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Future Knowledge Management
The evolution of Knowledge Management in organizations
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Don Tapscott about internal collaboration and why KM in enterprises requires replacing email with social media

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Don Tapscott about why Knowledge Management has failed, and why content collaboration through social media should be the new way of thinking in KM

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Peter Francis's curator insight, May 6, 2013 4:58 AM

Tallyfox is what you need

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An interview with Don Tapscott - McKinsey Quarterly - effective KM requires replacing email with social media

An interview with Don Tapscott - McKinsey Quarterly - effective KM requires replacing email with social media | Future Knowledge Management | Scoop.it
The author and strategist describes why effective knowledge management within enterprises requires replacing e-mail with social media. A McKinsey Quarterly Organization article. (Knowledge management has failed says Don Tapscott.

 

The following is an edited transcript of the interview.

How do we get beyond e-mail to these new social platforms that include an industrial-strength social network?

Not through Facebook, because that’s not the right tool. But there are tools now: wikis, blogs, microblogging, ideation tools, jams, next-generation project management, what I call collaborative decision management. These are social tools for decision making. These are the new operating systems for the 21st-century enterprise in the sense that these are the platforms upon which talent—you can think of talent as the app—works, and performs, and creates capability.

But we’ve approached this wrong over the years. Take something like knowledge management. Knowledge management has failed. We had this view that knowledge is a finite asset, it’s inside the boundaries of companies, and you manage it by containerizing it.


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Knowledge Management through social media tools such as wikis, blogs, microblogging, etc. 

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Email addiction: Why the enterprise can't break free, by Howard Baldwin

Atos CEO Thierry Breton caught a lot of flak last year when he announced he wanted his employees to give up email, but he may have been on to something.

Kids these days don't use email -- digital market research company comScore found that use of Web-based email dropped 31 per cent among 12- to 17-year-olds and 34 per cent among 18- to 24-year-olds in the period between December 2010 and December 2011.

And consumers are off email as well. The Radicati Group, which tracks use of email and other messaging media, projects the number of consumer emails will decrease by 3 per cent to 4 per cent each year between 2012 and 2016.


Via Kaushilya Weerapura
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The evolution of email into new integrated tools!

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Kaushilya Weerapura's curator insight, March 31, 2013 2:23 PM

Future of emails: emails becoming a part of a communications dashboard that enabes bettwer collaboration.