information Science and Technology, has published a wealth of scholarly papers on knowledge development, knowledge sharing, communities of practice and other knowledge management (KM) relevant topics over the years.  We reproduce here the second part of a recent Virtual Issue covering in particular the theme of knowledge management systems and processes.

Karen du Toit's insight:

11 articles and 6 book reviews on Knowledge Management!

Worth looking at!

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Knowledge sharing: Drive out fear. Eliminate management by objective, by David Gurteen

Knowledge sharing: Drive out fear. Eliminate management by objective, by David Gurteen | Future Knowledge Management | Scoop.it

By David Gurteen:
"Many years ago when I worked at Lotus Development we had a similar yearly review system to the one described in this article The Poisonous Employee-Ranking System That Helps Explain Microsoft's Decline.

I hated it then, mainly as it was gamed, long before I fully realised the consequences and its impact on knowledge sharing and collaborative behaviours. "

Use of Deming's [...] fourteen key principles for management for transforming business effectiveness.


Read more: http://www.gurteen.com/gurteen/gurteen.nsf/id/poisonous-employee-ranking-system?open

Karen du Toit's insight:

How to improve knowledge sharing to imrpove busines objectives!

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KM UK 2013: Knowledge Cafe: Should we be using rewards and recognition to motivate knowledge sharing? (Gurteen Knowledge)

KM UK 2013: Knowledge Cafe: Should we be using rewards and recognition to motivate knowledge sharing? (Gurteen Knowledge) | Future Knowledge Management | Scoop.it

Blog Post by David Gurteen: KM UK 2013: Knowledge Cafe:

A Knowledge Cafe with a difference! 


"...the question "Should we be using rewards and recognition to motivate knowledge sharing?" 

The video then includes a clip of the small group conversations in the Cafe itself, followed by some comments by Paul Corney (the conference chair) and interviews with Mark Field and Florence Kiff, two of the conference participants. 

It gives a good feel for the Cafe concept and the event on the day but note that the tables were far too large for a good conversation as many of them had 6, 7 or 8 people, some even more. The Cafe works best with people sitting in groups of 3, 4 or 5 in touching distance of each other."

Karen du Toit's insight:

A Knowledge Cafe about rewards in KM. Interesting!

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Margaret Driscoll, Learning Organization Librarian's curator insight, July 24, 2013 11:34 AM

Human being want to contribute by doing something that matters ... rewards can de-motivate that behavior.

 

Great 18-minute video (keep watching for The Office clips!)

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Loose hierarchies for knowledge management | Harold Jarche

Loose hierarchies for knowledge management | Harold Jarche | Future Knowledge Management | Scoop.it

Knowledge-sharing practices are highly contextual. I have seen this with clients in multiple locations, across national borders. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

[...]

...for large organizations, not only will no single technology platform meet all your knowledge-sharing, collaboration and cooperation needs, but no single approach will either. While there is a need to create a balance between individual and enterprise
knowledge-sharing tools, there is also a need to balance the needs of the central organization with those of external locations. In our distributed economic world, this is workplace reality.

Karen du Toit's insight:

Multiple approach needed for KM in one single organisation!

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Good Leaders Encourage Knowledge Sharing

Good Leaders Encourage Knowledge Sharing | Future Knowledge Management | Scoop.it

Josh:

Harvard Business Review published a great post How Poor Leaders Become Good Leaders . It has listed 9 important points what make good leaders, and, interesting enough, knowledge sharing plays an important role in the modern leadership


http://blogs.hbr.org/cs/2013/02/how_poor_leaders_become_good_l.html


Karen du Toit's insight:

Knowledge sharing and leadership!

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7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub

7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub | Future Knowledge Management | Scoop.it

The single most important element of knowledge management is knowledge sharing. 

7 ways to encourage it:

Set an example at the top
Provide guidance
Provide adequate time
Make it easy
Gamify it
Incentivize it
Encourage alternative methods of sharing

Karen du Toit's insight:

Good practical advice!

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Olivia Millard's curator insight, September 18, 2014 11:56 AM

We do need to get this figured out.

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Learning Circles @ Plan Zimbabwe - knowledge sharing & learning, by David Gurteen

Learning Circles @ Plan Zimbabwe - knowledge sharing & learning, by David Gurteen | Future Knowledge Management | Scoop.it

By David Gurteen:
"Its always good to hear inspiring stories of how organizations have gone that "extra mile" in their knowledge sharing and learning efforts. 

I recently learnt about how Plan Zimbabwe - part of the Plan international development organisation that promotes and protects the rights of children around the globe share and learn through regular learning circles and bi-annual staff conferences. 

Karen du Toit's insight:

Learning circles and bi-annual staff conferences for increasing knowledge sharing and learning in an organisation!

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Knowledge Sharing by Guru David Gurteen at KHDA, Dubai, 2013

Published on 19 Dec 2013

This is a short video of Knowledge Cafe David Gurteen run for the Knowledge and Human Development Authority (KHDA) in Dubai on 29th October 2013 on Knowledge Sharing.

After a short talk by him about the power of conversation and an overview of the Knowledge Cafe process, the trigger question for the Cafe conversation was "What can we each do individually to encourage more knowledge sharing in our organization?"

You can view his slides here:http://www.slideshare.net/dgurteen/kh...

As you can see in the video, this was a very engaged, enthusiastic group.

The KHDA is responsible for the growth, direction and quality of private education and learning in Dubai. They are a regulatory authority in the Government of Dubai which supports the improvement of schools, universities, training institutes and other human resource sectors.

http://www.khda.gov.ae

Category

Education

Licence

Standard YouTube Licence

Karen du Toit's insight:

A great example of a Knowledge Cafe by David Gurteen!

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Jose Carlos Favero's curator insight, January 19, 2014 10:54 AM

I recall a recent post on Linkedin regarding the future of knowledge cafes. Given the expansion of global workforce, virtual is the only way to go. The interesting question is: how will this affect traditional knowledge cafe framework?

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Strategic Workforce Planning – Knowledge Management and Thinking Strategically about your Workforce over the Next Five Years - Human Capital Institute

Strategic Workforce Planning – Knowledge Management and Thinking Strategically about your Workforce over the Next Five Years - Human Capital Institute | Future Knowledge Management | Scoop.it

Ken Mall:

"Do you know what your company’s workforce is going to look like in 5 years? Do you know what skills you need to maintain your business today and guarantee sustainability in the future?
 
Never before in our history have we seen the workforce in the United States change as rapidly as it is changing today and it will continue to change over the next several years.  As employees retire, companies are struggling to capture the knowledge and experience of long time employees.  Failing to take advantage of this experience will have the direct effect on future organizational productivity.  Knowledge management includes strategies and practices used by an organization to identify, generate, collect, organize, preserve, disseminate, share, and apply critical knowledge in pursuit of the organization’s goals.  Leveraging a variety of practices and tools to help organizations capture and facilitate the sharing of knowledge before it is lost."


lost.http://t.co/WisPU07NHh

Karen du Toit's insight:

The importance of a strategic workforce plan!

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Knowledge management and community – a free virtual issue of JASIST | Exchanges

Knowledge management and community – a free virtual issue of JASIST | Exchanges | Future Knowledge Management | Scoop.it

"JASIST, the Journal of the American Society for Information Science and Technology, has published a wealth of scholarly papers on knowledge development, knowledge sharing, communities of practice over the years and other KM-relevant topics.  We reproduce here a recent Virtual Issue covering in particular the theme of knowledge management within a community.

There is a substantial body of knowledge management (KM) literature that deals with how individuals and groups develop knowledge and share it within different organizational structures. Along with a sampling of such studies, we also present others that touch upon how these communities exchange knowledge in interdisciplinary collaborations, what behaviors and intentions with respect to knowledge sharing (KS) and knowledge consumption they exhibit, what individual motivations they might have when sharing knowledge online, how communities of practice use technology, and how knowledge sources can influence KS. We similarly include papers on the application of these KM ideas and frameworks to other fields of study.  (See full editorial for this Virtual Issue here)."

Karen du Toit's insight:

12 Free Knowledge Management articles!

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15 tips to ensure KM's success

15 tips to ensure KM's success | Future Knowledge Management | Scoop.it


Madanmohan Rao:

"An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change."

[...]

"At a recent monthly meetup of the Bangalore K-Community, panelists fromUnisys, Citigroup, Mindtree and Ernst & Young discussed 15 useful, actionable tips to ensure that a company's KM initiatives succeed not just at launch stage but also over the years to come.

1.  Bring KM into mission-critical activities. 

2.  Focus on knowledge retention during times of attrition. 

3.  Use KM to improve understanding and execution of business reorganization. 

4.  Go beyond connecting to networking. 

5.  Conduct more research on knowledge work.

6.   Pay more attention to design and visualization.

7.  Pay attention to the requirements of mobile knowledge workers. 

8.  Blend informal and formal activities in knowledge-sharing sessions.

9.  Broadbase the KM initiative and don't restrict it to only select managers or project heads.

10.  Highlight KM practitioners across the board.

11.  Don't pitch KM as an "extra" activity to be done after normal work hours...

12.   Avoid too much theory and jargon.

13.   Don't get hung up on the name KM.

14.  Use metrics and analytics effectively...

15.  Help ensure long-term success of KM by evangelizing it to students." 

Karen du Toit's insight:

Great tips to ensure KM success!

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Why do people share? ~ by @OscarBerg in The Content Economy

Last fall, at an Intranet conference in Oslo, Norway, one of the speakers raised a very important question during his session: “Why do people share?”. I have been asking myself the same thing many times and written about it a few times, such as in this blog post from 2010: “Understanding the psychology of sharing – what makes it tick?”. So, I waited eagerly during the presentation to hear what he had to say about it, hoping for some new insights and perhaps an interesting discussion among the audience after the session. 

Karen du Toit's insight:

What makes people want to share, which is the cornerstone of KM in organisations! 

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3 key steps to form an effective knowledge sharing flow

3 key steps to form an effective knowledge sharing flow | Future Knowledge Management | Scoop.it

Josh:

When it comes to tacit knowledge, it is all about “people”, not content. Knowledge Management professionals’ role is not about how to “manage” knowledge anymore, but to facilitate people to share knowledge. The interesting change is that knowledge is not “distributed” anymore, but “communicated”.

In this case, I would say that knowledge sharing is about getting the right knowledge FROM the right person at the right time.

So, how do people “communicate” to share tacit knowledge? Before we talk about the steps for knowledge sharing, we need to understand that the three key elements for knowledge sharing are people, context and content.

Karen du Toit's insight:

The Knowledge sharing process - to facilitate, and not to enforce!

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