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Future Knowledge Management
The evolution of Knowledge Management in organizations
Curated by Karen du Toit
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10 Steps to Leading Everyday Innovation - by Terry M. Farmer, Xavier Butte

10 Steps to Leading Everyday Innovation - by Terry M. Farmer, Xavier Butte | Future Knowledge Management | Scoop.it
Leaders are now recognizing the need for innovation to solve the most challenging and costly organizational problems. Here are 10 steps your can take to foster everyday innovation.

 

"The need for continuous and sustained innovation has never been greater for organizations, regardless of size, industry, market, or profit vs. non-profit status. As markets continue to grow more global, open, and competitive and customer expectations become more diverse and demanding, innovation is everyone's business."

Karen du Toit's insight:

Also valuable to Knowledge Management practitioners

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Claude Emond's curator insight, January 13, 9:13 AM

Diversity is power

Claude Emond's curator insight, January 13, 9:13 AM

Diversity is power

CIM Academy's curator insight, January 19, 9:46 AM

A few practical steps for encouraging innovation internally.

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Algorithms Make Better Predictions — Except When They Don’t, by by Thomas C. Redman

Algorithms Make Better Predictions — Except When They Don’t, by by Thomas C. Redman | Future Knowledge Management | Scoop.it

"Predictive analytics is proving itself both powerful and perilous. Powerful, because advanced algorithms can take a near-unlimited number of factors into account, provide deep insights into variation, and scale to meet the needs of even the largest company. Perilous, because bad data and hidden false assumptions can seriously mislead. Further, algorithms cannot (yet, anyway) tap intuition — the soft factors that are not data inputs, the tacit knowledge that experienced managers deploy every day, nor the creative genius of innovators.

 

So what should managers, especially leaders, do? The obvious answer is employ both computer-based programs and your own intuition. In this post, I’ll use a series of simple plots to explain how to tap the potential of predictive analytics, sidestep the perils, and bring both the data and your good judgment to bear."


Via Bonnie Hohhof
Karen du Toit's insight:

Algorithms and predictive analytics - the importance of intuition!

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Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch

Knowledge Management cartoon by Grant Brownrigg of Grantland, via Dr Dan Kirsch | Future Knowledge Management | Scoop.it

Dr. Dan Kirsch's insight:

"I stumbled upon the work of Grant Brownrigg of Grantland, and having said m-a-n-y times that there isn't a lot of humor in Knowledge Management think that this cartoon is both funny and "spot on" to some of the problems we've all run into during KM implementation!

 

If you're looking for some KM humor to lighten up your own KM implementation, I recommend that you take a look at Grantland.

 

And thanks very much to Grant for permission to post his cartoon here!"

 

Karen du Toit's insight:

KM humour! Thanks Dr Dan!

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Alain Piton's curator insight, September 3, 2014 5:24 AM

add your insight...

Ginny McGinty's curator insight, March 11, 6:47 AM

Just funny!

Yoke Wong's curator insight, April 13, 8:05 PM

My hubby always says RIM professionals are a bunch of boring people that just talk about records, information, knowledge, governance blah blah but hey look, we have a sense of humour too ;)

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KM Australia 2014 - Knowledge Border Crossings

KM Australia 2014 - Knowledge Border Crossings | Future Knowledge Management | Scoop.it

Knowledge Management Australia Congress is in its eleventh year and over this period we have seen KM go through many changes, answer many questions and confound many people. KM has changed as often as the social media landscape has changed, bringing many challenges but also opening many doors for collaboration and innovation.

In today’s world, knowledge is the greatest asset for an organisation. It is also the most reliable investment. Knowledge translates into revenue and assures continual stability, progress and advancement. The question is, how do you manage it effectively and how do you break down barriers so it can be collaborated successfully?

Knowledge Border Crossings focuses on knowledge sharing between different industries and across an organisation. The emphasis is to bring a varied mix of industries to share their journeys, and thereby collaborate across fields.


Programme: http://www.kmaustralia.com/programme.htm

Articles and posts: http://www.kmaustralia.com/KMAustraliaarticles.htm


Karen du Toit's insight:

The conference is active now. Helpful to follow the #kmaus hashtag 

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Knowledge Management Strategy: vision, purpose and value generation in an era of social learning - YouTube

Jose Carlos Tenorio Favero:

"Knowledge Management Implementation: Things you should be aware of; How to align KM with business strategy and innovation in order to enhance performance and long term value generation; 
Organizational Culture and Resilience; KPIs and other important metrics; Knowledge Management and Digital Darwinism, about knowledge management, knowledge management, knowledge management framework, knowledge management market, knowledge management plan, knowledge management project, knowledge management strategy definition, managing knowledge, scope and significance of knowledge management, what is meant by knowledge management, why knowledge management"

Karen du Toit's insight:

Good framework!

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Knowledge management: Unleash the power, By Matt Byrne - The Lawyer

Knowledge management: Unleash the power, By Matt Byrne - The Lawyer | Future Knowledge Management | Scoop.it

"Information and experience are invisible yet valuable assets which some firms are leveraging to build stronger client relationships 

How useful to your firm is knowledge management (KM) and your KM team? The question is more relevant these days than ever because even in this era of Big Data, automation and disaggregation, many firms are still failing to marshal their in-house know-how in a structured way.

The consequences can be serious, with lost market share, clients and opportunities all resulting from a muddled approach to KM."

[...]

"But a growing number of firms are building client-facing structures and systems into their thinking. This could include the sharing of knowledge with clients, interacting with them in a more regular or systematic manner or simply being more proactive about client-facing KM.

Take Olswang....

Karen du Toit's insight:

Case study of Olswang being used. Good to read. 

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Julie Ekner Koch's curator insight, April 9, 2014 3:28 AM

Great case of how KM should be not only internal but also client-directed

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Knowledge Sharing by Guru David Gurteen at KHDA, Dubai, 2013

Published on 19 Dec 2013

This is a short video of Knowledge Cafe David Gurteen run for the Knowledge and Human Development Authority (KHDA) in Dubai on 29th October 2013 on Knowledge Sharing.

After a short talk by him about the power of conversation and an overview of the Knowledge Cafe process, the trigger question for the Cafe conversation was "What can we each do individually to encourage more knowledge sharing in our organization?"

You can view his slides here:http://www.slideshare.net/dgurteen/kh...

As you can see in the video, this was a very engaged, enthusiastic group.

The KHDA is responsible for the growth, direction and quality of private education and learning in Dubai. They are a regulatory authority in the Government of Dubai which supports the improvement of schools, universities, training institutes and other human resource sectors.

http://www.khda.gov.ae

Category

Education

Licence

Standard YouTube Licence

Karen du Toit's insight:

A great example of a Knowledge Cafe by David Gurteen!

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Jose Carlos Favero's curator insight, January 19, 2014 10:54 AM

I recall a recent post on Linkedin regarding the future of knowledge cafes. Given the expansion of global workforce, virtual is the only way to go. The interesting question is: how will this affect traditional knowledge cafe framework?

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Realising the Value of Knowledge on Major Projects, by Sarah Dillingham

Realising the Value of Knowledge on Major Projects, by Sarah Dillingham | Future Knowledge Management | Scoop.it
Abstract: Analysis by knowledge management consultancy Knoco shows that the majority of projects under-resource KM compared to the value it delivers. Sarah Dillingham examines how knowledge managers could use such analysis to better allocate staff hours, how they can ensure that projects realise their full knowledge potential, and why the number of man hours applied doesn't necessarily correlate to value realised.
Karen du Toit's insight:
The importance of KM in projects!
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What did Da Vinci know about Knowledge Management? - Chris Collison

What did Da Vinci know about Knowledge Management? - Chris Collison | Future Knowledge Management | Scoop.it

Posted by Chris Collison:

"My post on “What did Einstein know about KM” last week seemed to go down well, so I have continued my search for KM musings from great figures.

This week, we’ll hear from the Leonardo Da Vinci.  It wasn’t until I read Gelb’s ambitiously titled book “How to think like Leonardo do Vinci” that I appreciated just how multi-talented he was.  Painter, sculptor, architect, musician, mathematician, engineer, inventor, anatomist, geologist, cartographer, botanist, writer and no mean athlete  - you name it, he could do it.  Curious then that one of his quotations (one of the few which I disagree with) states “As every divided kingdom falls, so every mind divided between many studies confounds and saps itself.“.  I guess you can make yourself an exception  when you’re the archetypal Renaissance Man Polymath.
I wonder what he would have made of the ubiquitous availability of information and possibilities which we enjoy today?

So my curated top-ten quotes from Da Vinci will take us on a journey through different facets of KM: from knowledge acquisition, the way our perceptions filter knowledge, the superiority of expertise over opinions, the power of learning, seeing and making connections, the challenge and value of expressing knowledge simply and the criticality of seeing knowledge applied."

Karen du Toit's insight:

KM quotes from Da Vinci! Love these!

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Strategic Workforce Planning – Knowledge Management and Thinking Strategically about your Workforce over the Next Five Years - Human Capital Institute

Strategic Workforce Planning – Knowledge Management and Thinking Strategically about your Workforce over the Next Five Years - Human Capital Institute | Future Knowledge Management | Scoop.it

Ken Mall:

"Do you know what your company’s workforce is going to look like in 5 years? Do you know what skills you need to maintain your business today and guarantee sustainability in the future?
 
Never before in our history have we seen the workforce in the United States change as rapidly as it is changing today and it will continue to change over the next several years.  As employees retire, companies are struggling to capture the knowledge and experience of long time employees.  Failing to take advantage of this experience will have the direct effect on future organizational productivity.  Knowledge management includes strategies and practices used by an organization to identify, generate, collect, organize, preserve, disseminate, share, and apply critical knowledge in pursuit of the organization’s goals.  Leveraging a variety of practices and tools to help organizations capture and facilitate the sharing of knowledge before it is lost."


lost.http://t.co/WisPU07NHh

Karen du Toit's insight:

The importance of a strategic workforce plan!

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Can You Trust Your Content To The Cloud?- Webinar on 17 Sep - KMWorld Magazine

Can You Trust Your Content To The Cloud?- Webinar on 17 Sep - KMWorld Magazine | Future Knowledge Management | Scoop.it

Tuesday, September 17th, 2013 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

KM has failed to achieve the goal of shared, ubiquitous, dynamic and contextually relevant enterprise knowledge at the worker's and customer's fingertips. Despite the failure, the recognition of knowledge as a critical asset, under-utilized and yet fundamental to business agility and competitiveness is again at the forefront of the executive suite.

The CEO's #1 challenge is responding to customers and marketplaces with greater relevance and immediacy. CEOs realize that relevant knowledge -- everywhere -- is their key competitive differentiator and likely the greatest source of profitability.

Join Coveo CEO Louis Têtu and KMWorld Publisher Andy Moore to learn:

• The top 3 reasons why traditional KM has failed, and why CEOs have an urgent need to
   address it.
• How to embrace collective knowledge wherever it resides and access experts to ensure
   greater relevance to customer needs.
• Why contextual knowledge access will be the next wave of value creation for
   organizations.
• Why applying technology to reach, correlate and contextualize knowledge and experts
   from anywhere will transform KM initiatives.
• How to unleash the value of traditional ECM and collaboration platforms.
• How to compute the financial benefits of these new KM initiatives.

If your business relies on knowledge and information, then this webinar is for you.
Companies that adopt these new methods to exploit their collective knowledge will reap
significant rewards. Those that do not will be outpaced.

Karen du Toit's insight:

A sign-up is needed when you are not already subscribed to KMWorld Magazine

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Institutional Memory and Knowledge Management | Harold Jarche

Institutional Memory and Knowledge Management | Harold Jarche | Future Knowledge Management | Scoop.it

"This is a follow-up post on building institutional memory. The basic premises are stated in sense-making for decision memories. This presentation includes additional details and more explanations. It adds many new slides to help with the flow of the narrative, limited as it is with this medium.

The main themes are:

Memories are captured as knowledge artifacts, each limited by what it can convey, depending on its nature and the knowledge of the recipient.

Decision memories have a certain importance for organizations; to understand why decisions were, or were not, taken.

Knowledge management can provide a structure to capture institutional memory, but it requires more than a single approach.

Complex work, which is growing in importance in networked organizations, requires the sharing of implicit knowledge and this presents certain challenges.

We should take complexity into account and develop frameworks for sharing knowledge and storing institutional memory to help organizations deal with current events and prepare for an uncertain future."

Presentation here: 


http://www.slideshare.net/jarche/im-and-km

Karen du Toit's insight:

Presentation about the complexities of institutional memory!

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Knowledge Management for Decision Memories | Harold Jarche

Knowledge Management for Decision Memories | Harold Jarche | Future Knowledge Management | Scoop.it

Institutional decision memories can describe how and why we, as an organization, chose one course of action over another. 

[...]

Over time, these memories can be codified and institutionalized. This is Big Knowledge Management, leveraging the power of enterprise software platforms to store decision, process, and event memories. Process and event memories, like project outputs, are relatively easy to capture and codify. But decision memories are often hampered by our tendency to justify decisions after they have been made, and even create elaborate, and often fictional, stories around them. For this reason, it is important to capture decisions as they are being made, not after the fact.

[...]

We have to remember that all of this “knowledge management” is nothing without people engaged in the process. Viola Spolin, creator of the “Theater Games” actor training system, says that, “Information is a weak form of communication.” But, it can be improved, as Gary Schwartz notes, “Story becomes important in the ordering of all this information.” Stories are the glue, holding information together in some semblance of order, for our brains to process into knowledge.

Karen du Toit's insight:

Stories the glue that helps ordering the information for KM!

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7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub

7 Ways to Encourage Knowledge Sharing Within Your Company - SmallBizClub | Future Knowledge Management | Scoop.it

The single most important element of knowledge management is knowledge sharing. 

7 ways to encourage it:

Set an example at the top
Provide guidance
Provide adequate time
Make it easy
Gamify it
Incentivize it
Encourage alternative methods of sharing

Karen du Toit's insight:

Good practical advice!

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Olivia Millard's curator insight, September 18, 2014 11:56 AM

We do need to get this figured out.

Rachael Johnson's curator insight, April 20, 6:22 AM

A useful and practical guide to aiding knowledge sharing within an organisation

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Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki

Knowledge Sharing Tools and Methods Toolkit - Social Network Analysis #wiki | Future Knowledge Management | Scoop.it

"Social network analysis is the mapping and measuring of relationships and flows between people, groups, organisations, computers or other information/knowledge processing entities." (Valdis Krebs, 2002). Social Network Analysis (SNA) is a method for visualizing our people and connection power, leading us to identify how we can best interact to share knowledge.


Via jean lievens
Karen du Toit's insight:

A great wiki to check out about social network analysis

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luiy's curator insight, September 11, 2014 5:45 PM

When to use:Visualize relationships within and outside of the organization.Facilitate identification of who knows who and who might know what - teams and individuals playing central roles - thought leaders, key knowledge brokers, experts, etc.Identify isolated teams or individuals and knowledge bottlenecks.Strategically work to improve knowledge flows.Accelerate the flow of knowledge and information across functional and organisational boundaries.Improve the effectiveness of formal and informal communication channels.Raise awareness of the importance of informal networks.

Chad Gorski's curator insight, May 18, 5:29 PM

Provides links to a variety of social network analysis tools

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It's better to give than to receive: Personality affects knowledge exchange - Medical Xpress

It's better to give than to receive: Personality affects knowledge exchange - Medical Xpress | Future Knowledge Management | Scoop.it

"Personality plays an important role in knowledge exchange. Researchers at the Knowledge Media Research Center (KMRC) in Tübingen and the University of Tübingen validate Adam Grant's interaction styles in the context of knowledge transfer.

Givers share more important knowledge than takers, according to a recent study conducted by researchers at the Knowledge Media Research Center (KMRC) in Tübingen and the University of Tübingen. In a large online study, working professionals were classified as givers, matchers and takers based on a personality measure developed by Adam Grant (The Wharton School of the University of Pennsylvania). The researchers examined how these three interaction styles affected resource and information sharing. The main finding: Givers not only share more resources and more information, but they also share mainly the important information. Takers keep everything for themselves."
Karen du Toit's insight:

Givers, Takers and Matchers! Interesting take on personality in Knowledge Management.

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Does your Company know what it knows? How Knowledge Management can change your business, by Lori Weeks

Does your Company know what it knows? How Knowledge Management can change your business, by Lori Weeks | Future Knowledge Management | Scoop.it

"The term “knowledge management” (or KM) is a concept that surfaced about two decades ago, and it continues to evolve and develop as technology expands, the world flattens, and global companies are the norm. Nevertheless, a precise definition of KM remains elusive. Peter Drucker, the father of KM, defines the term as “the coordination and exploitation of organizational knowledge resources, in order to create benefit and competitive advantage.” If it sounds boring, keep reading—KM is actually a fascinating, rapidly evolving field."

Karen du Toit's insight:

A fairly basic article about KM, but a good reminder about the necessity of KM!

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Théophile Prevel's curator insight, July 14, 2014 1:09 PM

This article reminds us what is KM, an why it is a major issue for any company today more than ever.

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The Long Tail of Knowledge: Big Data's Impact on Knowledge Management - Michael LoPresti

The Long Tail of Knowledge: Big Data's Impact on Knowledge Management - Michael LoPresti | Future Knowledge Management | Scoop.it
Making sense of large amounts of disorganized information that is spread across wide swaths of an organization has always been the defining challenge of knowledge management. In recent years, the ability for organizations to capture information about themselves, their customers, and every facet of their business has increased exponentially; the phenomenon, of course, is known as 'big data.' As troves of data grow, so too does the potential to leverage it, and one key to keeping up with that potential is through the implementation of systems and solutions that streamline your organization's ability to analyze it, access it, and act on it. In short, big data is spurring the symbolic 'long tail' of institutional knowledge to grow ever longer, and organizations must be prepared to adjust their knowledge management strategy to compensate.

 

http://www.econtentmag.com/Articles/News/News-Feature/The-Long-Tail-of-Knowledge-Big-Datas-Impact-on-Knowledge-Management-96285.htm


Via Bhojaraju Gunjal
Karen du Toit's insight:

Karen du Toit's insight:

Changing behaviour in an organisation the best way to address Big Data!

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How do we transfer knowledge through everyday meeting talk? - Lesley Crane study asking for participants

How do we transfer knowledge through everyday meeting talk? - Lesley Crane study asking for participants | Future Knowledge Management | Scoop.it

"Lesley Crane is a final year PhD student investigating organizational knowledge work - knowledge transfer and sharing. Her study focuses on how such work is accomplished in everyday meeting talk. This seems to me to be an original approach in that it locates the study of knowledge in talk and text, and it is this discourse which she is analysing to investigate how and with what effect people share and create knowledge. 

She is looking to engage with organizations who would be willing to take part in her study. It is unobtrusive - she doesn't even need to be present! All she needs are good recordings of any type of organizational meeting. The only proviso is that participants need to be English speakers! Confidentiality and anonymity are guaranteed. 

If you would like to help please get in touch with Lesley via email @ l.crane1@unimail.derby.ac.uk. 

If this approach intrigues you as it does me then you will find two of her past papers here 

A New Taxonomy Of Knowledge Management Theory: The Turn To Knowledge As Constituted In Social Action 

What Do Knowledge Managers Manage? Practitioners' Discourse In An Online Forum Compared And Contrasted With The Literature
Karen du Toit's insight:

KM research focused on talk in meetings. 

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Fatima Alessa's curator insight, March 8, 2014 11:12 AM

Very interesting topic, and clever ideas!

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Knowledge Management in 87 Seconds – Creating an “elevator”animation

Knowledge Management in 87 Seconds – Creating an “elevator”animation | Future Knowledge Management | Scoop.it

To [...] 

"articulate the value of knowledge management in less than 230 words.

If you prescribe to the concepts of Tacit and Explicit knowledge, then you’ll appreciate that not everything can be documented or added to a knowledge base. The lemonade stand scenario was able to reflect situations that could occur if key expertise was to exit organisations. Below is an explanation of the rational behind some of our other inclusions:

 

1. Knowledge Health Check
2. Lessons Learned
3. Collaboration
4. Technology"
Video: http://www.youtube.com/watch?v=JUZxaHj0FEI&feature=youtu.be
Karen du Toit's insight:

Very creative way to explain KM!

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What did Confucius know about Knowledge Management? - by Chris Collison

What did Confucius know about Knowledge Management? - by Chris Collison | Future Knowledge Management | Scoop.it
Confucius is the next in my series of famous leaders on knowledge management, although he spoke much more about learning and wisdom than knowledge itself.Confucius introduced three key virtues:  Ré

Rén, Li and Yi.

Rén relates to humanity, and the relationships between two people. It causes people to remember that they is never alone, and that everyone has these relationships to fall back on, being a member of a family, the state, and the world.

(Or a network, I’m sure we could add today)

Li consists of the norms of proper social behaviour as taught to others by fathers, village elders and government officials. The teachings of li promoted ideals such as brotherliness, righteousness, good faith and loyalty. The influence of li guided public expectations, such as the loyalty to superiors and respect for elders.  Li is sometimes describes as “the way things society expects things to be”.

Finally. Yi is an internal controller which gives the person the ability to make right judgments about the people and situations and to react accordingly. Confucius stated that truth can be hidden sometimes and most common reaction to the situation is not always the best one and the possession of Yi principle helps to define the true nature of things.

Karen du Toit's insight:

Another great one!

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Knowledge management systems and processes – a free virtual virtual issue of JASIST - Claire McInerney

Knowledge management systems and processes – a free virtual virtual issue of JASIST - Claire McInerney | Future Knowledge Management | Scoop.it

 

 

 JASIST, the Journal of the American Society for Information Science and Technology, has published a wealth of scholarly papers on knowledge development, knowledge sharing, communities of practice and other knowledge management (KM) relevant topics over the years.  We reproduce here the second part of a recent Virtual Issue covering in particular the theme of knowledge management systems and processes.

Karen du Toit's insight:

11 articles and 6 book reviews on Knowledge Management!

Worth looking at!

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Stepping Higher - Reflections on the Knowledge Age: Seven guiding principles for knowledge management in your organization

 Johannes Schunter:

"It seems that regardless of the strategic direction a specific organization might take, and regardless of how KM might relate to their organizational goals, there are a number of principles that ring true to KM practitioners all around. I am listing them here, looking forward to hear whether others can relate"


"1. KM always needs to be people-centered rather than document-centered

2. Knowledge is most effectively assimilated when shared within a specific context,

3. knowledge is most effectively shared when an experience can be attributed to the person who made the experience

4. Knowledge is most effectively shared when there is an audience that is listening

5. The Cynefin framework provides a typology of four different contexts in which different knowledge solutions might apply

6. an activity that is the core value proposition for the organization

7. “What is in it for me?”.

Karen du Toit's insight:

Great tips for KM!

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Jose Carlos Favero's comment, September 26, 2013 11:20 PM
Great insights, however don't forget that KM goals must be aligned with business objectives, in fact KM must kick off identifying critical knowledge in main business areas. Cant deliver value if you re divorced with the frontline of business
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Knowledge sharing: Drive out fear. Eliminate management by objective, by David Gurteen

Knowledge sharing: Drive out fear. Eliminate management by objective, by David Gurteen | Future Knowledge Management | Scoop.it

By David Gurteen:
"Many years ago when I worked at Lotus Development we had a similar yearly review system to the one described in this article The Poisonous Employee-Ranking System That Helps Explain Microsoft's Decline.

I hated it then, mainly as it was gamed, long before I fully realised the consequences and its impact on knowledge sharing and collaborative behaviours. "

Use of Deming's [...] fourteen key principles for management for transforming business effectiveness.


Read more: http://www.gurteen.com/gurteen/gurteen.nsf/id/poisonous-employee-ranking-system?open

Karen du Toit's insight:

How to improve knowledge sharing to imrpove busines objectives!

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3 major trends in knowledge work

3 major trends in knowledge work | Future Knowledge Management | Scoop.it

by Oscar Berg:

"Besides obvious trends such as that the amount of knowledge work is increasing in developing countries, that knowledge work is becoming more critical to the performance of organizations, and that knowledge work is becoming more complex, collaborative and dependent on our ability to be creative as individuals, there are a few other trends that I have seen become stronger lately and that I would like to highlight in this post."

Karen du Toit's insight:

Interesting! KM not dead at all! 

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Benita Yon's comment, August 22, 2013 4:42 AM
Yessss - totally agree. Knowledge management today is about putting people in the center of knowledge management - not documents/wikis/blogs. Knowledge sharing requires trust, which is built in personal conversations and relationships. www.experience-network.org